Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and Premium.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or visit our website here.
Step 2: Register your Royal Mail account and obtain credentials
It's necessary to have a Royal Mail Online Business Account before you can obtain the required information needed to authorize the connection.
- You can get an account by contacting Royal Mail or by clicking here.
Important: If you have not logged into your Royal Mail OBA account for a while, your account will become inactive and the carrier will not accept your request to activate a contract. Therefore, make sure you log into your OBA environment before requesting to activate Royal Mail. This will help our Support team to process your request as soon as possible.
- Once you have your account set up, please fill in this form:
Royal Mail & Sendcloud Registration Form
- You can find all the information required to fill in this form in your Royal Mail account details
- Once you've filled in the registration form, click
Once you've submitted the registration form, a Sendcloud Customer Support Consultant will connect your contract with your Sendcloud account on your behalf. You'll receive an email from our Support team confirming when this process is complete.
Done! If you have followed the steps described above, your Royal Mail contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Royal Mail rates. When you create a label with a SEUR shipping method, the label price will now show as 0.00 EUR in your account.