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How to create multicollo shipments

Team Sendcloud
  • Updated

Purpose: If you have multiple packages or orders to be delivered to the same receiver address, this is a guide on how you can create a multicollo shipment to combine multiple boxes into one delivery. 

How to combine packages into a single delivery

Important if you ship with Sendcloud rates: All parcels within the multicollo shipment must be the same weight. We do not support different weights per parcel. This means that it is not possible to declare a parcel of 1 kg and another one of 5 kg, for example.
Also, with Sendcloud rates, the price of multicollo shipments will be calculated as follows: standard price for a single shipment times the amount of parcels.

To create a multicollo shipment, follow these steps:

  1. In your Sendcloud panel, go to the Incoming Order View and select the order.
  2. Increase the number of shipments to the desired amount. The order will now be handled as a multicollo shipment.
  3. On the 'Created Labels' view, you will see a "Multicollo" label so you can see which parcels are announced together. Click the eye icon to view the details and see the linked shipments.
  4. Each collo or box will be assigned it's own tracking number and receive individual tracking updates.
Shipments outside the EU not supported: We do not support multicollo shipments to non-EU countries. Moreover, not all carriers and shipping methods support multicollo shipments, even to EU countries. Check which carriers support multicollo shipments in the Carriers section.

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Insure multicollo shipments

To insure a multicollo shipment, add insurance per label, as opposed to per order. The insurance amount is to cover the value of the goods per label and not the total value of the order. E.g.: If you create 3 labels as part of a multicollo shipment, you have to add insurance to each of those labels (3 times).

Canceling multicollo shipments

If you cancel any single label in a multicollo shipment, all the shipments associated will be cancelled. If there is a single shipment you do not want to ship, then you must create a new multicollo shipment with a revised amount of parcels.

Multicollo returns

It’s also possible to create returns for multicollo shipments via the Return Portal. 

Based on the tracking number, the returns portal will prompt a user when multiple packages are associated with a tracking number, and then ask them how many boxes will be returned with a shipment. When two or more boxes are selected for return, the correct number of labels will be automatically generated. 

Carriers 

Multicollo shipments are available to create for the following carriers: 

Note: we do not currently support using multicollo in combination with Cash on Delivery shipping methods for Spain and Italy.

UPS

  • Multicollo is available for all UPS services
  • Not supported for shipments that require customs documents 
  • Multicollo is available for users with a direct contract with UPS & users on the Sendcloud UPS contract. 

DHL

  • Available for
    • Europlus
    • Europlus pallet
    • Europlus pallet international
  • Not supported for shipments that require customs documents 
  • Multicollo is available for users with a direct contract with DHL & users on the Sendcloud DHL contract. 

PostNL

  • Available for all services Brievenbuspakketje
  • Only possible for shipments within the Netherlands and Belgium
  • Not supported for shipments that require customs documents
  • Cancellation is not supported for individual colli - all labels must be cancelled and recreated 
  • Available for customers who have a direct contract with PostNL & customers who ship via Sendcloud with PostNL

DPD

  • Only possible for shipments from the Benelux and Germany 

DHL Express

  • All our active markets where we offer DHL Express
  • All DHL Express shipping methods that support multicollo
  • Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
  • Available for direct contract and customers who ship from Sendcloud

FedEx

  • All our active markets where we offer FedEx
  • All FedEx shipping methods that support multi-collo
  • Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
  • Available for customers who have a direct contract with FedEx

GLS

  • Direct contract required
  • Check with your GLS account manager for more information

Correos Express

  • Only possible for shipments within Spain
  • Available for customers who have a direct contract with Correos Express

MRW

  • Only available if you have a direct contract
  • Set label preferences directly in MRW (have parcels displayed as 1, 2, 3  or as 1/3, 2/3, 3/3, etc.) 
  • Parcel dimensions are mandatory. To automate this, use our Boxes feature.

Correos

  • Available for:
    • Correos Estandar Home Delivery
    • Correos Premium Home Delivery
  • Maximum of 10 parcels in one multicollo shipment
  • Available for domestic shipments and EU international destinations, applicable only for EU international shipments where no customs documentation is required

BRT:

  • You will be charged for each individual parcel within the consignment 

  • Direct contract required 
  • Check with your BRT account manager for more information
  • Maximum consignment weight: 50kg 

Parcelforce

  • Only available to customers who have a direct contract with Parcelforce integrated in Sendcloud. Contact your Parcelforce account manager for more information.

 

💡Tip: If you ship with your own direct contract rates, contact the carrier to find out how multicollo shipments are invoiced.

Note: when a multicollo shipment is created with one of the carriers mentioned above, all the tracking numbers will be sent in the same tracking email. 

 

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