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How to create multicollo shipments

Kristie
  • Opdateret

Purpose: If you have multiple packages or orders to be delivered to the same receiver address, this is a guide on how you can create a multicollo shipment to combine multiple boxes into one delivery. 

How to combine packages into a single delivery

💡Tip: Using your own carrier contract? Contact the carrier for multicollo invoicing details.

To create a multicollo shipment, follow these steps:

  1. In your Sendcloud panel, go to Shipping > Orders > Incoming Order View and select the order.
  2. When creating a multicollo shipment, you can choose between:
    • Basic parcel information – All parcels have the same weight and dimensions.
    • Detailed parcel information – Each parcel can have different weights and dimensions.
  3. Increase the number of shipments to the desired amount. The order will now be handled as a multicollo shipment
  4. On the 'Created Labels' view, you will see a "Multicollo" label so you can see which parcels are announced together. Click the eye icon to view the details and see the linked shipments.
  5. Each collo or box will be assigned it's own tracking number and receive individual tracking updates.
⚠️ Important if you ship with Sendcloud rates
Basic parcel information: All parcels in a multicollo shipment must have the same weight, you cannot mix different weights (e.g., 1 kg and 5 kg in the same shipment). The total shipping cost is calculated as: (Price for one parcel) × (Total number of parcels).
Detailed parcel information: Parcels in a multicollo shipment can have different weights. The shipping cost is calculated based on the individual price of each parcel.

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Insure multicollo shipments

To insure a multicollo shipment, add insurance per label, as opposed to per order. The insurance amount is to cover the value of the goods per label and not the total value of the order. E.g.: If you create 3 labels as part of a multicollo shipment, you have to add insurance to each of those labels (3 times).

Cancel multicollo shipments

If you cancel any single label in a multicollo shipment, all the shipments associated will be cancelled. If there is a single shipment you do not want to ship, then you must create a new multicollo shipment with a revised amount of parcels.

International multicollo shipments

When shipping internationally, if customs documents are required, they should only be attached to one parcel in the shipment.

Attaching customs documents to multiple parcels within the same multicollo shipment can result in duplicate charges for taxes and duties imposed by customs authorities. To avoid unnecessary costs or clearance delays, ensure that:

  • Customs documents are placed on only one parcel within the shipment.
  • The information on the customs documents accurately reflects the contents of the entire shipment.
  • The parcel carrying the customs documents is easily accessible for customs inspection.

Note: If your carrier only supports Basic Parcel Information, using multicollo shipments for destinations outside the EU may lead to duplicate customs charges for duties and taxes.

To avoid this, we recommend creating separate shipments instead of a multicollo shipment. This ensures that customs charges are applied only once per parcel, based on its individual contents.

If the carrier supports Paperless Trade, customs documents will be sent electronically, and no printed documents will be needed. Check here if your carrier supports Paperless Trade.

Multicollo Shipment Billing

When creating a multicollo shipment, each package is considered as a separate shipment for billing purposes, even if all packages are going to the same address.

What does this mean in practice?

  • Each label is billed individually, based on the weight and size of the single package.
  • The total weight of the shipment is not considered: the rate is calculated separately for each package.
  • Creating a multicollo is an operational tool, and does not imply unified pricing.

Practical Example

Send 2 parcels of 0.5 kg each with Poste Delivery Business:

  • Price range: 0–2 kg → €5.79 per package
  • Total shipment: €5.79 × 2 = €11.58
  • No single rate will be applied to the total 1 kg

If you use Sendcloud rates

  • It is possible to create multicollo shipments with Sendcloud rates.
  • However, there is no dedicated pricing logic for multicollo: each package is treated as an independent shipment.
  • From a billing perspective, it is equivalent to creating multiple separate labels for the same destination.
  • So, even if parcels are delivered together, costs are summed up label by label.
Important: Currently, some interfaces (like the incoming order screen) show the same amount duplicated for each package, but actual billing will be based on the real weight of each package.
Additionally, some carriers (such as Correos, BRT, FedEx and Poste Italiane) determine the applicable pricing tier based on the total combined weight of the shipment, while still charging each parcel individually. 
For example, if two 2 kg parcels are shipped together, the carrier may calculate the rate using the combined 4 kg shipment, while the total cost is still distributed across the individual labels. If a weight adjustment is applied by the carrier, the price correction may be applied to a single parcel within the shipment.

