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How do I change the delivery address of my shipment?

Joan
  • Opdateret

How to Request an Address Change with the Carrier

Short answer: create a support ticket in the 'Submit a request for a parcel' category and choose 'Address change'.

Note: These steps apply after the parcel has been shipped. If it hasn’t been shipped yet, you can simply cancel the label and create a new one.

Description: The fastest way to process an address change is by creating a ticket. You can do this in your Sendcloud panel by going to Support > + New ticket > Submit a request for a parcel > Address change. Whenever we receive an update from the carrier, we will inform you via your ticket. We suggest you also check the tracking to see if the shipment is still going according to plan.

While we will do our best to help you, please keep in mind that we cannot guarantee that your request will be approved by the carrier, especially if the parcel is already out for delivery. 

Related articles:

→ How do I create a support ticket?

→ How do I cancel my shipment?

How to Request an Address Change with the Carrier