Purpose: view the shipping conditions of French shipping carrier Colissimo.
Shipments within France
Colissimo Home without Signature
Service presentation:
Home delivery in 48 hours on average, everywhere in mainland France, Monaco and Andorra. Choose this shipping method for your shipments of small sizes or low value.
Shipping method features:
- Delivery without signature in mailbox
- The recipient is informed of the delivery of his package the day before by email.
- Parcel left at a pick-up point if the mailbox cannot contain it
- Integrated insurance of 23 € / kg
- Integrated return to sender for undelivered parcels.
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
Colissimo Home with Signature
Service presentation:
Home delivery against signature within 48 hours on average, everywhere in mainland France, Monaco and Andorra. Choose this shipping method for your large and high value parcels.
Shipping method features:
- Delivery against signature
- The recipient is informed of the delivery of his package the day before by email.
- Choice between a new home delivery within 6 days of the first delivery attempt and delivery to a pick-up point selected by the recipient the next day
- Integrated insurance of 33 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
Colissimo Service Point
Service presentation:
Delivery within 48 hours on average to one of the 19,000 service points in mainland France and Corsica.
Shipping method features:
- Delivery to Service Point
- Delivery against signature
- Pickup at Post Offices or Pickup stations
- The recipient is informed of the delivery of his package when it is made available at the service point.
- Integrated insurance of 23 € / kg
- Integrated return to sender for undelivered parcels.
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 20 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
With Colissimo, you have the possibility to choose to which service point your parcel will be delivered. You can see all available service points here: Colissimo service point locator.
International shipping
Colissimo Domicile International avec Signature (Nouvelle)
Shipping method characteristics
- International home delivery with mandatory signature confirmation
- Estimate lead time: from 3 or 5 days
- Integrated lump sum compensation of €33/kg
- 220 destinations available
- Commitment to deliver on time to 40 destinations
Parcel dimensions
- Maximum weight: 30 kg
- Longest side: ≤ 100 cm
- Maximum dimensions: L + W + H ≤ 150 cm
Colissimo Domicile International sans Signature (Nouvelle)
Shipping method characteristics
- International home delivery without signature
- Available destinations: Belgium and Switzerland
- Estimate lead time: from 3 or 5 days
- Integrated lump sum compensation of €23/kg
- 220 destinations available
- Commitment to deliver on time to 40 destinations
Parcel dimensions
- Maximum weight: 30 kg
- Longest side: ≤ 100 cm
- Maximum dimensions: L + W + H ≤ 150 cm
Colissimo Point Retrait International (Nouvelle)
Shipping method characteristics:
- International service point delivery
- Estimate lead time: from 3 days
- Integrated lump sum compensation of €23/kg
- 21 destinations available
- Commitment to deliver on time to 21 destinations
Parcel dimensions
- Maximum weight: 20 kg
- Longest side: ≤ 100 cm
- Maximum dimensions: L + W + H ≤ 150 cm
Colissimo International Retour (Nouvelle)
Shipping method Characteristics
- International return method
- The end customer can drop off the parcel at a post office
- Service available from 17 countries
- Estimate lead time: from 3 days
- Integrated lump sum compensation of €23/kg
- 21 destinations available
- Commitment to deliver on time to 21 destinations
Parcel dimensions
- Maximum weight: 20 kg
- Longest side: ≤ 100 cm
- Maximum dimensions: L + W + H ≤ 150 cm
Colissimo Home Overseas
Service Presentation:
Shipments to French Overseas Departments and Territories. Delivery at home against signature in 5 to 10 days on average to OM1 and OM2 zones*.
Shipping method features:
- Delivery against signature
- Integrated insurance of 33 € / kg
- Integrated return to sender for undelivered parcels
Characteristics of the parcel:
- Minimum weight: 10 g
- Maximum weight: 30 kg
- Minimum length: 16 cm
- Maximum length: 100 cm
- Maximum dimensions: L+W+H ≤ 150 cm (surcharges from 151 cm to 200 cm)
* Zone OM1: Guadeloupe (including Saint-Barthélémy and Saint-Martin), Martinique, Réunion, Guyana, Mayotte and Saint-Pierre, and Miquelon.
* Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Direct contract shipping methods
If you have a direct contract with Colissimo, you can easily integrate it with your Sendcloud account. Our Colissimo Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.
Direct contract shipping methods
Shipping method | Shipping method ID |
Colissimo Europe without Signature 0-0.5kg | 2332 |
Colissimo Europe without Signature 0.5-1kg | 2333 |
Colissimo Europe without Signature 10-15kg | 2335 |
Colissimo Europe without Signature 1-2kg | 2334 |
Colissimo Europe without Signature 15-20kg | 2336 |
Colissimo Europe without Signature 20-25kg | 2338 |
Colissimo Europe without Signature 2-3kg | 2337 |
Colissimo Europe without Signature 25-30kg | 2339 |
Colissimo Europe without Signature 3-4kg | 2340 |
Colissimo Europe without Signature 4-5kg | 2341 |
Colissimo Europe without Signature 5-6kg | 2342 |
Colissimo Europe without Signature 6-7kg | 2343 |
Colissimo Europe without Signature 7-8kg | 2344 |
Colissimo Europe without Signature 8-9kg | 2345 |
Colissimo Europe without Signature 9-10kg | 2346 |
Colissimo Europe with Signature 0-0.5kg | 1161 |
Colissimo Europe with Signature 0.5-1kg | 1162 |
Colissimo Europe with Signature 10-15kg | 1172 |
Colissimo Europe with Signature 1-2kg | 1163 |
Colissimo Europe with Signature 15-20kg | 1173 |
Colissimo Europe with Signature 20-25kg | 1174 |
Colissimo Europe with Signature 2-3kg | 1164 |
Colissimo Europe with Signature 25-30kg | 1175 |
Colissimo Europe with Signature 3-4kg | 1165 |
Colissimo Europe with Signature 4-5kg | 1166 |
Colissimo Europe with Signature 5-6kg | 1167 |
Colissimo Europe with Signature 6-7kg | 1168 |
Colissimo Europe with Signature 7-8kg | 1169 |
Colissimo Europe with Signature 8-9kg | 1170 |
Colissimo Europe with Signature 9-10kg | 1171 |
Colissimo Europe Service Point 0-0.5kg | 1176 |
Colissimo Europe Service Point 0.5-1kg | 1177 |
Colissimo Europe Service Point 10-15kg | 1187 |
Colissimo Europe Service Point 1-2kg | 1178 |
Colissimo Europe Service Point 15-20kg | 1188 |
Colissimo Europe Service Point 2-3kg | 1179 |
Colissimo Europe Service Point 3-4kg | 1180 |
Colissimo Europe Service Point 4-5kg | 1181 |
Colissimo Europe Service Point 5-6kg | 1182 |
Colissimo Europe Service Point 6-7kg | 1183 |
Colissimo Europe Service Point 7-8kg | 1184 |
Colissimo Europe Service Point 8-9kg | 1185 |
Colissimo Europe Service Point 9-10kg | 1186 |
Colissimo International 0-0.5kg | 186 |
Colissimo International 0.5-1kg | 187 |
Colissimo International 10-15kg | 393 |
Colissimo International 1-2kg | 391 |
Colissimo International 15-20kg | 400 |
Colissimo International 20-25kg | 398 |
Colissimo International 2-3kg | 390 |
Colissimo International 25-30kg | 396 |
Colissimo International 3-4kg | 399 |
Colissimo International 4-5kg | 389 |
Colissimo International 5-6kg | 392 |
Colissimo International 6-7kg | 394 |
Colissimo International 7-8kg | 401 |
Colissimo International 8-9kg | 397 |
Colissimo International 9-10kg | 395 |
Colissimo Domicile International avec Signature - incoterm DDP 0-30kg | 8740 |
Colissimo Domicile International sans Signature 0-30kg | 8723 |
Colissimo Domicile International avec Signature 0-30kg | 8739 |
Colissimo Domicile International avec Signature L - incoterm DDP 0-30kg | 10539 |
Colissimo Domicile International sans Signature L 0-30kg | 10571 |
Colissimo Domicile International avec Signature L 0-30kg | 10538 |
Colissimo International Returns 0-0.5kg | 1533 |
Colissimo International Returns 0.5-1kg | 1545 |
Colissimo International Returns 10-15kg | 1527 |
Colissimo International Returns 1-2kg | 1568 |
Colissimo International Returns 15-20kg | 1537 |
Colissimo International Returns 20-25kg | 1536 |
Colissimo International Returns 2-3kg | 1552 |
Colissimo International Returns 25-30kg | 1586 |
Colissimo International Returns 3-4kg | 1524 |
Colissimo International Returns 4-5kg | 1541 |
