Purpose: It's required to set up payment via direct debit before you can start shipping with Sendcloud. This is a guide on how to change your direct debit payment to a different bank account after setting up the initial payment. First time setting up your direct debit? Click here to see how.
Step 1: Cancel your current direct debit
In your Sendcloud platform, navigate to Account > Billing and click on the Payment method tab. Click on "Terminate Direct Debit" to cancel the direct debit associated with your old account number.
Step 2. Find your oldest open invoice
Once you have terminated your direct debit, go immediately to the Invoicing tab and find the oldest open invoice in your account. You can identify unpaid invoices by the blue "Pay" button. Clicking this opens a pop-up where you can set up your bank account.
Step 3. Enter your new bank account details
Once directed to your payment provider's payment page, select your bank and pay the invoice using your new bank account. Once the payment is complete, all subsequent direct debits will be automatically collected from this new bank account, and your direct debit details will be updated.
Step 4. What if I don't have an open invoice to pay?
You can still change your bank account details. However, you will need to make a €1.00 authorisation payment to verify your new bank account.
If you do not have an unpaid invoice in your account and wish to change the bank account associated with your Sendcloud account immediately, first cancel your current direct debit as described in Step 1. Then return to the Payment method tab in Account > Billing.
Click the blue "Enable Direct Debit" button. You will be redirected to our payment provider, where you can enter your new bank account details and complete the €1.00 authorisation payment.
Once your payment has been successfully authorised, we will automatically refund the €1.00 to the same payment method you used. The refund can take anywhere from instantly up to 7 days, depending on your payment method. For iDEAL and credit card payments, the refund is usually processed within 1 day. For SEPA Direct Debit, the refund can take up to 7 days due to limitations of the SEPA network and payment processors.
Once the direct debit is enabled, you will receive a confirmation message.