Purpose: view the shipping conditions of Dutch postal carrier PostNL.
Shipping packages within the Netherlands
PostNL Standard 0-23KG / 23-31.5KG
Service Presentation:
Home delivery within 24 hours (in 98% of cases), everywhere in the Netherlands. You can hand-in these shipments to a service point for delivery. From 500 shipments per month you can request a fixed collection.
Shipping method features:
- 1 delivery attempt
- Not insured
- Research on domestic shipments has a lead time of 7 days
Characteristics of the parcel:
- Maximum weight 23 KG / 31.5KG
- Maximum dimensions 100 x 70 x 58 cm (L X W X H)
-
PostNL Standard
This is the correct method to select when you intend to hand your parcels over to a service point for delivery. -
PostNL Standard Return (Direct contract only)
You can use this method to return shipments from Belgium or the Netherlands back to the Netherlands
PostNL Home Address only 0-23KG / 23-31,5KG
Service Presentation:
If the recipient is not at home during delivery, the shipment goes to a service point. Shipments with the Home Address only method are not handed over to neighbors.
Shipping method features:
- 1 delivery attempt
- After a failed delivery attempt, the shipment can be picked up after 15h on the next day
- No delivery at neighbors
Characteristics of the parcel:
- Maximum weight 23 KG / 31.5KG
- Maximum dimensions 100 x 70 x 58 cm (L X W X H)
PostNL Signature on Delivery 0-23KG / 23-31,5KG
Service Presentation:
Shipping method features:
- No service point delivery
- Signature on delivery required
Characteristics of the parcel:
- Maximum weight 23 KG / 31.5KG
- Maximum dimensions 100 x 70 x 58 cm (L X W X H)
PostNL Evening Delivery 0-23KG / 23-31,5KG
Service Presentation:
Offer your customers the convenience of evening delivery! PostNL can deliver your packages on weekdays between 5:30 and 10 p.m.
Shipping method features:
- Delivery between 5:30 and 10 p.m.
Characteristics of the parcel:
- Maximum weight 23 KG / 31.5KG
- Maximum dimensions 100 x 70 x 58 cm (L X W X H)
PostNL Service Point 0-23KG / 23-31,5KG
Service Presentation:
Home delivery within 24 hours (in 98% of cases), everywhere in the Netherlands. You can hand-in these shipments to a service point for delivery. From 500 shipments per month you can request a fixed collection.
Shipping method features:
- 1 delivery attempt at a service point
- Not insured
- Research on domestic shipments has a lead time of 7 days
Characteristics of the parcel:
- Maximum weight 23 KG
- Maximum dimensions 100 x 70 x 58 cm (L X W X H)
PostNL Klein Pakket
Service Presentation:
Home delivery method for parcels that don't fit through a mailbox but are smaller than a regular parcel, you can use the PostNL Klein Pakket shipping method. Due to size limitations, this method is more budget-friendly than PostNL Standard. It's available for shipments within the Netherlands.
Shipping method features:
- Tracking available
- Not insured
Characteristics of the parcel:
- Maximum weight: 23 KG
- Maximum volume: 10L
PostNL Klein Pakket Service point
Service Presentation:
Service point delivery method for smaller parcels. Due to size limitations, this method is more budget-friendly than PostNL Standard. It's available for shipments within the Netherlands.
Shipping method features:
- Tracking available
- Not insured
Characteristics of the parcel:
- Maximum weight: 23 KG
- Maximum volume: 10L
PostNL Mailbox Parcel 0-2KG
Service Presentation:
Delivery of your letterbox shipments within the Netherlands. You can hand-in these shipments to a service point for delivery.
Shipping method features:
- No Tracking (only first scan)
- 1 delivery attempt through your mailbox
- Not insured
Characteristics of the parcel:
- Maximum weight 2 KG
- Maximum dimensions 38,0 x 26,5 x 3,2 cm (L X W X H)
Mailbox pricing levels:
PostNL Mailbox is the only shipping method that Sendcloud offers with various price ranges. The price range you fall into depends on your yearly volume of PostNL Mailbox shipments. If there is no current volume known yet, an estimation can be made. In the table below you find the pricing per volume:
Volume | Price |
PostNL Mailbox 0-2kg - 0-500 Yearly |
€ 4,35 |
PostNL Mailbox 0-2kg - 500-1000 yearly |
€ 4,07 |
PostNL Mailbox 0-2kg - 1000-2500 yearly |
€ 3,94 |
PostNL Mailbox 0-2kg - 2500-5000 yearly |
€ 3,70 |
PostNL Mailbox 0-2kg - 5000-10000 yearly |
€ 3,44 |
PostNL Mailbox 0-2kg - 10000-20000 yearly | On request |
PostNL Mailbox 0-2kg - 20000-35000 yearly | On request |
PostNL Mailbox 0-2kg - 35000-50000 yearly | On request |
To request Mailbox pricing, you can reach out to your sales executive, customer success manager, or if you don't have one, our customer support team. If you ship less than 500 Mailbox parcels on a yearly base, you don't need to reach out to our teams and your price will automatically be set to €4.35.
