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SEUR own contract activation

Raquel
  • Updated

Purpose: Learn how to connect your own SEUR carrier contract with your Sendcloud account in three easy steps. 

The Sendcloud subscription plans have been updated. If the subscriptions shown in the banner above don’t match your current subscription plan and you’d like to know more, please click here.

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and Premium.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or visit our website.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers > My contracts and click Add your own contract. Find SEUR in the list and click Add contract. Here you can add the credentials needed to validate the connection to the carrier.

Step 3: Enter your SEUR contract information

In order to activate your SEUR contract, fill in the following fields and do not forget to click Add this contract:

  • Contract name: This field is optional. You can give a name to the contract in Sendcloud, for example "My SEUR contract".
  • Client ID
  • Secret 
  • Business unit: Only the last two digits of the account number.
  • Username
  • Password
  • Account number: 4 or 5 digit number without hyphen. Example: 12345.
  • ID number (contract) --> Spanish Tax Identification Number (NIF).
Important: In order to obtain the above-mentioned credentials, please contact SEUR at staci@seur.net and include your Account manager at SEUR in copy of the email. You can also call +34 91 322 83 80. Make sure you request your ATLAS credentials for the Sendcloud integration.

Tracking

To activate tracking via Sendcloud, contact SEUR directly to ask them to enable SFTP tracking with Sendcloud and request your tracking credentials. The credentials have to be correct and up to date in order for Sendcloud to provide the accurate tracking. If the tracking statuses of your parcels aren't being updated, please contact SEUR so that their IT team can solve the issue.

Shipping address

The address listed on your SEUR contract as your sender address will be the one that appears on your shipping labels, and NOT your default sender address as stored in Sendcloud. To make any changes to your sender address, please contact your SEUR account manager directly.

Please note: when you change the identifiers and/or access codes to your SEUR space, it's also necessary to change them in your Sendcloud account in order to maintain the connection between your carrier contract and your Sendcloud platform. 

List of postal codes

SEUR uses its own postal address validation system. To make sure you enter the correct delivery address, as accepted by SEUR, when creating the label, download the list of all postal codes in which SEUR operates.

Done! If you have followed the steps described above, your SEUR contract should now be successfully linked to your Sendcloud platform and you can begin shipping at your own SEUR rates. When you create a label with a SEUR shipping method, the label price will now show as 0.00 EUR in your account.