Colissimo International Returns 5-6kg | 1565 |
Colissimo International Returns 6-7kg | 1522 |
Colissimo International Returns 7-8kg | 1557 |
Colissimo International Returns 8-9kg | 1595 |
Colissimo International Returns 9-10kg | 1558 |
Colissimo International Retour 0-30kg | 8770 |
Colissimo International Retour L 0-30kg | 10555 |
Colissimo Point Retrait International 0-20kg | 8754 |
Colissimo Point Retrait International L 0-20kg | 10522 |
Colissimo EC2C Collection Point + Signature 0-5kg | 7270 |
Colissimo EC2C Home Delivery Drop-off + Recommendation Level R2 0-30kg | 7254 |
Colissimo EC2C Home Delivery Drop-off + Recommendation Level R1 0-30kg | 7253 |
Colissimo EC2C Home Delivery Drop-off + Signature 0-30kg | 7252 |
Colissimo EC2C Home Delivery Pick-up + Recommendation Level R2 0-5kg | 7263 |
Colissimo EC2C Home Delivery Pick-up + Recommendation Level R1 0-5kg | 7262 |
Colissimo EC2C Home Delivery Pick-up + Signature 0-5kg | 7261 |
Colissimo EC2C International Drop-off + Signature 0-30kg | 7296 |
Colissimo EC2C International Pick-up + Signature 0-5kg | 7301 |
Colissimo EC2C Overseas Drop-off + Recommendation Level R2 0-30kg | 7280 |
Colissimo EC2C Overseas Drop-off + Recommendation Level R1 0-30kg | 7279 |
Colissimo EC2C Overseas Drop-off + Signature 0-30kg | 7278 |
Colissimo EC2C Overseas Pick-up + Recommendation Level R2 0-5kg | 7287 |
Colissimo EC2C Overseas Pick-up + Recommendation Level R1 0-5kg | 7286 |
Colissimo EC2C Overseas Pick-up + Signature 0-5kg | 7285 |
Dangerous and prohibited goods
When shipping with Colissimo, dangerous goods are prohibited both for national and international consignments and regardless of the mode of transport.
To find out which goods are dangerous and therefore prohibited, read Colissimo's official guidelines and conditions.
Paperless trade
When you create a shipment from France to a French Island with Sendcloud, the CN23 will be sent electronically, so you will no longer need to print it alongside your shipping label.
This applies to parcels shipped to Overseas France and parcels with the FTD/DDP (Franc de Taxes et de Droits et Delivery Duty Paid Fedex) option. This includes the following destinations: Guadeloupe, Reunion, Martinique, Guyane, Saint Barthélemy, Saint Pierre and Miquelon, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna.
Please note that it can take up to three minutes for the form to be sent electronically once you create the label. After a few minutes, the following message will be visible:
Claims information
How to open a claim
If you are shipping with Sendcloud rates, you can open a claim directly from the Support menu in your Sendcloud panel. Click on +New ticket > Submit a request for a parcel > Select the issue. Fill in as many details as possible.
Colissimo accepts claims up till 70 days after the creation of a parcel. However, we recommend you to open a claim as soon as you notice that something is wrong with your shipment. Please note that Colissimo shipping costs are not included in the compensation amount paid in case of spoilation.
Compensation
In case of loss or damage, Colissimo's compensation is based on the weight of the package.
Packages sent to France and Europe delivered without a signature are subject to an integrated compensation of 23 €/kg.
For shipments to France and abroad (including Europe and the French Overseas), the integrated compensation is 33 €/kg.
The compensation will be a combination of shipping cost reimbursement and the compensation based on the weight.
If you want to insure your shipments for a higher value, consider adding Sendcloud Insurance when you create your labels. You can read the terms and conditions here.
Processing time
The average processing time is 15 working days. It is important to note that this period can sometimes be extended for shipments to international destinations or during the peak season.