Skip to main content
Return to top

Bpost shipping conditions (Belgium)

Team SendCloud
  • Updated

Purpose: View the conditions of the Belgian shipping carrier bpost so you can select an appropriate shipping method for your parcels. 

Important: As of August 22nd, 2025, bpost is temporarily suspending all shipments to the United States. Read more here.

Shipping packages to consumers

Note: Currently, this carrier allows only 3 different item types (i.e., 3 lines) per international shipment. In the Edit order view, you will receive an error if you exceed the given limit of 3 items. 

Shipping packages within Belgium

bpost @home (bpack 24H)

Info

Criteria
Service presentation Strives to deliver packages to home and business addresses by the next working day. Fully trackable.
Shipping method features
  • Aims for next working day delivery within Belgium
  • If the customer is not home, delivered to the nearest mailing point for collection
  • Stored at this location for 15 calendar days, then returned if not collected
  • If delivered to a parcel machine, available for 5 working days
  • Second delivery attempt can be requested free of charge
  • Standard insurance: 10.00EUR per kg if the parcel is lost or damaged
Characteristics of the parcel
  • Maximum weight: 30kg
  • Minimum dimensions: 11.2 x 14.5cm
  • Maximum size (1x length + 2x width + 2x height): 300cm
  • Maximum length (longest side): 150cm*

*When the longest side is longer than 100cm, you will receive a surcharge.
bpost @home + Signature for receipt

Info

Criteria
Service presentation Aims for next working day delivery and requiring signature before the parcel is handed over.
Shipping method features
  • The recipient is asked for a signature for receipt.
  • Same conditions apply as for bpost @home.
  • This method is only available within Belgium.
Characteristics of the parcel
  • Maximum weight: 30kg
  • Minimum dimensions: 11.2 x 14.5cm
  • Maximum size (1x length + 2x width + 2x height): 300cm
  • Maximum length (longest side): 150cm*

*When the longest side is longer than 100cm, you will receive a surcharge.
bpost Saturday Delivery

Info

Criteria
Service presentation Delivery on the next available Saturday for domestic shipments.
Shipping method features
  • Delivery on the next Saturday
  • Same conditions as bpost @home
  • Available for both Home delivery and service point delivery two delivery methods.
  • Note! This function is not visible in the Sendcloud location selectors in the checkout of your webshop.
  • This method is only available within Belgium.
Characteristics of the parcel
  • Maximum weight: 30kg
  • Minimum dimensions: 11.2 x 14.5cm
  • Maximum size (1x length + 2x width + 2x height): 300cm
  • Maximum length (longest side): 150cm*

*When the longest side is longer than 100cm, you will receive a surcharge.
bpost @bpack 0–10kg
Info Criteria
Service presentation Service point / locker delivery within Belgium for parcels up to 10 kg. Fully trackable. Multi-collo supported.
Shipping method features
  • Service area: domestic (Belgium → Belgium)
  • Last mile: locker or service point
  • Service point input: required
  • Tracking: yes
  • Delivery attempts: 1
  • Delivery deadline: best effort
  • Signature: no
  • Neighbour delivery: yes
  • Fragile goods: yes
  • Multicollo: yes
  • First mile: pickup/drop-off
  • Form factor: parcel
  • B2C / B2B: both supported
  • Weekend delivery: not available
Delivery days Monday–Friday (no Saturday / Sunday).
Parcel characteristics
  • Min weight: 0.001 kg
  • Max weight: 10 kg
  • Max size (1x L + 2x W + 2x H): 300 cm
  • Max length (longest side): 150 cm
Bpost @bpack 10–30kg
Info Criteria
Service presentation Service point or parcel locker delivery within Belgium for parcels between 10 and 30 kg. Fully trackable and suitable for multi-collo shipments.
Shipping method features
  • Service area: domestic (Belgium → Belgium)
  • Last mile: locker or service point
  • Service point selection: required
  • Track & Trace: included
  • Delivery attempts: 1
  • Delivery deadline: best effort
  • Signature: not required
  • Neighbor delivery: available
  • Fragile goods: allowed
  • Multi-collo: supported
  • First mile: pickup / drop-off
  • Shipment type: parcel
  • B2C / B2B: both supported
  • Weekend delivery: not available
Delivery days Monday to Friday (no delivery on Saturday or Sunday).
Parcel characteristics
  • Minimum weight: 10 kg
  • Maximum weight: 30 kg
  • Maximum size (1x L + 2x W + 2x H): 300 cm
  • Maximum length (longest side): 150 cm

Return parcels

bpack Easy Return

Info

Criteria
Service presentation Easy return solution for domestic parcel shipments within Belgium.
Shipping method features
  • For returns within Belgium via the Sendcloud return portal
  • Same prices and conditions as bpost @home method (also available through your own contract)
  • Received within 24 hours from the point where the customer has taken the return to a bpost post office. Keep an eye on the status via our returns overview
Characteristics of the parcel
  • Maximum weight: 30kg
  • Minimum dimensions: 11.2 x 14.5cm
  • Maximum size (1x length + 2x width + 2x height): 300cm
  • Maximum length (longest side): 100cm

