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Colis Privé contract activation

Raquel
  • Updated
LiteGrowthPremiumPro

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Purpose: Learn how to connect your own Colis Privé carrier contract with your Sendcloud account in a few easy steps.

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and Premium.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click  here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find Colis Privé from the list. Click Add contract. Here you can add the credentials needed to validate the connection to Colis Privé.

Proceed to Step 3 to find out which credentials you need and where to obtain them.

Step 3: Enter your credentials

Complete the form with the information below.

  • Contract name (optional): You may choose a name for your Colis Privé contract in Sendcloud, like "My Colis Privé contract", for example.
Important: Credentials are grouped per offer. If you fill in any field for a specific offer, you must provide all required credentials for that offer. Partial credentials will be rejected and must be removed.
Note: These credentials are provided by Colis Privé during the integration phase. If you don’t know your credentials, please contact your Colis Privé representative.
48H France Delivery Offer
  • Username
  • Password
  • Account ID
  • Shipper Customer Code
24H France Delivery Offer
  • Username
  • Password
  • Account ID
  • Shipper Customer Code
72H France Delivery Offer
  • Username
  • Password
  • Account ID
  • Shipper Customer Code
Relais & Locker Delivery Offer
  • Username
  • Password
  • Account ID
  • Shipper Customer Code
Belgium and Luxembourg Delivery Offer
  • Username
  • Password
  • Account ID
  • Shipper Customer Code
Reverse Delivery Offer
  • Username
  • Password
  • Account ID
  • Shipper Customer Code
  • Destination code
Small Pro Delivery Offer
  • Account ID
  • Secret Key
  • Account Number
Colis Privé Portal Credentials
  • Username
  • Password
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Note: If you change your credentials in your Colis Privé account, make sure you change them also in your Sendcloud panel in order to maintain the connection between your carrier contract and your Sendcloud space.

Step 4: Tracking

Once your contract is activated, you need to reach out to your Colis Privé account manager and let them know that you have activated your contract in the Sendcloud panel. Your account manager can then reach out to the Colis Privé IT department and inform them that you're shipping via Sendcloud. The IT department will have to enable the transmission of tracking updates via the SFTP server to Sendcloud. Once this is done, tracking updates should be available in the Sendcloud panel.

In case they change your Colis Privé account number or Account ID, your account manager will need to reach out to IT again, to reconfigure the tracking updates.

Done! Once you've followed the steps above, your Colis Privé contract should now be successfully linked to your Sendcloud platform, and you can begin shipping on your Colis Privé rates. When you create a label with a Colis Privé shipping method, the label price will now show as 0.00 EUR in your account.

If you encounter any difficulties, do not hesitate to contact us via the support menu in your Sendcloud panel.