Royal Mail contract activation

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and Premium.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or visit our website here.

Step 2: Register Your Royal Mail Account and Provide Credentials

To authorize the connection, you’ll need an active Royal Mail Online Business Account (OBA).

You can register for an account by contacting Royal Mail directly or by clicking here.

Important: If you haven’t logged into your OBA account recently, it may become inactive, and Royal Mail may decline your request to activate a contract. Be sure to log into your OBA account before requesting contract activation. This helps our Support team process your request quickly.

Please follow the steps on this page to contact Customer Support: How do I create a support ticket, and provide the following:

1. Royal Mail Account Number
   If you need help locating this, please refer to Royal Mail: Business Contact Us.
2. Posting Number
   (This number begins with a '9').
3. OBA Email Address
   The email linked to your Online Business Account, which may be different from your primary Sendcloud email.
4. Royal Mail Collection Address
   Provide the full collection address registered with Royal Mail.
5. Royal Mail Contact Details
   Include a phone number, email, and primary contact person associated with your Royal Mail account, if different from the contact details on your Sendcloud account.

Note: When sending the request, ensure it matches the email associated with your original OBA sign-up. This may differ from emails used for other Royal Mail services, such as Click & Drop.

Next steps

Once you've submitted the request, a Sendcloud Customer Support Consultant will connect your contract with your Sendcloud account on your behalf. You'll receive an email confirming when this process is complete.

Additional information

Royal Mail does not support the HUF (Hungarian Forint) currency for label creation within Sendcloud. To avoid postal errors when shipping to Hungary, you can either:

• Use GBP: Convert the value to GBP in Sendcloud to generate the label successfully.
• Create labels via Royal Mail's portal: If possible, create the label directly through Royal Mail’s platform, which may support HUF.

Direct contract shipping methods

Here you can find a list of all the Royal Mail shipping methods supported by Sendcloud. 

Done! If you have followed the steps described above, your Royal Mail contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Royal Mail rates. When you create a label with a SEUR shipping method, the label price will now show as 0.00 EUR in your account.