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UPS Austria surcharges

Raquel
  • Updated

Purpose: In this article, we explain the surcharges that UPS Austria may apply if you do not follow their shipping requirements.

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Peak Season surcharge notice

Peak Season surcharges may apply in addition to the regular surcharges listed in this article.
Please visit the Peak Surcharges section in our Peak Season article to see the current surcharge amounts.

Please note: The carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.

Important: When you ship with UPS using the discounted rates offered by Sendcloud, several commonly applied surcharges are already included in the label price.

Thanks to this advantage, you don’t have to worry about additional costs for:

See list here
  • Residential Surcharge
  • Extended Area
  • Remote Area
  • Fuel Surcharge
  • Electronic Return Label
  • Print Return Label
  • UK Border Fee
  • Signature Required
  • Address Correction
  • Capacity Surcharge
  • Duty & Tax Forwarding Surcharge
  • Peak Season Surcharge
  • Additional Handling (Peak Season)
  • Large Package (Peak Season)
  • Over Maximum Limits (Peak Season)

Even though these surcharges may appear on the official UPS website, with Sendcloud rates you won’t be charged for them separately: more transparency and no surprises on your invoice.

Note: All international shipments using Sendcloud rates are generated under Incoterm DAP (Delivered at Place). This means that any applicable customs duties or charges are the responsibility of the recipient; if the recipient refuses to pay or accept the shipment, it will be returned to the sender, who will be liable for both the shipping and customs charges.

📐 Dimension & size surcharges

Over maximum limits – €106.20
Packages with an actual weight of more than 70 kg, or that exceed 274 cm in length or a total of 400 cm in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system. Packages exceeding 400 cm in length and girth combined are also subject to the Large Package Surcharge.
Large package – €25.20
A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge. An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
Additional handling service – €5.20 per parcel
Additional Handling applies to the following:
• Any article that is encased in an outside shipping container made of metal or wood
• Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
• Any package with the longest side exceeding 100 cm or its second-longest side exceeding 76 cm
• Any import, export or domestic package with an actual weight greater than 25 kg.
• Each import, export or domestic package in a shipment where the average weight per package is greater than 25 kg and the weight for each package is not specified on the source document or the UPS automated shipping system used.
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling. In consideration of the additional handling required on our part, and subsequent potential delays in processing these shipments, UPS does not provide a money-back guarantee for them. UPS does, therefore, not refund the shipping charges if shipments requiring additional handling are not delivered by the time normally scheduled for such shipment.

📍 Collection & service surcharges

Weekly service charge (for customers with an account number) – €12.35 per week
Without special arrangement for collection, a UPS driver will visit you once a day to collect any shipments. A weekly service charge will apply.
On-call collection – €4.20 per collection

You can have your shipment picked up from your home or office by scheduling a collection service online at ups.com or by calling 069 66 40 50 60 (local rate). UPS will pick up all packages with a single collection service request. A collection service may be scheduled for the same day or a future day. On-call collection service charge applies for Electronic Return Label, Print Return Label, and regular or alternate address pickup. Cash payments are available for on-call collection service.

Charges differ based on the collection service request type:

  • Same Day by Phone
  • Same Day on the Web
  • Future Day by Phone
  • Future Day on the Web

This charge does not apply to:

  • A daily customer's established collection hours
  • Return package collections included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services. If a UPS 1 Attempt Returns Plus collection is unsuccessful, all subsequent collections will incur the fee.
  • Collections containing international shipments to destinations outside the European Union within the pickup stop.

Cost: €4.00 per collection

Missing package level detail fee – €4.20 per parcel
A fee will be charged when the shipper does not provide timely upload of all applicable Package Level Detail (PLD) information to UPS before pickup of those packages.
Cost: €4.20 per parcel for both domestic and international services.
Shipping charge correction audit

An audit fee will be assessed when the shipping charge correction during an invoice period is greater than 25% of the original net revenue of the shipment subject to a shipping charge correction.
The fee will be calculated per account number, based on shipping charge corrections billed to the account number during the applicable invoice period.

Cost: €1.50 per shipment subject to a shipping charge correction during the applicable invoice period; or 8% of the total amount of shipping charge corrections during the applicable invoice period

Collect on Delivery (C.O.D.)

UPS will attempt to collect payment for your shipment either online prior to delivery or at the time of delivery by cash, cheque, or card payment.

Cost: 1% of the value of the goods or a minimum of €11.20

📮 Delivery options & delivery-related surcharges

Special handling of undeliverable shipments – €5.20 per shipment
When UPS has taken measures to try to deliver any Worldwide shipments, but has been unsuccessful, they will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment.
For all shipments within the EU and within your country, UPS will automatically return your shipment by UPS Standard service (where available). Transportation and fuel charges will apply for the return.
Direct delivery only – €5.00 per shipment
Direct Delivery Only ensures a package is delivered to the address on the shipping label. Packages shipped with Direct Delivery Only may not be rerouted, redirected or delivered to an alternate address. Direct Delivery Only packages are eligible for Driver release or Letter box release at the labelled address. Direct Delivery Only is available for residential and commercial packages.
Saturday Delivery Surcharge – €4,00
A surcharge applies for all shipping methods that include Saturday delivery.
Adult signature required – €4.15 per shipment
Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive.
Proof of Delivery

Ideal for customers without internet access. Upon request, UPS will provide proof of delivery of your shipment via fax or post.

  • View online: Free of charge
  • Receive by fax or mail: €5.85 per shipment
Address correction (brokerage/ international) – €19.35 per package
If a mistake has been made in the address and the correct address is within the same destination country, UPS will make every reasonable effort to find the correct address and deliver the shipment.

🧮 Billing & account-related surcharges

Receiver or third party refuses to pay

This cost applies when the option to invoice the recipient or a third party is selected and the party to be invoiced refuses to pay the shipping costs.

Cost: In the event of non-payment, in addition to transport costs and other additional costs, the sender will be charged an administrative fee of €14.20 per shipment.

Missing or invalid account number fee – €13.00 per shipment
An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.
A charge per shipment will be assessed for domestic (if available) and international shipments with a missing or invalid payer account number. Additionally, if the consignee or third party fails to pay the shipping charges, the original shipper will be billed a refusal fee plus the shipping charges.

🌍 International & customs surcharges

Additional tariff line fee (import) – €10.65 /additional tariff line > 5
When a customs entry has more than five tariff lines a surcharge will be charged per additional tariff line.
Additional tariff line – €10.65 /additional tariff line > 5
When a customs entry has more than five tariff lines, a surcharge will be applied per additional tariff line.
Bonded transfer UPS Guarantee – €53.45 per shipment
UPS can raise a transit procedure to allow a shipment to be transported in bond with a UPS guarantee.
Bonded Transfer Handling Fee – €28,60 per transit shipment
When UPS receives shipments covered by a transit procedure, an amount will be charged for the administration to clear this document. The same applies when the import shipment travels on a transit procedure raised by a customer or other agent.
Warehouse storage (import)

In the event an export shipment is not able to be cleared within the period of time that is usual for customs clearance, a storage fee will be charged, unless a delay is due to the fault of UPS.

Cost:

  • From 3rd day of storage: €6.35 per package, per day
  • From day 21 to day 90: €11.90 per package, per day
Non Routine Formal Entry Brokerage – €57.05 per shipment
Some of the shipments being imported require special customs entries. This kind of entry will be subject to formal entry procedures.
Post entry clearance services (import) – €100.90 per shipment
UPS can process through customs any request from importers to amend an entry, recoup the over payment of duty and/or tax, submit additional duties owed to customs and/or request any duty drawback.
Disbursement fee

UPS customs brokers are experienced with complex commercial shipments. Electronic transmissions of shipment data helps speed customs clearance. UPS may prepay duties, taxes and other government charges on behalf of the payer.

Cost: €7.20 per shipment having an intrinsic value lower or equal to €22, €14.90 minimum or 3% of the advanced amount when the intrinsic value of the goods exceed €22.

Other Government Agency (OGA) entry including inspection – €195.85 per shipment
Other Government Agencies work with customs on regulating and controlling commodities coming into the EU territory from other countries. Special documents must be submitted to these agencies for shipments that contain controlled commodities. These agencies include the Health Department and Department of Agriculture, among others.
Always contact on customer request – €3.65 per shipment
When implemented, UPS will always contact the importer for clearance instruction. Should UPS be unable to contact the importer, a written advice letter will be issued. If no response is received within 10 days, the shipment will be returned to the sender. If a shipment is non excisable and does not require any other customs documentation, the importer can pre-advise UPS so that this process is not followed.
Additional general services – €57.05 per shipment
When additional, non-routine activities are required for entry of merchandise, selected services may be performed by UPS at the request of the importer.
Posting SAD document

UPS will charge a fee for every SAD document sent to the customer upon customer's request.

Cost: €3.00 per document, minimum of €5.95

Report fee – €59.15 per hour
UPS will charge a report fee for every report or data set sent to the customer upon customer's request.
Admin fee – €28.55 per task
UPS will charge an admin fee for every extraordinary brokerage task performed upon customer's request.
Warehouse storage (export) – €6.35 per package, per day, after 5 business days
In the event an export shipment is not able to be cleared within the period of time that is usual for customs clearance, a storage fee will be charged, unless a delay is due to the fault of UPS.
Other Government Agency (OGA) entry – €44.00 per shipment
Some commodities have to be regulated and controlled prior to export processing by a separate Governmental Agency (e.g. FDA, Sanitary, Cites, Fine Arts, Quality SOIVRE).
These types of commodities might be subject to specific clearance processes. Where this is the case, upon request by the shipper and provided that the shipper shares the required information and documentation, UPS will support exporters to expedite clearance by filing the required information (paper or electronic) with the respective Governmental Agency.
Non-routine formal entry – €28.55 per shipment
Where a shipment being exported requires special customs entry processing such as Temporary Export, Re-exportation of previously imported goods or Return shipments, UPS can perform such special processing for an additional fee.
Post entry clearance services (export) – €59.35 per shipment
In the event of any post-entry clearance request to be submitted to customs authorities, such as export clearance information or duplicate of export documentation, upon request, UPS will provide the shipper with expertise and administrative support.
Posting SAD fee – €5.95 minimum
UPS will charge a fee for every SAD document sent to the customer upon customer's request.

💬 Other surcharges

Surge fees

UPS reserves the right to impose one or more Surge Fees on Packages shipped during such specific periods as UPS may designate in its sole discretion. Details regarding the application of Surge Fees are set forth at ups.com. Such Surge Fees apply cumulatively if a Package meets more than one of the specified criteria for a Surge Fee, and Surge Fees apply in addition to any other applicable Charges, including but not limited to when Surge Fees may apply at the same time as one or more Demand Surcharges. No waiver, discount, or reduction of any type to Surge Fees shall apply unless UPS agrees in writing to such waiver, discount, or reduction with specific reference to Surge Fees.

Visit www.ups.com for more details

Prohibited item fee – €280.00
UPS does not agree to carry any prohibited articles. Without prejudice to any other provision in these terms or the UPS Terms and Conditions of Carriage, if it comes to the attention of UPS that a package contains any prohibited article, you must pay to UPS an additional minimum administration fee in addition to any other applicable charges.
Declared value for carriage/shipper

UPS automatically protects every shipment against loss or damage, up to a certain value, as described in Liability. With Declared Value for Carriage, you may increase UPS’s limit of liability for proven losses by declaring a higher value for carriage on the UPS shipping documentation. The value of the goods declared shall not in any event exceed USD 50,000 or its local currency equivalent per package. Refer to UPS’s Terms and Conditions of Carriage for more information.

Cost: One percent of the value of the goods declared for carriage or a minimum of €10.20

UPS Import control

This service allows you to manage the collection, scheduling and billing of your import shipments from over 120 countries. Using advanced technology, you can control crucial importing aspects including customs documentation, delivery speed and billing options.

Cost:

  • Print Label: €1.95 per package (or per pallet for WW Express Freight)
  • Electronic Label: €2.70 per package (or per pallet for WW Express Freight)
  • 1 UPS Collection Attempt: €7.70 per package (or per pallet for WW Express Freight)
  • 3 UPS Collection Attempts: €10.44 per package
  • Commercial Invoice Removal: €20.25 per shipment
New International Collect on Delivery (ICOD) Fee

Parcels that require payment of duties, taxes, or other government-related charges must be paid before delivery. If these duties are not paid in advance, the recipient in the U.S. will be asked to pay them upon delivery.

To avoid this, recipients can pay the required duties electronically before the parcel arrives. This can be done through the UPS Import Payment Processing Application (IPPA) using Apple Pay, Google Pay, or a credit card (Visa, Mastercard, or Discover).

Shippers can help ensure the recipient receives a prepayment notification by including their name, phone number, and email address on all export shipments. In addition to the email or SMS notification, the payment link will also appear in the tracking information on UPS.com, allowing recipients to pay in advance and avoid paying upon delivery.

Cost: $12 USD fee for recipient if duties unpaid at delivery

Merchandise Processing Fee (MPF)

Covers the calculation of the Merchandise Processing Fee (MPF), a charge imposed by U.S. Customs based on the shipment’s value. Applies to both formal and informal entries. The MPF calculation is included in the base price.

Cost:

Formal: 0.3464% / value (min $31.67, max $614.35)

Informal: $2.53 per entry

Warehouse Fee – $132.50

Surcharge charged when an importer requests UPS to file a warehouse entry. These entries are non-routine and must be specifically requested through UPS Supply Chain Solutions.

Warehouse Storage Fee

Charged when shipments stay in a UPS warehouse beyond the first two free days.

Cost:

$25 min + $0.05/lb/day after 2 days

$0.10/lb/day after 7 days

Service Fee – €0.50 per shipment
Effective January 2, 2026, a Service Fee of €0.50 per shipment applies to all UPS shipments. The Service Fee is automatically applied and charged in addition to applicable transportation charges and other surcharges.

Where can I see these surcharges on my invoice?

Surcharges are applied by the carrier after the shipment has been processed and may not be visible when you create the label.

You can find these charges in your Sendcloud account via Account > Billing, where you can download your invoice in PDF or CSV format:

  • PDF invoice: Shows a summary of your total costs, including surcharges.
  • CSV invoice: Shows a detailed breakdown per shipment, including the tracking number, shipping cost, and any applied surcharges.

💡 Tip: Use the tracking number in the CSV to identify which shipment a surcharge applies to.

For a full explanation of how shipping costs and surcharges are invoiced and how to read them, see Shipment invoicing.

To avoid the above-mentioned surcharges, please carefully read the shipping conditions of the carrier, make sure you stay well within the permitted dimensions and, of course, select the right network for your package.

For the most accurate and up-to-date information on UPS surcharges and conditions, please refer to the official UPS website. The UPS website will always be the source of truth regarding their rates and policies.