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Mondial Relay contract activation

Anaïs Cattelain
  • Updated

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Purpose: Learn how to connect your own Mondial Relay carrier contract with your Sendcloud account in three easy steps. 

To apply for a contract with Mondial Relay you can create a professional account here. 

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract 

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers. Find Mondial Relay in the list of carriers and press enable. Then go to the My contracts tab and find Mondial Relay from the list. Click Add contract. Here you can add the credentials needed to validate the connection to Mondial Relay. 

Step 3: Enter your Mondial Relay account details

Once your Mondial Relay professional account is open, you will receive a document via email entitled "Security Settings". In this document the following information is enclosed:’

  • Contract name (optional): You may choose a name for your Mondial Relay contract in Sendcloud, like "My Mondial Relay contract", for example.
  • Product ID:  Example: "FRSENDCL" (8 characters)
  • Private key:   Example: "aaBBaaaB" (8 characters)
  • Brand ID (optional)
  • Password
  • Login API

Complete the form with the information above and click Add this contract when you are done.

The fields can be obtained via the Mondial Relay portal or via your account manager at Mondial Relay

Important information for shipments to/from Germany and or Austria. If you are shipping to these countries, or support returns from these destinations you’ll need the DUAL Carrier API credentials as well as your standard Mondial Relay credentials.
Note: please check that your Mondial Relay account is sufficiently funded before connecting your contract to your Sendcloud account. Furthermore, if your contract allows you to make shipments from your company to Relay (and vice versa for returns) it is necessary to check the box "You are using a pick-up". Otherwise by default you will make shipments and returns from relay to relay.

Done! Once you've followed the steps above, your Mondial Relay contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Mondial Relay rates. When you create a label with a Mondial Relay shipping method, the label price will now show as 0.00 EUR in your account.