Cash on delivery

Purpose: We support cash on delivery as a payment method for domestic shipments within Spain, Italy and France; shipments between Spain, Italy and France; and shipments from Spain, Italy or France to Portugal. This feature is only available if you have a direct carrier contract enabled with a carrier that supports this feature.

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What is cash on delivery?

Cash on delivery is a payment method typically used in Southern European countries where the end customer will pay the full order amount upon delivery of the goods. We have enabled this as an option in the Sendcloud platform for domestic shipments within Spain, Italy and France; shipments between Spain, Italy and France; and shipments from Spain, Italy or France to Portugal.

When payment is collected from the customer by the delivery driver, this amount will be transferred to the bank account associated with your direct carrier contract. For this reason, cash on delivery is only available if you have a direct contract with a shipping carrier who supports cash on delivery as a delivery method, and if you have connected your contract with your Sendcloud account. 

Only users on our Lite subscription plan and above can enable a direct carrier contract. Click here for more information. 

Enable the cash on delivery feature in the edit order view 

Step 1: Offer cash on delivery as a payment method at checkout

In your webshop integration, enable Cash on delivery as a payment method in your checkout page. How you will enable this feature depends on your type of webshop integration.

Make sure that you correctly name the payment method using one of the accepted terms below, as this will enable the Sendcloud platform to automatically recognise the type of payment selected. Additional strings which incorporate these terms will also be recognised. For example, if you name your shipping method "Contra reembolso +2€" at checkout, it will still be accepted. 

The following terms are accepted:

EN: 

Cash on delivery
Pay on delivery

ES:

Contra reembolso
Contrareembolso

IT:

Contrassegno
Paga alla consegna
Pagamento alla consegna
Pagamento in contanti alla consegna
Pagamento con assegno
Pagamento in contrassegno

FR:

Onder rembours
Paiement à la livraison

DE:

Barzahlung bei lieferung

PT:

Dinheiro na entrega

Your online buyer can then select Cash on delivery as a payment method at the checkout page.

Step 2: Orders are marked as cash on delivery in the Sendcloud platform 

Once the order is processed, it will be retrieved and appear in Shipping > Orders > Incoming Order Overview in the Sendcloud platform. Click the pen icon to edit the order. 

Provided the payment method name is correctly set up, the order will automatically be marked for Cash on delivery and will appear as shown below. The Cash on delivery checkbox is only visible for imported orders.

Step 3: Changing shipping method or total order value 

For cash on delivery orders, you can adjust the total order value. This is the amount your customer will pay upon delivery.

Please note that only shipping methods which support cash on delivery will be available. This ensures that the selected carrier can process the payment upon delivery.

If you change to a shipping method that does not support cash on delivery, this option will no longer be applied to the shipment.

Step 4: Create your label 

Once the label is created, Sendcloud sends all of the relevant data, such as the total order amount and the payment method, to the carrier. 

The parcel will be delivered as usual and the payment will be taken by the carrier. If payment is not completed at the point of delivery, the parcel will not be delivered. The terms and conditions for cash on delivery are dependent on the specific shipping carrier. For more information we encourage you to clarify with your carrier sales executive or account manager. 

Please note that Sendcloud is not responsible for the transaction of payments, and we will not trigger multiple delivery attempts if payment is not received. 

Enable cash on delivery for manual shipments

When creating a manual shipment, there is no longer a separate Cash on delivery checkbox available.

To use cash on delivery, simply:

• Select a shipping method that supports cash on delivery
• Enter the Total order value

If the selected shipping method supports cash on delivery, the shipment will automatically be processed as a cash on delivery shipment.

If you need help creating a manual shipment please check our article on 'How to manually create a new shipment'.

FAQ