Purpose: see how to seamlessly connect your Magento 2 open source e-commerce platform with Sendcloud by following this guide. Magento 2.3 is end of life on 31 Jul 2022.
If you want to use native Magento table rates and legacy service points, make sure to configure a global connection.
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Install Magento: version: 2.4.0 and onwards
1. In order to install Sendcloud module in Magento version 2.4.0 onwards, you will need to execute the following commands via composer:
composer require sendcloud/sendcloud
php bin/magento module:enable SendCloud_SendCloud
php bin/magento setup:upgrade
2. You will notice in the command line that the module was installed or updated successfully.
Connect with the Sendcloud plugin
- When you have logged in again, go to Stores > Configuration > Sales > Sendcloud;
- Enable the module;
- You are now able to press Connect with Sendcloud, which provides a referral to the Sendcloud login page.
Login to your Sendcloud account or create a new Sendcloud account
Login or create a new account at Sendcloud. After authenticating you should see your online store integration by going to Settings > Integrations.
In the meantime, your orders will be fetched and shown in your Sendcloud account. The orders will appear at tab Incoming orders. After completing the installation, all orders up to one month old can be collected.
⚠️ Using 3rd party plugins
If you're using WooCommerce, Magento, or PrestaShop with third-party plugins or custom themes, there’s a chance they might interfere with the Sendcloud plugin.
To ensure long-term stability and fast updates, we’ve decided to limit support for third-party plugins and themes.
Potential issues
Conflicts with external plugins can cause issues like:
- Shipping labels are not generating correctly
- Orders are not syncing between your shop and Sendcloud
- Missing service point selectors
Troubleshooting
What to do if you run into issues:
- Disable other plugins/themes and re-test
- If the problem disappears, reach out to the plugin provider
If you’d like us to support a specific plugin, you can submit a request through the Support section in your account.