Purpose: View the surcharges that DHL Express Italy may apply if your shipments do not comply with their terms and conditions.
Fuel Surcharge
DHL Express applies a fuel surcharge to all shipments. This surcharge varies each month, based on changes in fuel prices.
Check the applicable fuel surcharge for Domestic Time Definite services on the carrier's website.
Volumetric Weight
DHL Express compares the volumetric weight with the actual weight of the package and charges the greater of the two.
The carrier uses the following formula to calculate the volumetric weight: length x width x height (cm³) / 5000.
Overweight Piece (Weight)- International 95.20 EUR/ Domestic 50.20 EUR
A fixed surcharge of 95.20 EUR per piece applies to each piece, including pallets, that weighs more than 70 kg.
Oversize Piece (Dimension) - International 20.20 EUR/ Domestic 12.20 EUR
A fixed surcharge of 50.20 EUR per piece applies to each piece, including pallets, that have any side exceeding 120 cm.
This does not apply to pieces already subject to the Overweight Piece (Weight) surcharge.
Non-stackable Pallet - International 300.20 EUR/ Domestic 150.20 EUR
A fixed surcharge of 275.20 EUR applies to each pallet in a shipment that cannot be stacked, either due to the shipper's request or because of its shape, content, or packaging material.
Address Correction - 11.20 EUR
A fixed surcharge of 11.20 EUR applies for each shipment when the destination address provided by the sender is incomplete, outdated, or incorrect, and DHL is consequently unable to deliver the shipment. DHL will search for and determine the correct address to complete the delivery.
Data Entry - 10.20 EUR
A surcharge of 10.20 EUR applies for each shipment consigned with non-electronic, paper-based house waybills. Electronic shipping documentation incurs no additional charges.
Remote Destinations - 22.20 EUR or 0.70 EUR/kg / Domestic 6.20 EUR
Delivery
This surcharge applies when the shipment is delivered to a location that is distant or difficult to reach. This surcharge costs 22.20 EUR per shipment or 0.70 EUR/kg if higher and 6.20 EUR for domestic shipments.
Download the list of remote destinations.
Pickup
This surcharge applies when an import shipment is collected from a location that is distant or difficult to reach. This surcharge costs 22.20 EUR per shipment or 0.70 EUR/kg if higher.
Elevated Risk Surcharge - 30.20 EUR
An elevated risk surcharge is applied when shipping to or importing from a destination country where DHL operates at elevated risk due to a continuous state of war, civil unrest, or continuous threats from terrorism. The cost of this surcharge is 30.20 EUR.
Affected countries (subject to change): Afghanistan, Burkina Faso, Haiti, Iraq, Israel, Libya, Mali, Sudan, Somalia, Syria, Ukraine, Venezuela, and Yemen.
Restricted Destination - 30.20 EUR
This surcharge applies when shipping to or importing from a destination country subject to specific trade restrictions imposed by the UN Security Council or by national legislation such as the European Union or the US Office of Foreign Assets Control (OFAC). The cost of this surcharge is 30.20 EUR.
Affected countries (subject to change): Central African Republic, Democratic Republic of the Congo, Iran, Iraq, North Korea, Libya, Somalia, Syria, and Yemen.
Countries subject to national legislation (subject to change): Afghanistan, Belarus, Lebanon, Myanmar, Russia, Zimbabwe.
Export Declaration - 12.73 EUR
This surcharge applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value or weight threshold. Depending on the country of origin, shippers that submit a declaration online may avoid the local charge. The cost of this surcharge is 12.73 EUR.
Bonded Transit - 70.20 EUR
Bonded transit applies to both export and import shipments whenever DHL is required to open, manage, or report any form of transfer under bond. The cost of this surcharge is 70.20 EUR.
Multiline Entry - 5.20 EUR
Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture. The cost of this surcharge is 20.20 EUR.
Preferential Origin - 10.53 EUR
At the shipper’s request, DHL prepares or provides a Certificate of Origin/Proof of Preference or other similar forms to certify that the goods in a particular export shipment have been produced, manufactured, or processed in a particular country, allowing preferential rates of duty to be claimed at the destination and/or compliance with trade barriers. Common examples are EUR1, ATR. The cost of this surcharge is 10.53 EUR.