Multicollo returns

It’s also possible to create returns for multicollo shipments via the Return Portal. 

Based on the tracking number, the returns portal will prompt a user when multiple packages are associated with a tracking number, and then ask them how many boxes will be returned with a shipment. When two or more boxes are selected for return, the correct number of labels will be automatically generated. 

Carriers that support basic parcel information

Multicollo shipments are available to create for the following carriers: 

UPS

  • Multicollo is only available with a direct contract.

DHL

  • Available for
    • Europlus
    • Europlus pallet
    • Europlus pallet international
  • Multicollo is available for users with a direct contract with DHL & users on the Sendcloud DHL contract. 

PostNL

  • Available for all services Brievenbuspakketje
  • Only possible for shipments within the Netherlands and Belgium
  • Not supported for shipments that require customs documents
  • Cancellation is not supported for individual colli - all labels must be cancelled and recreated 
  • Available for customers who have a direct contract with PostNL & customers who ship via Sendcloud with PostNL

DPD

  • Multicollo shipments are supported only for DPD contracts in the Benelux (Netherlands, Belgium, Luxembourg) and Germany, as long as you are using the standard DPD API.

    Important: Not supported for DPD CloudService Germany: This is a separate, older API offered by DPD Germany which is no longer actively developed and does not support multicollo shipments.

    During contract setup, users must explicitly choose which DPD API they connect to (e.g., DPD Germany or DPD CloudService Germany). If you need multicollo functionality, ensure your integration is set up with DPD Germany, DPD Belgium, or DPD Netherlands — not CloudService.

DHL Express

  • All our active markets where we offer DHL Express
  • All DHL Express shipping methods that support multicollo
  • Available for domestic shipments and international destinations
  • Available for direct contract and customers who ship from Sendcloud

DHL Parcel Iberia

  • Only in Spain
  • Direct contract required
  • Only available for B2B shipping methods (Plus)

FedEx

  • All our active markets where we offer FedEx
  • All FedEx shipping methods that support multi-collo
  • Available for domestic shipments and international destinations
  • Available for customers who have a direct contract with FedEx

GLS

  • Direct contract required
  • Check with your GLS account manager for more information

Correos Express

  • Only possible for shipments within Spain
  • Available for customers who have a direct contract with Correos Express

MRW

  • Only available if you have a direct contract
  • Set label preferences directly in MRW (have parcels displayed as 1, 2, 3  or as 1/3, 2/3, 3/3, etc.) 
  • Parcel dimensions are mandatory. To automate this, use our Boxes feature.

Correos

  • Available for:
    • Correos Estandar Home Delivery
    • Correos Premium Home Delivery
  • Maximum of 10 parcels in one multicollo shipment
  • Available for domestic shipments and EU international destinations, applicable only for EU international shipments where no customs documentation is required

BRT

  • You will be charged for each individual parcel within the consignment 

  • Maximum consignment weight: 50kg 

Parcelforce

  • Only available to customers who have a direct contract with Parcelforce integrated in Sendcloud.
  • Contact your Parcelforce account manager for more information.

Poste Italiane

  • Available for Poste Delivery Business

  • A charge will be applied for each parcel within the shipment.

  • The following services do not support multi-parcel shipments:

    • Poste Delivery International Plus

    • Poste Delivery International Standard

Geodis

  • Only available to customers who have a direct contract with Geodis integrated in Sendcloud.
  • Contact your Geodis account manager for more information.
Note: when a multicollo shipment is created with one of the carriers mentioned above, all the tracking numbers will be sent in the same tracking email. 

Carriers that support detailed parcel information

For multicollo shipments we support the following carriers with more coming soon:

  • DPD
  • DHL
  • PostNL
  • UPS
  • DHL Express
  • FedEx
  • GLS NL
  • Royal Mail
  • DPD GB
  • bpost (direct contract only)
  • CTT Express
  • Poste Italiane