We re-evaluate your shipping volume each quarter and if the predicted volume isn't met, we readjust it accordingly for the next quarter.
PostNL Mailbox Parcel Return 0-2 kg
Service presentation
Return method with PostNL whereby the end customer can return their package by dropping it off at their local parcel shop.
Shipping method characteristics
- No tracking available (only first scan)
- Not insured
- Claiming is not possible
- 1 delivery attempt (in mailbox)
Parcel dimensions
- Maximum weight: 2 kg
- Maximum dimensions 38.0 x 26.5 x 3.2 cm (L X W X H)
The price of this return method is €4.25 per label. No discount based on volume possible.
Shipping within Europe
PostNL Parcel EU (as of 2024)
The shipping method PostNL Abroad changes as of 2024. It will be called PostNL Parcel EU. The service presentation remains - it's still an international shipping method within Europe - but there are some changes regarding weight and pricing.
With these changes, the shipping costs will be based on the weight of the shipment. This means that instead of having one flat price for all parcels up to 23 kg, there will be a shipping price based on the parcel's weight. PostNL Abroad will be split up into different weight brackets. See the list below for more information:
- 0-2kg
- 2-5kg
- 5-10kg
- 10-20kg
- 20-23kg
- 23-31.5kg
Available shipping methods + shipping method ID
Shipping method |
PostNL Parcel EU |
PostNL Parcel EU Insured |
PostNL Parcel EU Insured Plus |
Note: if you ship via our Sendcloud rates and the Company name field is filled in at the order details, Sendcloud will automatically change the shipping method to the "to Business" shipping method. If the Company name field is empty, it will select the "to Consumer" method. For example: PostNL Parcel EU to Business.
Shipping method + ID
Shipping method | Shipping method ID |
PostNL Parcel EU 0-2kg | 10356 |
PostNL Parcel EU 2-5kg | 10357 |
PostNL Parcel EU 5-10kg | 10358 |
PostNL Parcel EU 10-20kg | 10359 |
PostNL Parcel EU 20-23kg | 10360 |
PostNL Parcel EU 23-31.5kg | 10361 |
PostNL Parcel EU - Insured 0-2kg | 10362 |
PostNL Parcel EU - Insured 2-5kg | 10363 |
PostNL Parcel EU - Insured 5-10kg | 10364 |
PostNL Parcel EU - Insured 10-20kg | 10365 |
PostNL Parcel EU - Insured 20-23kg | 10366 |
PostNL Parcel EU - Insured 23-31.5kg | 10367 |
PostNL Parcel EU - Insured Plus 0-2kg | 10368 |
PostNL Parcel EU - Insured Plus 2-5kg | 10369 |
PostNL Parcel EU - Insured Plus 5-10kg | 10370 |
PostNL Parcel EU - Insured Plus 10-20kg | 10371 |
PostNL Parcel EU - Insured Plus 20-23kg | 10372 |
PostNL Parcel EU - Insured Plus 23-31.5kg | 10373 |
Shipping method features:
- Signature not included
- Insurance not included unless the insurance shipping method is chosen
- Research on domestic shipments has a lead time of +/- 45 days
Characteristics of the parcel:
- Maximum weight 31.5 KG (above 23kg receives a surcharge)
- Maximum dimensions; EU to Consumer/Premium: 100 x 70 x 58 cm (L X W X H)
Additional service:
- Insured (€200): signature on delivery included
- Insured plus (€500): signature on delivery included
PostNL Pakket Nederland België
Service Presentation:
PostNL delivery service from the Netherlands to Belgium. Available for B2B and B2C shipments.