Shipping International

Bpack@bpost International

Info

Criteria
Service presentation International service point delivery from Belgium to the Netherlands, France, and Luxembourg.
Shipping method features
  • Delivery at the service point
  • 3000+ service point in the Netherlands, 8500+ service point in France
  • Transit time: 2 days
Characteristics of the parcel
  • Maximum weight: 30kg
  • Maximum size (1x length + 2x width + 2x height): 300cm
  • Maximum length (longest side): 150cm
bpost International Home Economy (Mailbox)

Info

Criteria
Service presentation Economy delivery for lightweight parcels across Europe via bpost’s partner network. Letterbox-friendly service with Track & Trace included.
Shipping method features
  • Delivery throughout Europe
  • Typical transit: 3 business days to Germany/Luxembourg, 3–10 business days to the rest of Europe.
  • Track & Trace included
  • No signature on receipt
  • Not insured
  • 1 delivery attempt into the mailbox. If delivery isn’t possible, the parcel is returned to the sender. A return surcharge may apply.
  • For non-EU destinations in Europe (e.g., UK/CH/NO), include full customs data (CN22/CN23) and HS codes.
  • Weight brackets: choose the correct bracket when creating the label. If the actual weight exceeds the selected bracket, the higher weight bracket will apply and you will be charged for the correction.
Characteristics of the parcel
  • Maximum weight: up to 2 kg
  • Maximum longest side: 60 cm
  • Maximum size: L+W+H ≤ 90 cm
  • Available weight brackets:
    • 0–0.2 kg
    • 0.2–0.5 kg
    • 0.5–0.7 kg
    • 0.7–1 kg
    • 1–1.5 kg
    • 1.5–2 kg

Attention: There is no possibility of initiating an investigation for this service, as there is no signature on receipt and no additional guarantee for any compensation via bpost. Consider adding optional insurance via Sendcloud if coverage is required.

Shipping worldwide

🇺🇸 Shipping to the United States

bpost is temporarily suspending the acceptance of parcels destined for the United States starting Friday, August 22nd, 2025. This is due to recent changes in U.S. import regulations effective August 29th, 2025.
The new U.S. requirements mandate pre-payment of duties and taxes, for which no operational solution is currently available. This situation is beyond their control and affects postal operators worldwide.
They are working closely with their international partners to develop a compliant solution and will notify us as soon as service can resume.

bpost World Business

Info

Criteria
Service presentation International delivery worldwide to 200 countries, utilizing the network of foreign postal operators and private companies. Depending on the destination, bpost hands the parcel to the local postal service or courier company for final delivery.
Shipping method features
  • International delivery worldwide
    • Delivery times:
      Neighboring countries: After 1 to 3 business days
      European Union: Between 3 and 5 business days
      Rest of the world: Between 4 and 10 business days
  • International shipments will require a CN23 customs form, which you can print in your Sendcloud platform
  • Standard insurance: 10.00EUR per kg if parcel is lost or damaged
Characteristics of the parcel
  • Maximum weight: 30kg
  • Minimum dimensions: 15.3 x 24.0cm
  • Maximum size (1x length + 2x width + 2x height): 300cm
  • Maximum length (longest side): 150cm

Attention: in some countries the permissible weight is smaller.

Claims information

Opening a claim

If you are shipping with Sendcloud rates, you can open a claim directly from the Support menu in your Sendcloud panel. Click on +New ticket > Submit a request for a parcel > Select the issue. Fill in as many details as possible. Click here to know more.

Claim deadlines

Damaged: within 7 calendar days

Delayed/Lost: within 21 calendar days after the last physical scan of bpost

Delivered but not received: within 21 calendar days after the last physical scan of bpost

Compensation

In case of loss or damage, you will receive a compensation and the shipping costs back. bpost’s compensation is based on the weight of the package and the CMR (weight x CMR). 

Direct contract shipping methods

If you have a direct contract with bpost, you can easily integrate it with your Sendcloud account. Our bpost Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Note: For detailed information on shipping methods and pricing, please contact your bpost account manager. 
Direct contract shipping methods
Shipping method Shipping method ID
bpost @home 0-10kg Signature on Delivery + 2nd Attempt + Insured 500 EUR 2686
bpost @home 10-30kg Signature on Delivery + 2nd Attempt + Insured 500 EUR 2681
bpost @home 0-10kg Insured 500 EUR 2680
bpost @home 24h 0-10kg Saturday Delivery + Insured 500 EUR 2687
bpost @home 10-30kg Insured 500 EUR 2683
bpost @home 24h 10-30kg Saturday Delivery + Insured 500 EUR 2682
bpost @home 0-10kg Signature on Delivery + Insured 500 EUR 2685
bpost @home 10-30kg Signature on Delivery + Insured 500 EUR 2684
bpost bpack 24h Business 0-30kg 1314
BPack Europe Business 1338
bpost Bpack Buspakje 2676
bpost Bpack Buspakje - Zaterdag 10624

Like every carrier, bpost has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with bpost, you automatically agree to the following conditions:

General Transport Conditions bpost