This article is for troubleshooting common Sendcloud integration issues for Magento 2.
Receiving an error message when updating the Sendcloud integration from 1.0.15 to 1.1.1:
If you are receiving the following message, you will need to delete the old Sendcloud integration 1.0.15 and re-install the 1.1.1 version.
user is not authorised to Xresource.','parameters":f"resources": "Magento_Sales:: ship
Magento 2 Importer does not fetch orders:
Go to the admin page of your shop to create the shipments and create a shipment for each order you want to import, the orders will be fetched and appear on the Incoming orders page of the Sendcloud panel.
Magento 2 plugin does not forward the service point information to SendCloud:
This occurs when If you are running a plugin that interferes with the proper operation of the SendCloud plugin.
Still experiencing difficulties? Create a ticket and support will get back to you as soon as possible!