Shipping method features:
- Insurance depending on the shipping method (see table below)
- Insured methods include signature on delivery
- 2 delivery attempts
- Tracking included
Characteristics of the parcel:
- Maximum dimensions; 100 x 70 x 58 cm (L X W X H)
Weight | Insurance | Shipping method ID | |
PostNL Pakket Nederland België 0-23kg | 0-23kg | - | 3801 |
PostNL Pakket Nederland België 23-31.5kg | 23-31.5kg | - | 4170 |
PostNL Pakket Nederland België - Signature 0-23kg | 0-23kg | - | 3803 |
PostNL Pakket Nederland België - Signature 23-31.5kg | 23-31.5kg | - | 4172 |
PostNL Pakket Nederland België - 100 Insurance | 0-23kg | €100 | 10379 |
PostNL Pakket Nederland België - 200 Insurance | 0-23kg | €200 | 10380 |
PostNL Pakket Nederland België - 500 Insurance | 0-23kg | €500 | 10381 |
PostNL Pakket Nederland België - 100 Insurance 23-31.5kg | 23-31.5kg | €100 | 10382 |
PostNL Pakket Nederland België - 200 Insurance 23-31.5kg | 23-31.5kg | €200 | 10383 |
PostNL Pakket Nederland België - 500 Insurance 23-31.5kg | 23-31.5kg | €500 | 10384 |
Change shipping ID | API connection
Do you use a custom API to create your labels via Sendcloud? Make sure that you change the Shipping IDs. The old ones will no longer be available for Belgium shipments. Contact your developer or click here for more information.
Shipping worldwide
PostNL non-EU
The shipping method PostNL Globalpack changes as of February 2024. It will be called PostNL non-EU. The service presentation remains - it's still an international shipping method outside of the EU - but there are some changes regarding signature on delivery and insurance.
Shipping method features:
- Track and trace included
- Signature not included for Standard
- Insurance not included for Standard
Characteristics of the parcel:
- Maximum weight 20 KG
- Maximum dimensions: 100 x 70 x 58 cm (L X W X H)
PostNL will also take volumetric weight into account for PostNL non-EU shipments. This is calculated as follows: Length (cm) x Width (cm) x Height (cm) /7500
Please note: an additional cost per kg will be included on top of the fixed cost of the shipping label.
Additional service:
-
Track and trace insured (includes track and trace, signature, and insurance up to 50 EUR)
-
Track and trace insured plus (includes track and trace, signature, and insurance up to 500 euros)
PostNL International Packets Tracked
Service Presentation:
PostNL International Packets is a flexible and affordable delivery option for if you regularly ship small packages which are no larger than a shoebox (up to a maximum of 2 kg) to international destinations. It’s available to users who have PostNL Packets included in their PostNL contracts.
Packets are characterised as small, showbox sized packages and differ from the usual Parcel products which you may be familiar with. Unlike regular parcels which are sent through the parcel shipping network, packets are sent via the international postal network.
Here you will find an overview of the average transit times of PostNL for shipping within and outside of Europe.
Characteristics of the parcel:
- Maximum weight: 2kg
- Maximum size: 90cm (length + width + height)
- Maximum length: 60cm
Note: to avoid unwanted surcharges, be sure that the packet does not exceed the dimensions above. Click here for more information about surcharges from PostNL.
Shipping method features:
Packet Tracked
- Fast and reliable service through Postal Exprès service
- Tracking information available
- Not insured by default
- Ships to 46 major worldwide locations
For a more comprehensive overview of the conditions, we recommend that you carefully read the surcharges and conditions article.
PostNL shipments can be handed-in to 1 of the 3000 PostNL service points. These are located throughout the Netherlands, a PostNL point in your area can be found via the online location selector.
Direct contract shipping methods
The mentioned shipping methods in this article are available via Sendcloud without requiring a direct contract. If the desired shipping method is not listed, consider entering into a direct contract. With a direct contract, you can ship under your own shipping rates. You can read more about this in How can I add my own carrier contract?
