Purpose: Learn how to connect your own Deutsche Post carrier contract with your Sendcloud account in three easy steps.
If you do not already have a contract with carrier Deutsche Post, you can register on their website (Portokasse) and follow the steps. Please note: a Portokasse-Account is mandatory for a successful implementation!
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find Deutsche Post from the list. Click Add contract. Here you can add the credentials needed to validate the connection.
Step 3: Enter your Deutsche Post contract details
Complete the form with the information below and click "Save" when you are done.
- EKP number*
*The EKP number is needed for the creation of harmonised labels. It's also referred to as your business customer number, and can be found at the top right corner of your invoice from Deutsche Post. If you have any issues in retrieving this information, we advise you to contact your Deutsche Post account manager or customer services for assistance. You do not need to fill in the Client ID/Secret or Account number EKP unless you are using shipping method Deutsche Post International.
Important: Since your contract and the relevant shipping methods are individual, please make sure that the shipping methods you have agreed upon are activated with us. Please note that this does not happen automatically. If you do not see the shipping methods, please contact our support / Live Chat.