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Linnworks integration

Louise Thomasson
  • Updated

Topic: Learn how to connect your Linnworks e-commerce platform to Sendcloud, configure shipping methods, create shipping labels, and migrate from the legacy Linnworks integration to the new version (V2).

Updating your Linnworks integration? If you've received an email from Sendcloud about updating your Linnworks integration, you'll need to install and configure the new version (V2). You don't need to remove your existing integration first. Both versions can run alongside each other during the migration. Once you've successfully configured and tested V2, you can remove the old integration. 
Follow the steps below to install the new Linnworks integration.

Important: Activating shipping methods in your Sendcloud account does not automatically make them available in Linnworks. Each time you activate a new shipping method in Sendcloud, you must manually add it to your Linnworks Sendcloud integration.

See Step 3 for instructions.

How to connect Linnworks to Sendcloud

Step 1: Install the Sendcloud app in Linnworks

To begin the integration process, install the new Sendcloud app from the Linnworks Apps menu.

  1. Log in to your Linnworks account.
  2. Navigate to the Apps menu.
  3. Search for Sendcloud Shipping V2 and select the app.
  4. Install the latest version of the Sendcloud app.

Step 2: Connect Sendcloud with Linnworks

Once you've installed the app, connect your Linnworks account to Sendcloud.

  1. In your Linnworks account, navigate to Integrations in the main menu.
  2. Click + Add integration.
  3. Search for Sendcloud and click Integrate.
  4. Enter your Linnworks Account ID in the account name field for the integration you want to connect to Sendcloud.

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  1. Click Connect in the integration window. This will open your Sendcloud account.
  2. Log in to Sendcloud to authenticate the connection.
  3. Return to the Linnworks installation wizard and click Next.
  4. Select the Brand and Sender Address you want to associate with parcels shipped through this integration.

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  1. Enable Create Return Label if you want to generate return labels together with outgoing shipping labels.
  2. Choose which Linnworks order field should be used as the Order Number in Sendcloud.
Tip: If you enable Create Return Label, a return label will be generated together with the outgoing shipping label when you process a shipment.

Step 3: Add Sendcloud shipping methods in Linnworks

After connecting your accounts, you need to add the Sendcloud shipping methods you want to use in Linnworks.

Important: Shipping methods activated in Sendcloud are not automatically added to Linnworks. You must manually add each shipping method to your Linnworks Sendcloud integration before you can use it to process orders.

To add a shipping method:

  1. In Linnworks, navigate to Shipping > Shipping integrations.
  2. Locate your Sendcloud integration and click Services.
  3. Click Add to create a new shipping service.
  4. Select the Sendcloud shipping method you want to add.
  5. Save your changes.

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Please note: Repeat these steps whenever you activate a new shipping method in your Sendcloud account. Otherwise, the newly activated method will not be available for your Linnworks orders.

Step 4: Map extended properties to Sendcloud fields

You can map Linnworks item and order properties to the corresponding Sendcloud fields to transfer additional information when processing shipments.

Configure the mapping of the relevant Item Properties and Order Properties in your integration settings.

You can also configure the Sendcloud Brand ID field.

Tip: If you use multiple brands in Sendcloud, mapping the Sendcloud Brand ID field allows you to override the default brand for individual orders. This means you can use a single Linnworks integration for multiple brands instead of creating a separate integration for each brand.

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Step 5: Finalize the integration and test

Once you've completed the configuration, test the integration to make sure everything works as expected.

  1. Check that your Sendcloud account is successfully connected to Linnworks.
  2. Verify that you've added the shipping methods you want to use.
  3. Process a few test orders.
  4. Confirm that the shipping labels are generated correctly and that the relevant shipment information is transferred to Sendcloud.

If you encounter any issues or have questions, please contact our Support team.

How to create and manage shipping labels

Once your integration is configured, you can create shipping labels for your Linnworks orders using Sendcloud shipping services.

Step 1: Select a shipping service

Open the order you want to ship in Linnworks.

Select one of the shipping services provided by Sendcloud, or use the Shipping Rules option if you've configured shipping rules in your Sendcloud account.

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Tip: You can configure shipping rules in Sendcloud to automate the selection of shipping methods based on your configured conditions.

Step 2: Print shipping labels

Print a shipping label for each package in your order.

The way shipments are created in Sendcloud depends on whether the selected shipping service supports multicollo (multi-parcel shipments):

  • Shipping services supporting multicollo: A single shipment containing multiple parcels will be created in Sendcloud.
  • Shipping services not supporting multicollo: A separate shipment will be created in Sendcloud for each package.
Return labels: If you enabled Create Return Label in your integration settings, a return label will be generated together with the outgoing shipping labels.

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Step 3: Cancel a shipping label

If you need to cancel a shipping label:

  1. In Linnworks, navigate to Shipping.
  2. Locate the shipment whose label you want to cancel.
  3. Click Cancel label.

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Please note: When you cancel an outgoing shipping label, the associated return label will also be cancelled.

Migrate from the legacy Linnworks integration to V2

The legacy Linnworks integration cannot be upgraded directly to V2. You'll need to install and configure the new integration separately.

Good to know: Both versions can run alongside each other during the migration, so you don't need to disconnect or remove your existing integration before setting up V2.

When can I remove the legacy integration?

Once you've installed and configured V2, we recommend testing it by processing a few orders and checking that shipping labels are generated correctly.

After confirming that everything works as expected, you can remove your legacy Linnworks integration.

Important: Do not remove your legacy integration until you've successfully configured and tested V2.
Tip: If you encounter any issues while testing V2, you can continue using the legacy integration during the migration while resolving the problem.

If you need assistance with the migration, please contact our Support team.