Discover the PostNL Extra@Home shipping methods here
Shipping method |
Weight | Shipping method ID |
PostNL Extra@Home Doorstep Service 2 person delivery | 0-63 kg | 8817 |
PostNL Extra@Home Doorstep Service Btl 2 persons delivery | 0-63 kg | 8818 |
PostNL Extra@Home Topservice 2 person delivery | 0-63 kg | 8815 |
PostNL Extra@Home Topservice Btl 2 person delivery | 0-63 kg | 8816 |
PostNL Extra@Home Doorstep Service 1 person delivery | 0-31 kg | 8821 |
PostNL Extra@Home Doorstep Service Btl 1 person delivery | 0-31 kg | 8822 |
PostNL Extra@Home Topservice 1 person delivery | 0-31 kg | 8819 |
PostNL Extra@Home Topservice Btl 1 person delivery | 0-31 kg | 8820 |
PostNL Extra@Home Doorstep Service 1 man Pick Up Return | 0-31 kg | 8829 |
PostNL Extra@Home Doorstep Service 1 man foreign Pick Up Return | 0-31 kg | 8830 |
PostNL Extra@Home Topservice 1 man Pick Up Return | 0-31 kg | 8827 |
PostNL Extra@Home Topservice 1 man foreign Pick Up Return | 0-31 kg | 8828 |
PostNL Extra@Home Light Doorstep Service 1 person delivery NL | 0-15 kg | 9009 |
PostNL Extra@Home Light Doorstep Service Btl 1 person delivery | 0-15 kg | 9010 |
PostNL Extra@Home Doorstep Service 2 men Pick Up Return | 0-63 kg | 8825 |
PostNL Extra@Home Doorstep Service 2 men foreign Pick Up Return | 0-63 kg | 8826 |
PostNL Extra@Home Topservice 2 men Pick Up Return | 0-63 kg | 8823 |
PostNL Extra@Home Topservice 2 men foreign Pick Up Return | 0-63 kg | 8824 |
Multicollo Shipments
Multicollo shipment is available for all PostNL services except for Brievenbuspakketje and only for deliveries within the Netherlands and Belgium. Please note that multicollo is not available for shipments requiring a customs form.
Each collo will be assigned it's own Tracking number and receive individual Tracking updates. You can view how many shipments are linked to a parcel in the shipment detail view of your panel.
If you need to cancel a collo within the shipment, all labels must be cancelled and recreated.
Smart returns (paperless returns)
PostNL also supports Smart returns. This means that your customers no longer need to print their label. Instead, they can simply show the barcode they get via email at the service point. For more information, click here.
Claim procedure
Uninsured shipments
If you sent your parcel with an uninsured PostNL shipping method, you will only receive a kg compensation. No claims can be submitted based on purchase - / sales value.
To submit such a claim for the kg compensation, we need the purchase and sales invoice including a content description.
Insured shipments
If you sent your parcel with an insured PostNL shipping method, you can submit a claim via the Sendcloud panel. Click on the concerning shipment, then click on the bottom right to request help -> submit a claim for a lost / damaged shipment.
This way the correct documents are collected and the claim file will be complete so the carrier can process a claim in the quickest way. If you have to fill in a field that is not available to you (for example if you do not have a purchase invoice), you can also upload a word file with an explanation.
Please note: damage to a shipment must be reported to us within 7 days of delivery, otherwise PostNL cannot handle the claim.
Do you want to insure your shipments for a higher value? This is possible with the help of our Insurance: Sendcloud Shipping Protection (XCover).
Direct contract shipping methods
If you have a direct contract with PostNL, you can easily integrate it with your Sendcloud account. Our PostNL Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions. We also provide an overview of all direct contract shipping methods available through Sendcloud.
