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Chronopost contract activation

Raquel
  • Updated

chronopost.jpg

Purpose: Learn how to connect your own Chronopost carrier contract with your Sendcloud account in three easy steps. 

Note: If you plan to make use of Chrono 2Shop Direct, 2Shop Retour, 2Shop Europe, 2Shop Europe Retour or Shop2Shop please check before hand with your Chronopost account manager that you have those methods included in your contract, and that you are activating the right contract name, otherwise you could incur additional surcharges from Chronopost. The additional costs are the difference in price between customers rates and the public rates if the wrong contract is activated.

Contact Chronopost to activate your own contract.

Step 1: Activate your Sendcloud subscription 

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Settings > Carriers. Find Chronopost in the list of carriers and press enable. Then go to the My contracts tab and find Chronopost from the list. click Add contract. Here you can add the credentials needed to validate the connection to Chronopost . Proceed to Step 3 to find out how to obtain this information. 

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Step 3: Enter your Chronopost contract and account details

Complete the form with the information below and click "Add this contract" when you are done.

  • Contract name (optional): you may choose a name for your Chronopost contract in Sendcloud, like "My Chronopost contract", for example.
  • Contract number
  • Password: this is the password that you use to access Chronotrace

How to activate a Chrono Shop2Shop contract (optional)

If you want to ship with Shop2Shop, you must enter your credentials (see below) in your Sendcloud panel, depending on your situation:

  • Your Chrono Shop2Shop contract is a sub-account of your Chronopost (Express) contract
  • Your Chrono Shop2Shop contract is a separate contract

Your Chrono Shop2Shop contract is a sub-account of your Chronopost (Express) contract

If your Shop2Shop contract is a sub-account of your Chronopost (Express) contract, enter your Chrono Shop2Shop credentials on the same page of your main Chronopost contract in your Sendcloud panel (go to Settings > Carriers > My contracts > Chronopost).

Enter your credentials in the Shop2Shop dedicated fields:

  • Shop2Shop contract number (optional)
  • Shop2Shop password (optional)
  • Sub-account number (optional)

Your Chrono Shop2Shop contract is a separate contract

If you have a Chrono Shop2Shop contract that is not linked to your Chronopost (Express) contract, you need to add a new Chronopost contract, whether or not you already have an activated Chronopost contract in your account. To do this, go to your Settings > Carriers > My contracts > Add your own contract > Search Chronopost > Click on Add contract.

Fill in your credentials in the first three available fields (not those dedicated to Shop2Shop):

  • Contract name (optional) : Feel free to choose a different name to make the difference between your two Chronopost contracts (e.g: Chrono Shop2Shop). 
  • Contrat number
  • Password

If you don't have the above information or are not sure where to find it, call 0825 801 801 and ask to speak with the Pôle de Gestion commerciale (PGC). Kindly ask them to provide you with your Chronotrace password. You may also ask your Account Executive at Chronopost. They will also be able to help you with this.

Note: The password is unique and cannot be modified.

Done! Once you've followed the steps above, your Chronopost contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your Chronopost rates. When you create a label with a Chronopost shipping method, the label price will now show as 0.00 EUR in your account.