Topic: view the conditions for DPD France shipping methods.
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→ DPD own contract activation (France)
How to ship via DPD France with Sendcloud's rates
- Check the rates: Ensure you review the rates Sendcloud offers with DPD France (see rates) to decide if you want to activate the DPD FR account.
- Regular collection only: DPD services are only available with a regular collection (no drop-off possible). Therefore, it is strongly recommended to ship a minimum of 20 parcels a month with DPD.
- Avoid deactivation and penalties: If you do not use the carrier for more than a month after activation, your contract may be deactivated. Additionally, if no shipments are made within the first month, a penalty of 20 EUR per month will be applied. This is because the contract activation requires manual processing by both DPD and Sendcloud.
If you want to start shipping with DPD France with Sendcloud's prices, please contact our Customer Support team and provide them with the information below. Our agents will contact DPD France and arrange this for you. DPD France will set up an account for you. Keep in mind that this can take up to 4-5 days.
Necessary information to ship with DPD France via Sendcloud's rates
Please provide our Support team with the following details, including the information regarding collections.- Company name
- SIRET number
- APE code (given by the INSEE)
- Pick up address, including postal code and city
- Contact name
- Telephone number
- Email address
- Website
- Type of products
- Are they dangerous goods?
- Average weight of the parcels
- Average number of parcels per day
- Start date
- Preferred time for pick up
For more information on how to activate DPD France Sendcloud rates in the panel, see our DPD contract activation (France) article.
Delivery and collection days
DPD delivers and collects parcels from Monday to Friday. Average delivery times are 24-48h (national) and 48-96h (international).
Signature is included in the rates.
Security fee (participation sûreté) is included in the rates.
National shipping methods
DPD classic
Shipping method characteristics:
- From France and Monaco
- Only B2B. If the parcel is sent to a private address via DPD Classic, the carrier will charge a 3-euro surcharge (per parcel).
- Drop-off at parcel shop
- Collection available (min. 1 parcel)
Parcel dimensions:
- Maximum girth measurement [(H+W)*2 + L]: 300cm
- Maximum length: 200 cm
- Maximum weight 30 kg
Shipping locations by country code:
FR, MC
DPD Predict
Shipping method features:
- From France and Monaco
-
Parcel is delivered to a private customer (B2C method) and the recipient can be notified by SMS tochoose the delivery date and time slot
-
Maximum weight per parcel: 30 kg
Characteristics of the parcel:
- Maximum girth measurement [(H+W)*2 + L]: 300 cm
- Maximum length: 200 cm
- Maximum weight 30 kg
Shipping locations by country code
FR, MC
DPD Relais
Shipping method features:
- From France and Monaco
-
The parcel will be delivered at a DPD France pick-up point. Your customers can benefit from a local network of more than 8,500 pick-up points.
- Drop-off at a parcel shop
- Collection available (min. 1 parcel)
- The parcel will be stored at the pick-up points for 9 days
Characteristics of the parcel:
- Maximum girth measurement [(H+W)*2 + L]: 250 cm
- Maximum length: 100 cm
- Maximum weight 20 kg (packages that exceed this weight will receive a 40-euro surcharge excl. VAT and will be returned to the sender)
Shipping locations by country code
FR, MC
DPD Relais Return
Shipping method features:
- From France and Monaco
-
Your client will return the parcel by dropping it off at a parcel shop
- You, as a sender, will receive the parcel at the sender address
Characteristics of the parcel:
- Maximum girth measurement [(H+W)*2 + L]: 250 cm
- Maximum length: 100 cm
- Maximum weight: 30 kg
Shipping locations by country code
FR, MC
International shipping methods
DPD Europe Classic
Shipping method features:
- You can ship parcels to professionals or individuals