View all PostNL direct contract shipping methods
Shipping methods |
Shipping ID |
Standard |
|
PostNL insured up to 1000 euro 0-23kg | 29 |
PostNL insured up to 1500 euro 0-23kg | 30 |
PostNL insured up to 2000 euro 0-23kg | 31 |
PostNL insured up to 2500 euro 0-23kg | 32 |
PostNL insured up to 2300 euro 0-23kg | 33 |
PostNL insured up to 3500 euro 0-23kg | 34 |
PostNL insured up to 4000 euro 0-23kg | 35 |
PostNL insured up to 4500 euro 0-23kg | 36 |
PostNL insured up to 5000 euro 0-23kg | 37 |
Verzenden via Bol | |
Verzenden via bol.com & PostNL - Brievenbus | 8666 |
Verzenden via bol.com & PostNL - Pakket | 8663 |
Consolidation |
|
PostNL 2484 Packet Return Consolidation | 8805 |
PostNL 4915 Return Consolidation | 8804 |
PostNL 4911 ERS Consolidation | 8803 |
Extra@home |
|
PostNL Extra@Home Doorstep Service 2 person delivery NL | 8817 |
PostNL Extra@Home Doorstep Service Btl 2 persons delivery | 8818 |
PostNL Extra@Home Topservice 2 person delivery NL | 8815 |
PostNL Extra@Home Topservice Btl 2 person delivery | 8816 |
PostNL Extra@Home Doorstep Service 1 person delivery NL | 8821 |
PostNL Extra@Home Doorstep Service Btl 1 person delivery | 8822 |
PostNL Extra@Home Light Doorstep Service 1 person delivery NL | 9009 |
PostNL Extra@Home Light Doorstep Service Btl 1 person delivery | 9010 |
PostNL Extra@Home Topservice 1 person delivery NL | 8819 |
PostNL Extra@Home Topservice Btl 1 person delivery | 8820 |
PostNL Extra@Home Doorstep Service 2 men Pick Up Return | 8825 |
PostNL Extra@Home Doorstep Service 2 men foreign Pick Up Return | 8826 |
PostNL Extra@Home Topservice 2 men Pick Up Return | 8823 |
PostNL Extra@Home Topservice 2 men foreign Pick Up Return | 8824 |
PostNL Extra@Home Doorstep Service 1 man Pick Up Return | 8829 |
PostNL Extra@Home Doorstep Service 1 man foreign Pick Up Return | 8830 |
PostNL Extra@Home Topservice 1 man Pick Up Return | 8827 |
PostNL Extra@Home Topservice 1 man foreign Pick Up Return | 8828 |
Commercial non-EU | |
PostNL UK Delivery Duty Paid (DDP) 0-30kg | 7036 |
PostNL Commercial USA solution 0-40kg - Incoterm DDU | 7035 |
Priority packet | |
PostNL Priority Packet | 2648 |
PostNL Priority Packet Bulk | 2803 |
PostNL Priority Packet Bulk Boxable | 2804 |
PostNL Priority Packet Registered Bulk | 2805 |
PostNL Priority Packet Extra | 2649 |
PostNL Registered Letter | 2650 |
PostNL Priority Letterbox Packet | 2647 |
PostNL Priority Letterbox Packet Tracked | 8658 |
PostNL Priority Packet Tracked | 2331 |
PostNL Priority Packet Tracked Bulk | 2330 |
PostNL Priority Packet Tracked Bulk Boxable | 2329 |
Parcel EU | |
PostNL Parcel EU to Business Insured | 8654 |
PostNL Parcel EU to Business Insured Plus | 8653 |
PostNL Parcel EU to Consumer | 8652 |
PostNL Parcel EU to Consumer Insured | 8651 |
PostNL Parcel EU to Consumer Insured Plus | 8650 |
PostNL to servicepoint EU | 10376 |
PostNL to servicepoint EU Insured | 10377 |
PostNL to servicepoint EU Insured Plus | 10378 |
PostNL Parcel EU to Business | 8655 |
International | |
PostNL België insured up to 500 euro | 11179 |
PostNL abroad 0-23kg | 2098 |
PostNL abroad NMG (BE) | 2244 |
PostNL abroad NMG (NL) | 2242 |
Antwoordnummer | |
PostNL Smart Return to Antwoordnummer - 2285 | 11180 |
Spring | |
Spring x PostNL Parcel Benelux - No sign | 8000 |
Spring x PostNL Parcel Benelux - Sign | 8001 |
Spring x PostNL Parcel Benelux - Sign, no neighbor | 8002 |
Spring x PostNL Parcel EU | 8014 |
Spring x PostNL GlobalPack EMS | 8015 |
Spring x PostNL GlobalPack UPU | 8016 |
Spring x PostNL Parcel ICP NonEU | 8013 |
Spring x PostNL Parcel ICP | 8012 |
Spring x PostNL Packet Bag & Trace | 8009 |
Spring x PostNL Packet Boxable Bag & Trace | 8008 |
Spring x PostNL Packet Boxable Tracked | 8004 |
Spring x PostNL Packet Registered | 8006 |
Spring x PostNL Packet Tracked | 8005 |
Spring x PostNL Packet Non Tracked | 8007 |
Spring x PostNL Packet Boxable Non Tracked | 8003 |
Like every carrier, PostNL has prepared a document concerning their General Transport Conditions. If you deviate from the conditions, you will be charged a surcharge on your invoice afterwards. When you ship with PostNL, you automatically agree to the following terms and conditions: