Evri UK surcharges

To ensure fair and accurate pricing, it’s essential that the weight and dimensions of each parcel are correctly declared when booking a shipment. If there’s a mismatch between the declared and actual details, we will apply the following charges:

What Happens if You Declare the Wrong Weight or Size?

If a parcel is booked with incorrect weight or dimensions, we will apply:

• A relabelling fee to cover the manual correction.
• The price difference between the rate you originally paid and the rate that should apply based on the actual weight and/or size of the parcel.

Examples

• Under-declared weight:
  If you book a shipment as a 400g packet, but the actual weight is 3kg, we will charge:
  • The relabelling fee
  • The difference between the packet rate and the parcel rate.
• Large under-declared parcel:
  If you declare a parcel as 3kg, but it is actually 17kg, we will charge:
  • The relabelling fee
  • The difference between the parcel rate and the Large & Light (L&L) rate.

What's the Difference Between a Packet and a Parcel?

A packet is a small, lightweight shipment, typically under 1kg and compact in size, often fitting through a letterbox. A parcel, on the other hand, is larger or heavier, requiring different handling and a higher shipping rate.

Accurate classification is important: if an item booked as a packet turns out to be a parcel, you’ll be charged the difference in cost plus a relabelling fee. Always check size and weight limits to avoid unexpected surcharges.

From Evri's T&C:

“It is the Client’s responsibility to ensure that it has accurately declared the weights and/or dimensions of the Parcels in the pre-advice file (or other documentation as agreed between the Parties).”

“Where Evri identifies Non-Compliant Parcels, Evri will charge the Client (and the Client shall pay to Evri upon demand) in respect of each Non-Compliant Parcel the difference between the applicable Rate of the actual weight and/or dimensions of the Parcel and the Rate of the declared weight and/or dimensions of the Parcel on the pre-advice file.”

“Evri may charge the Client per Non-Compliant Parcel for the costs and expenses of identifying and correcting the Non-Compliant Parcel.”

If parcel is booked stating incorrect weight category or / and incorrect dimensions, we will charge re-labelling fee + difference between the rate already charged based on pre-advice and the rate that should be applied based on actual weight / dimension.

As example, if label booked stating packet is 400g, but then we find it to be 3kg, we will charge re-labelling + difference between packet and parcel.

If parcel is booked stating 3kg, but found to be 17kg, we will charge re-labelling + difference between parcel and L&L rate.

From Evri's T&C:

“It is the Client’s responsibility to ensure that it has accurately declared the weights and/or dimensions of the Parcels in the pre-advice file (or other documentation as agreed between the Parties).

Where Evri identifies Non-Compliant Parcels, Evri will charge the Client (and the Client shall pay to Evri upon demand) in respect of each Non-Compliant Parcel the difference between the applicable Rate of the actual weight and/or dimensions of the Parcel and the Rate of the declared weight and/or dimensions of the Parcel on the pre-advice file.

Evri may charge the Client per Non-Compliant Parcel for the costs and expenses of identifying and correcting the correcting the Non-Compliant Parcel.”

Evri calculates the cubic volume of a parcel using the following formula:

Cubic volume (litres) = Height × Length × Depth (cm) ÷ 1000

The cubic volume represents the volume of the smallest cuboid box that could contain the parcel in an uncompressed condition, including any outer packaging.

If the calculated cubic volume exceeds 40 litres, a £0.95 surcharge per parcel will be applied.

Example calculations

Relabeling applies when:

- Label is low quality (e.g., patchy or barcode has lines)

- The label is covered with tape

- Label isn’t on the flat side or wraps around edges

- Delivery address needs to be changed (incl. return)

- Barcode booked under the wrong weight

- Booked as standard but fits the Evri Light & Large service instead

Click here to see Evri's labeling guide.

The NTC surcharge applies when a scheduled Evri collection cannot be completed as planned. It covers the following scenarios:

• Attempted collection with no parcels: Charged when an Evri vehicle arrives at the client’s premises as part of a scheduled collection, but there are no parcels to collect. Higher rates apply during peak periods.
• Additional stand trailer: Charged when the client requests an extra stand trailer, invoiced per day the trailer remains on site.
• Late cancellation: Charged if a collection is cancelled less than 12 hours before the scheduled time. The amount depends on whether the cancellation occurs 6–12 hours before or less than 6 hours before the collection

“Undeliverable” means a Parcel that:

• is refused at the delivery address;
• has not been delivered after a number of delivery attempts;
• is incorrectly addressed;
• has an unresolved query relating to the address on the Parcel;
• is not packaged correctly, such that safe transport can be made when handling the Parcel with reasonable care;
• is damaged before delivery to the relevant Customer; or
• otherwise meets any criteria for being deemed “Undeliverable”

If a parcel cannot be delivered and must be returned to the sender.

Cost: Price of a new shipment

Download the list of remote areas here.
(see here PDF version)