Mondial Relay shipping conditions (France and Spain)

Purpose: in this article, you can find Mondial Relay shipping conditions. These are rules set by Mondial Relay for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post.

Note: it’s not possible to use phone numbers from French oversea territories. Also, the customer's phone number will not be visible on the shipping label due to the GDPR.

Domestic shipping methods 

Mondial Relay Point Relais L

Parcel delivery to one of the Relay Points available across France, Belgium, Netherlands and Spain within an average of 3 working days*.

Dimensions:

• Maximum weight: 30 Kg
• Max weight volume: 0.125 m³
• Max length: 120 cm
• Max dimensions: L + W + H = 150 cm
• Mailing label glued flat on the largest side of the package

Criteria:

• Drop-off in one of the member Relay Points in France and Spain; maximum of 20 parcels per drop-off
• Notification by email and/or SMS 
• Delivery of the parcel to the recipient on presentation of an identity document and against a digital
• signature.
• Parcel available as a Relay Point for 8 calendar days
• No calling card

*Delivery is only possible within the country of parcel handover. For example: from France to France or from Spain to Spain.

Mondial Relay Point Relais XL* 

(*only available on your own carrier contract)
Delivery of your parcels at one of the Relay Points in France and Spain in an average period of 3 working days.* 

Dimensions:

• Maximum weight: 50 Kg
• Max weight volume: 0.5 m³ 
• Max length: 200 cm
• Max dimensions: L + W + H = 200 cm
• Mailing label glued flat on the largest side of the package

Criteria:

• Drop-off in one of the member Relay Points in France and Spain; maximum of 20 parcels per drop-off
• Notification by email and/or SMS 
• Delivery of the parcel to the recipient on presentation of an identity document and against a digital signature.
• Parcel available as a Relay Point for 8 calendar days
• No calling card 

*Delivery is only possible within the country of parcel handover. For example: from France to France or from Spain to Spain.

Shipping methods to Europe

Mondial Relay Point Relais International 

Delivery of your parcels in a Relay Point in France, Belgium, Spain, Luxembourg and the Netherlands within an average of 3 to 4 working days. 

Dimensions:

• Maximum weight : 30 Kg
• Max volume weight: 0.125 m³ 
• Max length: 120 cm
• Max dimensions: L + W + H = 150 cm
• Mailing label glued flat on the largest side of the package

Criteria:

• Drop-off in one of the member Relay Points in France or Spain; maximum of 20 parcels per drop-off
• Notification by email and/or SMS 
• Delivery of the parcel to the recipient on presentation of an identity document and against a digital signature.
• Parcel available as a Relay Point for 8 calendar days

Mondial Relay Home International

Home delivery from France within an average of 3 to 6 days to 9 destinations in Europe (Austria, Belgium, Germany, Spain, Luxembourg, and Portugal). 

Important: As of December 20, 2020, it is no longer possible to ship to the UK with Mondial Relay Home International. This decision taken by Mondial Relay concerns all of their services (professionals, individuals, marketplace and online sales partners).  

Dimensions:

• Maximum weight : 30 Kg
• Max volume weight: 0.125 m³ 
• Max length: 120 cm
• Max dimensions: L + W + H = 150 cm
• Mailing label glued flat on the largest side of the package

Criteria:

• Drop-off at one of the member Relay Points in France; maximum of 20 parcels per drop-off
• Delivery of the package to the recipient against signature
• Notice of passage
• Parcel available at collection point between 7 days (Belgium, Luxembourg, Spain) and 21 days (other destinations) if the recipient is absent at the time of attempted delivery. 
• Characteristics of the packages 

Surcharges

Surcharge manual processing - 15 EUR + price correction

Mondial Relay reserves the right to rectify any weight error on the basis of the indications of regularly controlled weighing equipment. In case of discrepancy, the difference in tariff will be claimed from the customer and an administrative processing cost of €15 including all taxes will be applied.

In case of non-conformity of the parcel given by the customer (dimensions, packaging, weight...), no refund can be made by Mondial Relay, the services of taking charge in Relay Points® and transport to the agency having been carried out.

Any parcel which cannot be sent to its final destination will be put at the disposal of the customer in a Mondial Relay regional agency.

Surcharge Baleares - 3 EUR

Packages that are being shipped to the Baleares receive a surcharge of €3.

Collections

It's not possible to schedule an incidental pickup via Sendcloud with Mondial Relay.

However, it is possible to arrange a fixed pickup for parcels in France, with our contract or your direct contract with the carrier. To schedule a pickup for parcels in Spain, you must have a direct contract with Mondial Relay. 

How to arrange a fixed pickup in France: 

• When you have less than 60 parcels (or 1m3) per collection: you need to arrange a pickup, from tuesday to saturday, via the Start Offer on Mondial Relay's website. 
  • Click here to set up a business account and have access to this offer
  • Once your account has been created, you can request a pickup by clicking here.
• When you have more than 60 parcels (or 1m3) per collection: you need to contact Mondial Relay's customer support for a direct offer with pricing according to your volumes.

Restricted products

Generally speaking, the following types of product cannot be shipped. Please note that this list is not exhaustive:

• All goods covered by national, European and international regulations on dangerous products (dangerous substances classified by the ADR (Accord for Dangerous Good by Road), classes 1 to 9 such as, but not limited to, explosives, ammunition, gases, flammable, radioactive, toxic or corrosive substances as well as all objects which, by their nature or according to their packaging, may present a danger to the human environment, the safety of transport equipment, the environment, vehicles or damage to others.
• All goods and articles which are contrary to labour law, and/or which by their nature or their packaging may injure MONDIAL RELAY employees or damage MONDIAL RELAY equipment.
  Internationally, in addition to the items covered by the above restrictions, the following cannot be handled: Shipments requiring MONDIAL RELAY to obtain a special transport, import or export licence or authorization.
• Consignments whose transport, import or export is prohibited by any law or regulation in the country of destination, in particular and without limitation furs, plants and perishable goods, psychotropic drugs, securities traded on the stock exchange, etc.
  Packages whose packaging contains insults, threats or statements contrary to public order or morality or damaging to the image of MONDIAL RELAY.
• Jewellery, precious stones, precious metals, securities, currencies, bank notes, payment instruments (credit cards, cheques, bearer securities,...), vouchers, goods travelling under ATA carnet including exhibition goods, shipments containing human ashes or funeral relics, live or dead animals, category A-B-C-D weapons regardless of the applicable administrative regime, narcotics, works of art, counterfeit products, publications or audio-visual media prohibited by law, foodstuffs requiring temperature-controlled transport, as well as tender response files, pre-qualification files, examination papers.
• Should the sender entrust MONDIAL RELAY with objects or documents subject to the above restrictions, these will travel at his own risk and peril and under discharge of any responsibility of MONDIAL RELAY. In the event of a breach of the above provisions, the sender authorises MONDIAL RELAY to dispose of the parcels in the manner it deems appropriate, including abandoning their routing, and will indemnify MONDIAL RELAY for all costs and consequences resulting therefrom for MONDIAL RELAY, of any nature whatsoever. 

Indemnification

In case of loss of the parcel or damage noted, Mondial Relay pays a fixed compensation of 25€ including all taxes per parcel (including postage), whatever the value of the goods. 

Mondial Relay does not provide for any compensation in case of non respect of delivery times (these being given as an indication). 

Mondial Relay exonerates itself from all responsibilities in the following cases: 

• Case of force majeure (unforeseeable, irresistible and external fact),
• Inherent vice of the object, 
• Failure to comply with the restrictions on taking over the package, the consignor's obligations or the conditions of admission of the package, 
• Failure to comply with good packaging practices, particularly with regard to objects considered fragile (crockery, porcelain, bottles, glassware, etc.).

Users agree to be aware of the General Terms and Conditions of Sale of Mondial Relay.

This article is provided by Sendcloud as an indication, the carriers present on the platform reserve the right to modify the conditions indicated above. Under no circumstances can Sendcloud be held liable. 

Please note that in the event of non-compliance with the above terms and conditions of sale, the carrier may charge an additional fee.