Purpose: View the shipping methods and conditions offered by shipping carrier Trunkrs. This carrier is specialized in fast delivery to the Netherlands and Belgium.
Shipping with Trunkrs
It's no longer required to have a direct contract with Trunkrs before you can ship via your Sendcloud account. However, users who do not have a direct contract will be charged for labels based on a minimum of 100 labels per week. This fee will be applied even if you ship less than 100 labels during a weekly period.
Furthermore, it's mandatory to schedule a pickup with Trunkrs when shipping with any of the below shipping methods. The price of a scheduled pickup is €15.00 per day for the collection (€75.00 per week). Pickups must be arranged in advance by contacting us via the support section of your Sendcloud account. Please provide the following information:
- Amount of parcels per week
- Average volume (dimensions/weight)
- Pickup Addresss
- The type of products shipped
- The number of containers or pallets (in case of more than 100 shipments on a specific day)
Alternatively, you can request a quote and additional information over obtaining a direct carrier contract with Trunkrs here.
Trunkrs is a Dutch carrier service which has taken advantage of the trend initiated by the ever increasing surge in online shopping by offering same day and next day delivery options for affordable prices. The carrier operates within the Netherlands and to Flanders.
Trunkrs Same Day Delivery
Service presentation:
When you connect your Sendcloud panel with Trunkrs, Same Day delivery becomes a possibility. You can stay competitive and join the growing number of webshops offering Same Day as a delivery option for your customers and increase your conversion rate.
Shipping method features:
- Cut-off time for same-day parcel delivery is 10:00 AMS time*
- Same day delivery service to the Netherlands and Flanders
- Ordered in the morning, delivered in the evening
- Operates 5 days a week, Mon-Fri
- Delivery to service point not available
- Standard delivery time between 5:00pm and 10:00pm
Shipping conditions:
- Maximum weight: 10kg
- Maximum dimensions: 60x40x40
Pickup location:
- The Netherlands *(excluding Wadden islands)
Destinations:
- The Netherlands *(excluding Wadden islands)
- Flanders**
- Brussels**
**Minimum of 50 parcels per day if not shipping on direct carrier contract)
Surcharges
Overweight - 4.50 EUR per parcel
In the case that a parcel exceeds the maximum weight allocation of 10kg, Trunkrs will apply a surcharge of €4.50 per parcel.
Claim procedure
Uninsured shipments
Trunkrs shipments are not insured as a standard. If you do not insure these shipments with the help of our Sendcloud Insurance, no claim can be submitted based on purchase or sales value. In this case, you are only entitled to a kilo compensation* when a shipment is declared missing or damaged by Trunkrs.
To submit such a claim, we need the purchase and sales invoice including a content description. In addition, we need a proof of delivery. If a shipment has not been scanned by the carrier, the sender must be able to prove that the shipment has entered the carrier's network. This can be done by means of a pick-up report or a proof of issuance.
Please note: damage to a shipment must be reported to us within 7 days after delivery. If not, Trunkrs will unfortunately not handle the claim.
Do you want to insure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.
*(€3.40 per kilo for domestic shipments, €10.75 per kilo for international shipments)
Do you have questions about shipping with Trunkrs? You can visit the FAQ section on their website to see more information regarding their shipping criteria and flexible delivery times.