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FedEx contract activation

Louise Thomasson
  • Updated

Purpose: Learn how to connect your FedEx carrier contract with your Sendcloud account using the new authentication flow

fedex.jpg

FedEx has migrated to a new REST API. New FedEx contracts must be connected using the updated setup described in this article. 

Step 1: Activate your Sendcloud subscription

To connect your own FedEx contract, you need an active Sendcloud subscription that supports carrier contracts: Lite, Growth, or Premium.

For more information about Sendcloud plans, visit our pricing page or contact our support team via your Sendcloud account

Step 2: Start adding your FedEx contract

Important: Once you start adding your FedEx contract, you have 30 minutes to complete the setup. If the session expires, you’ll need to restart the process.

Before you begin, make sure you have an active FedEx account. The information you enter in Sendcloud must exactly match the details registered with FedEx.

  1. In your Sendcloud panel, go to Shipping > Carriers > My contracts.
  2. Click Add contract and select FedEx.
  3. Read and accept the FedEx End User License Agreement.
Accepting the FedEx End User License Agreement

Step 3: Enter your FedEx contract details

Fill in the following fields using the same information as registered in your FedEx account. The details you enter must match your FedEx contract exactly to complete the setup successfully.

  • Contract name (optional): A custom name used to identify this contract throughout the platform
  • FedEx account number
  • Customer name: Name of the customer or company requesting authentication details
  • Address (street name and house number): Provide street address which is a combination of number, street name, etc.
  • ZIP code
  • City: Specify name of city or town.
  • Province or region (optional): Provide 2 letter state or province code. Max length is 2.
  • Country
Entering FedEx account details in Sendcloud

Step 4: Activate your FedEx contract

To complete the setup and activate your FedEx contract in Sendcloud, you must verify your contract using one of the following verification methods.

💡 Not all verification methods might be available for you. The options that you will see, are available for your account. If there are any issues with the contract verification, please consult with FedEx sales support to verify the correct details..

Email: Request a 6-digit verification code, which will be sent to the email address associated with your FedEx account number.

SMS: Request a 6-digit verification code, which will be sent via SMS to the phone number associated with your FedEx account number.

Invoice: Verify your account by entering the details of a FedEx invoice that is no more than 90 days old. 
You will be asked to provide:

  • Invoice number
  • Invoice date
  • Invoice currency
  • Invoice amount

Once the verification is successful, your FedEx contract will be added to Sendcloud and ready for use!