Purpose: At Sendcloud you will receive a bi-weekly invoice for the shipping labels that you have created. We explain how you can spot these on your invoice below. You can read more about how you're invoiced and how to set up your payment method here.
How am I charged for parcels that can't be delivered?
Sometimes it can occur that a parcel that you've shipped returns to you. If a parcel cannot be delivered, was refused by the customer or had an additional delivery attempt, you may be charged for these extra costs incurred.
Similarly, if a parcel which is still in transport receives new instruction or a change to the address, the carrier may also charge an extra fee for this service. This is because the shipment will then need extra handling as it must be reprocessed and redelivered.
If any of the above situations occur, and the carrier charges an extra fee, it will be clearly specified on your invoice.
You can view and download your invoices in the Sendcloud platform by navigating to Account > Billing.