Evri Dropoff shipping conditions

This method offers the option to hand in your parcel at your local parcelshop and have it delivered at your customer's home address. Click here to find a parcelshop nearby. 

Print in store
For Evri dropoff ParcelShop to Address service, you have the flexibility to opt for the ”Print in Store” option. In cases where printing at home isn’t available, you can download a QR code, which can be presented at the parcel shop. Upon scanning, the label will be printed, ensuring smooth and hassle-free shipping without the need for a home printer.

This method offers home address delivery, whereby the parcel gets picked up from your sender's address. When you create a parcel with the Address to Address method (before 2 PM) Evri will automatically show up at your sender address the next day to pick-up the parcel.

Pick-ups

Pick-ups are automatically scheduled. See below for specifications:

• Next day pick-up when the label is created before 2 PM; otherwise the day after
• Pick-up range between 8 AM-8 PM
• Pick-up days are Monday - Saturday

Please check our "Pickup conditions in the UK "article for more information.

This method allows you to drop off your parcel at a nearby parcel shop or locker for delivery to your customer's home address via their mailbox. It's perfect for shipping smaller items such as books, board games, or stationery.

• Evri dropoff ParcelShop to Address QR Returns: The client does not need to print the return label at home. They can print it at a ParcelShop using a Print in ParcelShop device with a QR code.

• Evri dropoff Locker to Address Returns: The client needs to print the return label at home and take the parcel to one of the carrier’s 1500+ Locker locations.
• Evri dropoff Collection Return Standard Delivery: The client needs to print the return label at home. The courier will collect the parcel from their home.
• Evri dropoff ParcelShop to Address Returns: The client prints the return label at home and drops off the parcel at a ParcelShop.

• ParcelShop to ParcelShop
  • Next day
  • Two day
• Address to ParcelShop
  • Next day
  • Two day

• Each parcel is covered for up to £20.00 for loss only.
• There is no coverage for damage.
• Shipping costs are not included in this liability and will not be refunded.

• For parcels worth more than £20 or containing fragile items, we recommend adding Sendcloud Shipping Protection to cover both loss and damage.
• This applies to both business and Evri dropoff shipments.

• Evri does not provide any compensation for parcels damaged during transit.
• Damaged items may be returned to the sender or disposed of.
• To be protected against damage, use Sendcloud Insurance at the time of label creation.

• Claims for lost parcels must be submitted within 27 days of label creation.
• Claims submitted later may be rejected, and no refund will be possible.

• If tracking shows the parcel as delivered (final scan, GPS location, or photo), a claim may still be possible only if the customer completes a signed Denial of Receipt (DOR).
• Text DOR Process:
  • Evri automatically sends a Text DOR via SMS, RCS, or email when a claim is submitted.
  • If the message is read but the customer does not respond, the claim will be rejected.
  • If the customer confirms non-receipt, the standard claims process continues.
• Paper DOR Process:
  • A physically signed Paper DOR is required.
  • Typed or digital signatures are not accepted.
  • Refusal to sign may be considered a fraud indicator and the claim may be denied.

• Evri’s default insurance does not cover return shipments, including unjust returns.
• To ensure returns are protected, we recommend enabling XCover Insurance in your Sendcloud account.

Evri does not carry certain items to ensure the safety of customers, couriers, and the wider network.

The following items are strictly prohibited:

• Bladed articles (as defined in the Criminal Justice Act 1998)
• Corrosive substances (as defined in the Offensive Weapons Act 2019)
• Standalone lithium batteries (UN3090, UN3480)

Shipping any of the above items is not allowed under any circumstances.

For the full and always up-to-date prohibited items list, please click here.

Evri requires all clients to follow due diligence steps to ensure safe and compliant shipping:

• Review your product catalogue using the provided due diligence checklist
• Confirm that none of the prohibited or restricted categories are being shipped
• Contact Sendcloud Support if you are unsure about an item

Products that fall into prohibited or restricted categories must not be sent via Evri.

Evri only accepts lithium batteries when:

• They are contained in equipment, or
• Shipped with equipment

All accepted lithium battery shipments must meet SP188 provisions.

Evri may also request compliance evidence, such as:

• Drop-test certification
• Packaging standard operating procedures (SOPs)

Standalone lithium batteries (UN3090 and UN3480) are strictly prohibited.

Evri does not currently provide a doorstep delivery service that meets the requirements of the Offensive Weapons Act.
This means that offensive weapons cannot be shipped with Evri.

Sending these items may put the shipper in breach of both UK law and their Evri contract.

• Scottish Highlands: £2.43
• Shetland Islands: £2.43
• Northern Ireland: £2.43
• Channel Islands: £3.68

• £0.64 per label

• £1.70 per parcel

• £7.00 per parcel

• You will be charged the difference in commercial rate plus a flat surcharge of £1.28. 
  For example: You prepare a shipping label for a parcel weighing 1 kg. The actual weight of the parcel is 3 kg. You will be charged for the difference in commercial rate between a 1 kg and a 3 kg parcel, plus £1.28. 

• A charge will be applied based on the commercial rate for the actual parcel dimensions.

• £0.60 per parcel