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Chronopost contract activation

Raquel
  • Updated

Purpose: Learn how to connect your own Chronopost carrier contract with your Sendcloud account in three easy steps.

Note: If you plan to make use of Chrono 2Shop Direct, 2Shop Retour, 2Shop Europe, 2Shop Europe Retour or Shop2Shop, please check beforehand with your Chronopost account manager that these methods are included in your contract and that you are activating the correct contract. Otherwise, you could incur additional surcharges from Chronopost. The additional costs correspond to the difference between your contracted rates and the public rates if the wrong contract is activated.

Contact Chronopost to activate your own contract.

Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you can use your own carrier contract: Lite, Growth and Premium.

For more information about which plan is best for you and the needs of your business, you can contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract.

In your Sendcloud panel, navigate to Shipping > Carriers. Find Chronopost in the list of carriers and click Enable. Then, go to the My contracts tab, find Chronopost in the list and click Add contract.

Here you can add the credentials needed to validate the connection to Chronopost. Proceed to Step 3 to find out which information you need.

Add a Chronopost contract in Sendcloud

Step 3: Enter your Chronopost contract and account details

Complete the form with the information below and click Add this contract when you are done.

  • Contract name (optional): You can choose a name for your Chronopost contract in Sendcloud, such as "My Chronopost contract".
  • Contract number
  • Password: This is the password you use to access Chronotrace.

How to activate a Chrono Shop2Shop contract (optional)

If you want to ship with Shop2Shop, the credentials you need to enter depend on how your Shop2Shop contract is set up:

  • Your Chrono Shop2Shop contract is a sub-account of your Chronopost (Express) contract.
  • You only have Shop2Shop credentials or your Chrono Shop2Shop contract is a separate contract.

Your Chrono Shop2Shop contract is a sub-account of your Chronopost (Express) contract

If your Shop2Shop contract is a sub-account of your Chronopost (Express) contract, both your Chronopost (Express) and Shop2Shop credentials are required.

First, enter your Chronopost (Express) credentials in the main contract fields:

  • Contract name (optional)
  • Contract number
  • Password

Then, on the same contract page, enter your Shop2Shop credentials in the dedicated Shop2Shop fields:

  • Shop2Shop contract number (optional)
  • Shop2Shop password (optional)
  • Sub-account number (optional)

You only have Shop2Shop credentials, or your Chrono Shop2Shop contract is separate

If you only have Shop2Shop credentials, enter them in the main Chronopost (Express) contract fields rather than in the dedicated Shop2Shop fields.

If your Shop2Shop contract is separate from your Chronopost (Express) contract, add a new Chronopost contract, even if you already have an activated Chronopost contract in your account.

To do this, go to Shipping > Carriers > My contracts, find Chronopost and click Add contract.

Enter your Shop2Shop credentials in the main contract fields (not in the dedicated Shop2Shop fields):

  • Contract name (optional): Choose a different name to distinguish between your Chronopost contracts, for example, "Chrono Shop2Shop".
  • Contract number
  • Password

Separate Chrono Shop2Shop contract credentials in Sendcloud

If you don't have the above information or are not sure where to find it, call 0825 801 801 and ask to speak with the Pôle de Gestion commerciale (PGC). Ask them to provide you with your Chronotrace password. You can also contact your Chronopost Account Executive for assistance.

Note: The password is unique and cannot be modified.

Done! Once you've followed the steps above, your Chronopost contract should be successfully linked to your Sendcloud account and you can begin shipping using your Chronopost rates. When you create a label with a Chronopost shipping method, the label price will show as 0.00 EUR in your account.