Purpose: This article explains the surcharges that may apply when shipping with Cainiao using Sendcloud rates.
Cainiao may apply additional charges when a shipment doesn't meet the standard shipping conditions or can't be delivered. These surcharges are charged in addition to the standard shipping rate.
All surcharges in this article are in euros (EUR).
Always enter the correct parcel weight, dimensions, and recipient details when creating a shipment. Incorrect or incomplete information may result in additional charges.
📐 Parcel dimensions
Additional charges may apply when a parcel exceeds Cainiao's standard dimensions.
Over limitation surcharge EUR 10.20
A fee of EUR 10.20 applies to parcels with a combined length, width, and height of 150 cm or more.
📮 Returns
Additional charges may apply when a parcel is returned.
Return shipping fee
Shipments that can't be delivered are returned to the sender. The return is charged at the same price as the outgoing shipment.
Return-delivery fee EUR 3.20
A fee of EUR 3.20 applies when Cainiao delivers a parcel back from the location where it was picked up.
Important notes
- Surcharges are applied in addition to the standard shipping rate.
- Several surcharges may apply to the same shipment when several conditions are met.
- Always provide accurate parcel weight, dimensions, destination, and contact information.
- Cainiao may update surcharge amounts or conditions.