- From France and Monaco
- Drop-off at a parcel shop
- Collection available (min. 1 parcel)
- DAP Incoterm
Characteristics of the parcel:
- Maximum girth measurement [(H+W)*2 + L]: 300 cm
- Maximum length: 175 cm
- Maximum weight: 30 kg
Shipping locations by country code:
DE, BE, NL, LU, IT, ES, AT, GB, LI, PL, PT, CZ, CH, AD, HR, DK, EE, HU, IE, LV, LT, SK, SI, SE, BG, FI, GR, NO, RO, BA, RS, UA
DPD Intercontinental
Shipping method features:
- You can ship parcels to professionals or individuals
- From France and Monaco
- Drop-off at a parcel shop
- Collection available (min. 1 parcel)
- DAP Incoterm
Characteristics of the parcel:
- Maximum girth measurement [(H+W)*2 + L]: 300 cm
- Maximum length: 175 cm
- Maximum weight: 30 kg
Shipping locations by country code:
AF, ZA, AL, DZ, AO, AI AG, AN, SA, AR, AM, AW, AU, AZ, BS, BH, BD, BB, BZ, BJ, BM, BT, BY, BO, BW, BR, BN, BF, BI, KH, CM, CA, CV, EA, CL, CN, CY, CO, CG, CD, KR, CR, CI, DJ, EG, AE, EC, ER, US, ET, GA, GM, GE, GH, GI, GD, GL, GP, GU, GT, GG, GN, GQ, GW, GY, GF, HT, HN, HK, CX, NF, KY, IC, CC, CK, FO, FJ, MP, MH, SB, TC, VI, VG, IN, ID, IQ, IS, IL, JM, JP, JE, JO, KZ, KE, KG, KI, KW, DM, LA, LS, LB, LR, LY, MO, MK, MG, MY, MW, MV, ML, MT, MA, MQ, MU, MR, YT, EA, MX, FM, MD, MN, ME, MS, MZ, NA, NR, NP, NI, NE, NG, NC, NZ, OM, UG, UZ, PK, PW, PA, PG, PY, PE, PH, PF, PR, QA, CF, DO, RE, RU, RW, BL, MF, PM, VC, KN, LC, SV, WS, AS, SM, ST, SN, SL, SG, LK, SR, SZ, TW, TZ, TD, PS, TH, TL, TG, TO, TT, TN, TR, TV, UY, VU, VA, VN, ZM, ZW
Direct contract shipping methods
If you have a direct contract with DPD, you can easily integrate it with your Sendcloud account. Our DPD Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.
Direct contract shipping methods
| Shipping method | Shipping method ID |
| DPD Classic Europe 0-30kg | 3541 |
| DPD Classic Europe 0-30kg - incoterm DAP | 3543 |
| DPD Classic Europe 0-30kg - incoterm DDP | 3542 |
| DPD Classic Intercontinental 0-30kg | 3544 |
| DPD Classic Intercontinental 0-30kg - incoterm DDP | 7877 |
| DPD Classic 0-30kg | 3538 |
| DPD Predict 0-30kg | 3535 |
| DPD Predict 0-30kg - incoterm DAP | 3537 |
| DPD Predict 0-30kg - incoterm DDP | 3536 |
| DPD Predict Retour 0-30kg | 4213 |
| DPD Relais 0-20kg | 3539 |
| DPD Relais Retour 0-20kg | 4212 |
| DPD Retour 0-20kg | 3540 |
Pickups
Recurring pickups
Pickups for outgoing shipments are mandatory. Keep in mind that it will take DPD France around 4-5 days to set up the collection for you once you request to ship with this carrier.
In case you want to cancel a collection request for a specific day, you can do so by 17.00 on the day before the collection date.
You can cancel a pickup via the pickup email that DPD has shared with you.
Incidental pickups are not available.
Claims
If you ship with Sendcloud's rates, Sendcloud will be the intermediary between you and DPD France. This means that in case of an incident with one of your parcels, we invite you to open a claim directly from the Support panel in your Sendcloud account.
Parcel delayed
No refund of shipping costs.
Delivered but not received
DPD France will reimburse up to 33 € (excl. taxes)/ kg within the limit of the value of the goods. The shipping costs will not be taken into account in this compensation. Every file will be studied individually.
Damaged
DPD France will reimburse up to 33 € (excl. taxes)/ kg within the limit of the value of the goods. The shipping costs will not be taken into account in this compensation. Every file will be studied individually.
Lost
DPD France will reimburse up to 33 € (excl. taxes)/ kg within the limit of the value of the goods. The shipping costs will not be taken into account in this compensation. Every file will be studied individually.
Unjust return
In case of unjustified return, the shipping costs will be refunded as a credit note.
Failure to comply to the agreed General Terms & Conditions of Sale of DPD France may result in you receiving a surcharge on your next invoice. When you ship with DPD, you automatically agree to these conditions.