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Linnworks integration

Louise Thomasson
  • Updated

linnworks_logo.png

Topic: Learn how to connect your Linnworks e-commerce platform to Sendcloud in a matter of minutes. 

Important: To retrieve the authorization token, please use the Authorization Link. Simply sign in with your Linnworks credentials on the page to retrieve the token.

How to Connect Your Linnworks E-commerce Platform to Sendcloud

Step 1: Install the Sendcloud App in Linnworks

To begin the integration process, you must first install the Sendcloud app from the Linnworks Apps menu.

  1. Navigate to the Apps menu in your Linnworks account.
  2. Search for Sendcloud and select the app.
  3. Install the latest version of the Sendcloud app.
  4. During the final step of installation, a token will be generated.
  5. Important: Save this token! You will need it to create the shipping integration with Sendcloud, and it will only be shown once.
  6. If you forget to save the token or lose it, please contact our support team for assistance.

LEN!1.png (2146×1126)

Step 2: Integrating Sendcloud with Linnworks

  1. In your Linnworks environment, locate Integrations in the main menu and click + Add integration
    linnworks_1.jpg
  2. Search for Sendcloud and click Integrate
  3. Add your Linnworks Account ID into the account name field for the integration you want to connect with Sendcloud:

    Screenshot_2022-06-07_at_14.27.05.png
  4. Click the link which appears in the integration window, which will redirect you to your Sendcloud account.
  5. Login to authenticate the connection with Sendcloud.
  6. Return to the Linnworks installation wizard and enter your Sendcloud address ID. This is the ID for the sender address saved in your Sendcloud account which you want to associate with parcels shipped via this integration.
    LEN!2.png (1202×906)

How to Find Your Sender Address ID

  1. How to find your sender address ID
    You can have multiple sender addresses stored in your Sendcloud account, and associate different addresses to different Linnworks account IDs. To find the ID for one of your sender addresses, login to your Sendcloud account and navigate to Settings > Addresses > Sender addresses. Click the stylus icon pencil_icon.pngnext to the sender address you want to associate with this integration. The last six digits which are displayed in the URL is your sender address ID:

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  2. Enter this into the relevant field in the Linnworks integration wizard. 

Step 3: Configure Shipping Method Preferences

Now, decide whether you want to use Sendcloud shipping rules or Linnworks shipping rules:

  1. You need to indicate whether you want to use shipping methods via Sendcloud or via Linnworks: 
    shipping_rules.png
    select.PNG Use Sendcloud shipping rules - applies Sendcloud shipping rules to your orders.
    deselect.PNG Don't use Sendcloud shipping rules - if you choose not to use Sendcloud shipping rules, then you will need to create shipping rules in Linnworks (under the Services tab in Integration settings) or manually select a shipping method for all of your orders.
  2. Click Next to finalize the wizard:

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    Step 4: Set Up International Shipping Details (Optional)

    For international shipments, you can map the property names for customs documentation (e.g., HS codes, country of origin, shipment type such as gift or commercial goods) as they appear in Linnworks. This can be done directly in the integration settings within Linnworks.

    Step 5: Add Returns-Only Integration Option

    You can enable or disable the Returns-Only Integration option based on your preferences. This toggle gives you flexibility in how you manage returns for orders processed through Sendcloud.

    • If toggled ON:
      You can process returns and fully utilize the Sendcloud returns portal for any orders, including those that were not shipped through Sendcloud. This option is useful if you want to manage returns for external shipments outside of Sendcloud while still benefiting from the seamless return process.

    • If toggled OFF:
      You can manage both outbound shipments and returns. However, you will only have access to the Sendcloud returns portal for orders that were originally shipped via the Sendcloud integration. This option is best for businesses that primarily use Sendcloud for shipping but also handle returns for other non-Sendcloud shipments separately.

    Step 6: Finalize Integration and Test

    Make sure the integration is complete and test by processing a few orders. If you encounter any issues or have any questions, feel free to reach out to our support team.

    Tip: For international shipments, you can decide how to map the property names for customs documentation information (HS codes, Country of Origin and type of shipment (Gift, Commercial Goods, Return, etc.) against the property names as they appear in Linnworks. This can be done directly in the integration settings in Linnworks: 

    property-mapping.jpg

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