Objective: View the shipping conditions for the Spanish postal carrier Ontime.
Ontime offers express and economy parcel delivery services within mainland Spain, the Canary Islands, the Balearic Islands, and Portugal, supporting both outbound and returns with tracked and reliable delivery.
Important Notes
- Ontime services are fully tracked and include proof of delivery with signature required.
- Basic coverage for loss or damage is included; for detailed conditions, refer to the claims section of the Help Center.
- Delivery days include Monday to Saturday, excluding national and regional holidays.
- Available for outbound and return shipments in mainland Spain, Canary Islands, Balearic Islands, and Portugal.
- A direct contract with Ontime is required to activate these services within your Sendcloud panel.
Outbound methods
Ontime XS 10
Next-day delivery before 10:00 AM in mainland Spain, Canary Islands, Balearic Islands, and Portugal.
Service characteristics:
- 3 delivery attempts.
- Monday to Saturday delivery.
- Home delivery with signature required.
- Tracked service with SMS/email notifications if enabled.
- Proof of delivery.
- Available for returns using the same service.
- Direct contract with Ontime required for activation.
Dimensions:
- Weight: 0.001 kg – 30 kg per parcel.
- Maximum combined dimensions (l + w + h): 300 cm.
Ontime XS Express
Next-day delivery before 12:00 PM in mainland Spain, Canary Islands, Balearic Islands, and Portugal.
Service characteristics:
- 3 delivery attempts.
- Monday to Saturday delivery.
- Home delivery with signature required.
- Tracked service with SMS/email notifications if enabled.
- Proof of delivery.
- Available for returns using the same service.
- Direct contract with Ontime required for activation.
Dimensions:
- Weight: 0.001 kg – 30 kg per parcel.
- Maximum combined dimensions (l + w + h): 300 cm.
Ontime XS
Standard next-day delivery in mainland Spain, Canary Islands, Balearic Islands, and Portugal.
Service characteristics:
- 3 delivery attempts.
- Monday to Saturday delivery.
- Home delivery with signature required.
- Tracked service with SMS/email notifications if enabled.
- Proof of delivery.
- Available for returns using the same service.
- Direct contract with Ontime required for activation.
Dimensions:
- Weight: 0.001 kg – 30 kg per parcel.
- Maximum combined dimensions (l + w + h): 300 cm.
Ontime XS Economy
2-day delivery in mainland Spain, Canary Islands, Balearic Islands, and Portugal.
Service characteristics:
- 3 delivery attempts.
- Monday to Saturday delivery.
- Home delivery with signature required.
- Tracked service with SMS/email notifications if enabled.
- Proof of delivery.
- Available for returns using the same service.
- Direct contract with Ontime required for activation.
Dimensions:
- Weight: 0.001 kg – 30 kg per parcel.
- Maximum combined dimensions (l + w + h): 300 cm.
Return Methods
Ontime XS Return
Next-day returns service within Spain, Portugal, and Canary Islands.
Service characteristics:
- 3 delivery attempts.
- Monday to Saturday collection and delivery.
- Home pick-up for returns.
- Tracked service with SMS/email notifications if enabled.
- Proof of delivery.
- Direct contract with Ontime required for activation.
Dimensions:
- Weight: 0.001 kg – 30 kg per parcel.
- Maximum combined dimensions (l + w + h): 300 cm.
Ontime XS Economy Return
2-day returns service within Spain, Portugal, and Canary Islands.
Service characteristics:
- 3 delivery attempts.
- Monday to Saturday collection and delivery.
- Home pick-up for returns.
- Tracked service with SMS/email notifications if enabled.
- Proof of delivery.
- Direct contract with Ontime required for activation.
Dimensions:
- Weight: 0.001 kg – 30 kg per parcel.
- Maximum combined dimensions (l + w + h): 300 cm.