Purpose: View the transport conditions of shipping carrier DHL so you can make an informed decision about which shipping method is best for you. 

Shipping packages to consumers

DHL Parcel Connect (within Europe) 

Service Presentation

With the help of this service, DHL delivers internationally to private addresses and parcel shops. It depends on the country you ship to if you can ship to a parcel shop, use home delivery or a combination of both. You can hand in your packages at a DHL parcel shop. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month.  In case you have a Lite plan or higher, you can also request an incidental collection.

Shipping method features:

• Delivery at home or at a parcel shop
• At least 1 delivery attempt (2nd attempt if requested by the recipient)
• Not insured
• No address changes possible
• Signature on delivery
• There is a notification to the recipient on the delivery day
• Returns supported for Belgium (Direct contract only) 

Characteristics of the parcel:

• Maximum weight: 31.5 KG
• Minimum dimensions 15x11x3,5 cm
• Maximum dimensions 120x60x60 cm

The table below shows the options per country:

Shipping packages to business addresses

DHL Europlus (B2B) within Europe

Service Presentation

Delivery to business addresses within Europe. Parcels can be handed over at a parcel shop or in combination with a pickup. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month.  In case you have a Lite plan or higher, you can also request an incidental collection.

Shipping method features:

• Two delivery attempts on workdays between 8 a.m. and 6 p.m.
• Not insured

Characteristics of the parcel:

• Maximum weight 23 KG
• Minimum weight 0,5 kg
• Minimum dimensions 15x11x3,5 cm (LxWxH) 
• Maximum dimensions 120x60x50 cm (LxWxH)

DHL Europlus Express (B2B) within Europe

Service Presentation

This is the Express method of DHL Europlus. Delivery to business addresses within Europe. Parcels can be handed over at a parcel shop or in combination with a pickup. From 100 shipments per month you can request a fixed collection. It is also possible to schedule an incidental collection. Please note that you will be charged a pick-up fee if you hand over an average of less than 4 pick ups per collection at the end of the calendar month. In case you have a Lite plan or higher, you can also request an incidental collection.

Shipping method features:

• Delivery the next day before 11:00 AM
• Two delivery attempts
• Not insured

Characteristics of the parcel:

• Maximum weight 23 KG
• Minimum weight 0,5 kg
• Minimum dimensions 15x11x3,5 cm (LxWxH) 
• Maximum dimensions 120x60x50 cm (LxWxH)

Do you want to know how long the package will be on its way to your customer? Then view the transit times per shipping method.

For a complete overview of all the applicable surcharges, we recommend that you carefully read the surcharges article. 

Pallet shipments

Pallets can be used to send one or multiple shipments to one destination or to send multiple shipments to different destinations in Belgium or The Netherlands.

Pallet with one destination

When the entire pallet has to be sent to one destination, you'll need the shipping method DHL Europlus Pallet*. You use this method when you want to ship multiple packages (or one large package) to the same address. To make it clear that the entire pallet needs to be delivered at one address, dark foil is required. 

Pallet with multiple destinations

When the content on the pallet has to be delivered to different addresses, you'll use one of DHL's non-pallet shipping methods (DHL parcel connect, DHL Europlus etc.). Every shipment needs its own label. It's important to wrap the pallet in clear foil, so the pallet won't be delivered as a whole at one address.

*The shipping method Europlus Pallet is not activated in your account by default. If you have a fixed pickup with DHL or if you use incidental pickups (Lite or higher) and would like to use this shipping method, please contact our customer support team.

Claim procedure

Uninsured shipments

All DHL shipments are not insured as a standard. If you do not insure these shipments with the help of our Sendcloud Insurance, no claim can be submitted based on purchase - / sales value. In this case, you are only entitled to a kilo compensation (€10,75 per kilo) when a shipment is declared missing by DHL.

To submit such a claim, we need the purchase and sales invoice including a content description.  In addition, we need a proof of delivery. If a shipment has not been scanned by the carrier, the sender must be able to prove that the shipment has entered the carrier's network. This can be done through a handover receipt. Please note that the carrier may not accept the Sendcloud pickup report as official proof of shipment. In that case, the carrier may request camera footage or alternative additional evidence.

Please note: damage to a shipment must be reported to us within 7 days after delivery. On the other hand, DHL will unfortunately not handle the claim. A shipment "delivered but not received" should be submitted within 30 days, as should a lost shipment. However, a ticket for a lost shipment can only be created after 96 hours.

Do you want to insure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.

Direct contract shipping methods

If you have a direct contract with DHL, you can easily integrate it with your Sendcloud account. Our DHL contract activation Benelux guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions. We also provide an overview of all direct contract shipping methods available through Sendcloud.

Like every carrier, DHL has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with DHL, you automatically agree to the following conditions:

General Transport Conditions

Please note that the carrier may change the prices and/or conditions of the surcharges listed above. We do our best to inform you as accurately as possible, yet we cannot guarantee complete accuracy. Therefore, no rights can be derived from the information below.