Purpose: Once you have created your Sendcloud account, you're required to set up payment via direct debit so you can start shipping your first label.
Already set up your direct debit, but need to change your account number? Click here for help.
Step 1: Setup Direct Debit
Log in to your Sendcloud account and go to Account > Financial & invoices. Select the "Direct debit" tab - you will see the message displayed below. Press "Enable direct debit".
Step 2: Recurring payment contract
You will be redirected to the page of the payment provider. Here you can fill in your payment credentials and make a 0,02€ payment to authorise your bank details.
Setting Up Direct Debit for UK and AT based accounts
For UK and AT users who opened an account in June or later, there is an option to pay your bills via direct debit. However, you need to set up two different direct debits, as one is for subscription invoices and the other for transactional invoices. Both direct debits must be enabled before you can start or continue shipping.
How to Set Up Your Payment Methods:
- Navigate to Account > Financial & invoices in the Panel.
- Open the Payment methods tab.
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Enable Direct Debit for Subscription Invoices:
- Click on Enable Direct Debit. This will open the page for setting up the payment method for Subscription invoices. This setup requires a check of €0.02 to verify your account.
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Enable Direct Debit for Transactional Invoices:
- Click on Manage Payment Methods. This will open the page for setting up the payment method for Transactional invoices. There is no fee for setting up this payment method.
- Once both methods are set up, you can continue shipping.