Non-routine Entry - 45.20 EUR
Applied in selected countries, this surcharge applies when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements, they are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form. The cost of this surcharge is 45.20 EUR.
Bonded Storage - 13.20 EUR or 0.42 EUR/kg
Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take effect after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and taxpayer. This surcharge costs 13.20 EUR and 0.32 EUR per kg per shipment per day after 3 calendar days.
Permits and Licenses - 45.20 EUR + the costs of the certificate.
To accelerate the import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food, and food products, DHL is required to file specific information to obtain the necessary import permits or licenses. The cost of this surcharge is 45.20 EUR + the costs of the certificate.
Clearance Processing - 10.20 EUR
Applied in selected countries where additional costs are incurred for importing shipments in alignment with government agency requirements. The cost of this surcharge is 10.20 EUR.
Return to sender
If a shipment needs to be returned to the sender, it will be treated as a new shipment. The same charges and conditions that applied to the original shipment will apply to the return.
Dedicated Pickup - 0.64 EUR per kg (minimum 30 EUR)
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this.
Saturday Pickup - International 40.20 EUR/ Domestic 16.20 EUR
One-time pickup of your shipment on Saturday. Having frequent shipments and require a regular Saturday pickup? Please contact your DHL account manager for details.
Neutral Delivery - 5.20 EUR
This service allows for the delivery of non-document shipments without any value of the product, such as gifts, being shared or exposed to the receiver.
Saturday Delivery - International 40.20 EUR/ Domestic 16.20 EUR
We offer Saturday delivery services to key cities in more than 70 countries.
Residential Address - 5.20 EUR
Get alerts and scheduling options for home deliveries. Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via SMS and/or email about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
Proof of Delivery (POD)
Proof of delivery for your shipment can be requested.
Non-Conveyable Piece - International 20.20 EUR/ Domestic 12.20 EUR
A fixed surcharge is applied to every piece within a shipment with an actual weight between 25 kg – 70 kg. The surcharge does not apply to pieces already subject to an Overweight or Oversize Piece surcharge.
Clearance Authorization - 10.20 EUR
Applies in selected countries where additional cost is incurred for importing shipments in alignment with government agency requirements.
Bonded Transit -70.20
Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage, or report any form of transfer under bond.
Bonded Storage - 13.20 EUR and 0.22 EUR/kg
Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. Charges take effect after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and tax payer. Per Shipment, Per Day After 3 Calendar Days.
Broker Notification - 12.20 EUR
At the importer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.
Other Government Agency - 45.20 EUR and cost to certificate
At request, DHL will arrange the completion of Veterinary, Health, or Phytosanitary controls at the First Point of Entry in a country or a Customs Union, typically required when importing animal products, plants, seeds, or pharmaceutical products.
Post Clearance Modification - 80.20 EUR
DHL can modify the value, commodity, country of manufacture, or terms of trade information after the import clearance process for goods, to correct or elaborate on what was submitted previously to Customs. Modifications are also necessary when import details such as the VAT number are incorrect on the declaration.
Jet Fuel Surcharge
The jet fuel surcharge is based on the average spot prices for US Gulf Coast (USGC) kerosene jet fuel. Determined monthly and available at dhlexpress.it.
Emergency Situation
A temporary surcharge, which allows us to cover operating cost increases due to an emergency situation out of DHL’s control. Change in market dynamics and air capacity availability is reflected through regular price adjustments. More information can be found on the DHL Express website.
GoGreen Plus - minimum charge of 0.53 EUR/kg
With this service, DHL reduces approximately 30% of the CO2 emissions from your air freight shipments by purchasing more sustainable aviation fuel (SAF). GoGreen Plus supports reduction targets for Scope 3 according to SBTi standards. SGS annually audits the process to ensure compliance with regulations and standards. This service is activated for you by default. On a contractual basis, we offer customized solutions where you can agree on alternative CO2 reduction levels.
Elevated Risk - 30.20 EUR
A surcharge is applied when shipping to or importing from a destination country where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Countries affected (subject to change): Afghanistan, Burkina Faso, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia, Sudan, Syria, Ukraine, Venezuela, and Yemen.
To avoid the surcharges mentioned above, we encourage you to carefully read DHL Express' shipping terms and conditions and ensure that your packages meet the requirements.