Purpose: Check the shipping conditions of DHL Express Italy, and the shipping and return methods that are available at Sendcloud rates.
Related articles
→ DHL Express Italy surcharges
→ DHL Express Italy own contract activation
National shipping methods
DHL Express Domestic
Shipping method characteristics:
- Express delivery service from Monday-Friday (excl. public holidays)
- Home delivery within Italy
- Three delivery attempts
- End-to-End tracking visibility
- B2B and B2C
Parcel dimensions:
- Maximum length: 120 cm
- Maximum width: 80 cm
- Maximum height: 80 cm
- Maximum total size: 200 cm
- Maximum weight: 70 kg
DHL Express Domestic Premium 12
Same characteristics and parcel dimensions as DHL Express Domestic, with a focus on urgent shipments: guaranteed delivery the next working day, before 12:00 noon.
DHL Express Domestic with Direct Signature
Same characteristics and parcel dimensions as DHL Express Domestic, with one additional service: If you are shipping sensitive documents or high value contents, you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
National return methods
DHL Express Domestic Return Drop-Off
Shipping method characteristics:
- Only within Italy
- From Monday-Friday (excl. public holidays)
- Home delivery (at the merchant's return address)
- To return the parcel, the end customer has to drop off the parcel at one of the DHL Express Italy locations.
Parcel dimensions:
- Maximum length: 120 cm
- Maximum width: 80 cm
- Maximum height: 80 cm
- Maximum total size: 200 cm
- Maximum weight: 70 kg
DHL Express Domestic Return Pick-up
Shipping method characteristics:
- Only within Italy
- From Monday-Friday (excl. public holidays)
- Home delivery (at the merchant's return address)
- To return the parcel, a pickup will be scheduled at the end customer's address
Parcel dimensions:
- Maximum length: 120 cm
- Maximum width: 80 cm
- Maximum height: 80 cm
- Maximum total size: 200 cm
- Maximum weight: 60 kg (70 kg only if you ship with your own DHL Express Italy contract)
Pickups
Read all the pickup conditions of this carrier in our guide Pickup conditions in Italy.
You can also drop off your parcels at a DHL location. Find yours in the locator.
Incidental pickups
You can schedule an incidental (one-time) pickup with DHL Express Italy directly from your Sendcloud account. Read our article How can I request a parcel pickup? for the instructions.
Recurring pickups
Recurring pickups are only available for Lite, Growth and Premium users. Pickups can take place in the morning (9:00-12:00) or in the afternoon (14:00 to 17:00). This is subject to the availability of the carrier and depends on the local depot.
To activate a recurring pickup, send a request to our support team with the following information:
Necessary information to schedule a recurring pickup with DHL Express
- Company name
- Pickup address, including postal code and city
- Name of the contact person
- Telephone number
- Email address
- Type of shipments (envelope/package, etc.)
- Average weight of the parcels
- Average size of the parcels
- Average number of parcels per day
- Preferred time slot (morning or afternoon)
- Weekly frequency (indicate days)
Claims
National compensation
National shipments have a standard coverage of €1.00 per kg (excl. taxes) in case are lost, damaged or delivered but not received.
International compensation
- Road transport: For cross-border shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 11.00 per kilogram).
- Air freight: DHL’s liability in respect of any one shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 22 Special Drawing Rights per kilogram (approximately $US 30.00 per kilogram).
If you ship with Sendcloud's rates, Sendcloud will be the intermediary between you and DHL Express Italy. This means that in case of an incident with one of your parcels, we invite you to open a claim directly from the Support panel in your Sendcloud account. Read our article How do I start an investigation or file a claim for my parcel? for more information.
Do you want to add additional insurance to your shipments for a higher value against the possibility of loss or damage? Add Insurance: Sendcloud Shipping Protection upon label creation.
Failure to comply with the agreed terms and conditions of DHL Express Italy may result in you receiving a surcharge. When you ship with DHL Express Italy, you automatically agree to these conditions.