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Hermes Germany contract activation

Joan
  • Updated

Purpose: Learn how to connect your own Hermes Germany carrier contract with your Sendcloud account in three easy steps. 

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find Hermes Germany from the list. Click Add contract. Here you can add the credentials needed to validate the connection to Hermes Germany. 

Step 3: Enter your Hermes Germany contract details

First, make sure to log in to Hermes by using the Login with Hermes button.

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Digital Sales customers of Hermes (< 75.000 shipments per year): Login with your own Hermes Premium credentials
Regional Sales customers of Hermes (>75.000 shipments per year): Login with the credentials that Hermes provided you with during the Hermes Germany integration project

After you log in, you'll be redirected to Sendcloud. There should be two new fields. The Refresh token is already pre-filled. (Optional: add a contract name.) Click on the Save changes button to connect your own Hermes Germany contract.

Important: The authorization code issued by Hermes is valid for only 5 minutes. To successfully link your Hermes contract with Sendcloud, please ensure that you enter and save the authorization code in the contract details within this time frame. If the code is not saved within 5 minutes, it will expire, requiring you to generate a new one. We recommend promptly saving the code upon receipt to avoid any disruptions.

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Done! Once you've followed the steps above, your Hermes Germany contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Hermes Germany rates. When you create a label with a Hermes Germany shipping method, the label price will now show as 0.00 EUR in your account.