Purpose: In this article, we explain the surcharges that InPost UK may apply if you do not follow their shipping requirements.
Please note: The carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.
InPost UK surcharges |
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Surcharge |
Description |
Cost |
| Fuel surcharge | Applicable to all shipments | Monthly change |
| Labelling Issue – Parcel Relabelling | A parcel is received with a non-compliant or poor-quality label, requiring relabelling before it can be processed. | £1.20 |
| Duplicate Labels | A parcel is identified in the network with a label that has already been used previously. | £10.20 |
| Manipulated Labels | A parcel label has been altered, containing incorrect data or an unauthorised modification to the label format. | £10.20 |
| Parcel Repackaging | A parcel is not packaged according to InPost’s requirements and needs to be repackaged before it can be processed. See packaging guidelines. | £10.20 |
| Oversized Parcels | A parcel is larger than InPost’s maximum allowed dimensions. | £10.20 |
| Prohibited K Restricted Items |
A parcel contains a prohibited or unpermitted restricted item, as outlined in the InPost Operations Manual. |
£10.20 |
| Replacement Consumables | InPost consumables are not returned at the next available collection or drop-off opportunity. | Plastic collar:£28.00 Wooden pallet: £8.00 |
| Pre-Advice Data Issue | The Pre Advice Data is late, corrupted, missing or inaccurate. | £1.20 |
| Pre-Advice Entry Without Shipment | Pre-advice data has been received, but the corresponding parcel does not enter the InPost network. | £1.20 |
| Incorrect Shipment Received | An entire shipment intended for another carrier is mistakenly injected into the InPost network. | £500.20 |
Collection surcharges |
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| Expired Parcel Change | If a parcel stays at an InPost Point beyond the maximum dwell time, your customer has 3 days to collect it. A reminder will be sent 24 hours before the deadline. If not collected, it will be returned to the seller. |
Returns Service Provided: Returns costs Not Provided: £4.20 |
| Labelling Issue (return to sender) | If a return parcel is missing a label or has a poor-quality label that can’t be replaced, InPost will return the parcel to the sender. |
Returns Service Provided: Returns costs Not Provided: £4.20 |
| Ad hoc collections | A collection is requested outside the agreed schedule with less than one week’s prior written notice. | Weekday: £500.20 Weekend: £750.20 |
| Out of Scope Delivery | A parcel has a delivery address outside InPost's serviceable territory and is returned to the sender. |
Returns Service Provided: Returns costs Not Provided: £4.20 |
| Entire Shipment | A dedicated van is required for the collection. | £750.20 |
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Incorrect Shipment Received Partial Shipment |
A partial incorrect shipment has been loaded or injected into InPost (e.g., parcels for another carrier). | £30.20 |
| Presentation of Parcels | Parcels are not presented as agreed (e.g., shipments are sent in boxes that require decanting). | £1.20 |