Purpose: Learn how to connect your own Colissimo carrier contract with your Sendcloud account in three easy steps.
If you don't have a contract with Colissimo yet, we invite you to contact their customer service by phone at 3634 (from France) or fill in the contact form.
Pre-requisites for connecting your Colissimo contract
1. Password renewal
The first time you connect to the Colissimo Box platform, you must change your password. You will need this new unique password to connect your contract to your Sendcloud account.
2. Colissimo "Flexibility solution"/"solution Flexibilité"
To successfully connect your contract with Sendcloud you must first activate the Colissimo Flexibility solution. This option will allow for the connection between your Sendcloud account and the Colissimo Webservices. Please contact your account manager at Colissimo to activate this option in your account.
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers. Click on the My contracts tab. Click Add your own contract. Here you can add the credentials needed to validate the connection to Colissimo.
Step 3: Enter your Colissimo account details
Complete the form with the information below and click "Save" when you are done.
- Contract name (optional)
- Account number
Done! Once you've followed the steps above, your Colissimo contract should now be successfully linked to your Sendcloud platform and you can begin shipping with your own Colissimo rates. When you create a label with a Colissimo shipping method, the label price will now show as 0.00 EUR in your account.