Purpose: Learn how to avoid unwanted PostAT surcharges if your shipment does not fulfil the conditions of the carrier.
Please note: The carrier may change the terms and/or surcharges listed below, so changes may occur. Although we will do our best to inform you, no rights and obligations can be obtained from the information below.
Surcharges
The following surcharges may be applied to your next invoice if your shipments vary from PostAT's shipping terms.
| Surcharges | |
|
Small bulky goods Austria To avoid the surcharge, the shipment must be rectangular (cuboid) and must stay within 100 cm in length, 60 cm in width, and 60 cm in height. |
4.20 € |
|
Small bulky goods international To avoid the surcharge, the shipment must be rectangular (cuboid) and must not exceed 100 cm in length, 60 cm in width, or 60 cm in height. |
8.20 € |
| Large bulky goods up to 20 kg, Austria (shipment is larger than L 100 x W 60 x H 60 cm in all shapes) | 8.00 € |
| Large bulky goods over 20 kg, Austria (shipment is larger than L 100 x W 60 x H 60 cm in all shapes) | 12.20 € |
| Large bulky goods international up to 20 kg (shipment exceeds the length of 100 cm in all forms) | 14.70 € |
| Large bulky goods international over 20 kg (shipment exceeds the length of 100 cm in all forms) | 18.20 € |
| Dangerous goods - Limited quantity (LQ) Austria | 3.35 € |
| Dangerous goods - Limited Quanity (LQ) Parcel Plus International | 6.70 € |
| If there's a note in the address field of your package that states "Personal", your package will only be handed over to the designated recipient. The identity of the recipient is verified on the basis of a valid photo ID. | 3.30 € |
| Rerouting - If the sender orders rerouting as long as the shipment is still in the postal transport pipeline, the shipment will not be sent to the original recipient address as ordered but to the new desired address - if possible and if the shipment is not already delivered to the original recipient. The order rerouting has to be sent to the service center by e-mail. If you want to reroute a parcel, you can reach out to Sendcloud via the support section in your account. The request will then be forwarded to the carrier. The request has to contain the rerouting order, the shipment number concerned, a brief reason for the rerouting as well as the new complete Austrian recipient address. If the rerouting can be carried out successfully, the original fee and the fee for rerouting will be charged |
10.20 € |
| Address clarification 2C - Parcels addressed to 2C recipients (“private customers”) are not immediately returned in case of an unclear address or an unknown recipient, but are first deposited at the corresponding post office and kept for pick-up for five working days (except Saturday). The sender/shipper is informed of the address problem by Post and receives a pick-up code with which the recipient can pick up the deposited shipment at the post office during the defined period. If no information is provided or the shipment is not picked up during the defined period, the shipment is returned to the sender. | 1.20 € |
| Delivery with signature only - The sender specifies that the item will be handed over only against a proof of delivery by signature (and actually signed in front of a Post employee). Post will hand over these items to the recipient or to a person in accordance with the provisions for substitute delivery only against the provision of a signature. For items with this additional service, there is no deposit/filing in an automated drop-off facility of the Post, no drop-off and no interaction is allowed by the recipient. | 2.70 € |
| Undelivered parcel - Additional costs apply when an undeliverable parcel is returned to a parcel shop or to the sender's address. This extra cost is assumed by the sender of the package. | 20.01 € |
Fuel surcharge
Due to the continuous increase of the fuel prices, Sendcloud is forced to introduce the fuel surcharge for Post AT. During the second half of 2021, we've taken the loss due to the increasing fuel prices on us. This was with the assumption that prices would eventually go down/normalize again. Considering the current political situation and the economical climate, we don't expect this'll happen any time soon. Because of this we've introduced a temporary fuel surcharge.
How do we calculate this surcharge?
Per 1% over the 9% fuel surcharge an amount of 0.04 EUR/parcel will be charged.
Example: If the Post AT fuel surcharge is 22.5%, then a surcharge of 0.54 EUR (13.5 x 0.04 EUR) will apply.
Where can I see these surcharges on my invoice?
Surcharges are applied by the carrier after the shipment has been processed and may not be visible when you create the label.
You can find these charges in your Sendcloud account via Account > Billing, where you can download your invoice in PDF or CSV format:
- PDF invoice: Shows a summary of your total costs, including surcharges.
- CSV invoice: Shows a detailed breakdown per shipment, including the tracking number, shipping cost, and any applied surcharges.
💡 Tip: Use the tracking number in the CSV to identify which shipment a surcharge applies to.
For a full explanation of how shipping costs and surcharges are invoiced and how to read them, see Shipment invoicing.