Purpose: In this article, you can find the PostAT shipping conditions. These are the terms and conditions set by PostAT for sending parcels.
Important note about address change
If you ship from Austria to Germany, you can't change the delivery address because the carrier partner for this route doesn't allow it.
Post AT Shipping methods
PostAT Home
The PostAT shipping method offers delivery of national shipments within Austria. Delivery to parcel service points is also possible.
Characteristics of the shipping method:
- 0-4 kg
- 4-31.5 kg
- Maximum weight: 4/31.5 kg
- Minimum dimensions: 12 x 10 cm
- Maximum dimensions: L 100 x W60 x H 60 cm
- Maximum dimensions 0-2 kg packages: L 35 x W25 x H3cm
- Maximum length (the longest side): 200 cm
- Maximum belt dimension: 360 cm*
- maximum insured amount for domestic shipments: €510
- maximum insured amount for international shipments: €510
If you ship your parcel internationally and exceed the maximum insurance amount of €100, you can add an additional insurance via Sendcloud. You can find more information here.
For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length.
*You can find a girth calculator here.
Paket International Outbound Plus
🇺🇸 Shipments to the United States
Some carriers are temporarily suspending the acceptance of parcels destined for the United States starting Friday, August 22nd, 2025. This is due to recent changes in U.S. import regulations effective August 29th, 2025. So far, PostNL, PostAT, DHL DE and bpost have communicated that they have temporarily suspended the acceptance.
The new U.S. requirements mandate pre-payment of duties and taxes, for which no operational solution is currently available. This situation is beyond their control and affects postal operators worldwide.
They are working closely with their international partners to develop a compliant solution and will notify us as soon as service can resume.
This shipping method is the right choice if you want to ship parcels weighing up to 31.5 kg and you want to get a proof of posting and receipt as well as insurance of up to a maximum of EUR 510. At the time of posting, you will receive proof of posting along with the item number. Parcels will only be given to the addressee if they sign for it and provides electronic proof of receipt.
Characteristics of the shipping method:
- 0-2 kg**
- 2-4 kg
- 4-8 kg
- 8-12 kg
- 12-20 kg
- 20-31.5 kg
- Maximum weight: 31.5 kg
- Minimum dimensions: 14 x 9 cm
- Maximum dimensions: L 100 x W60 x H 60 cm (except for weight class 0-2 kg)
- Maximum length (the longest side): 100 cm
- Maximum belt dimension: 360 cm*
Insurance: up to 510 EUR depending on the net-goods-value
-
Additional services possible according to individual country specifications
- Full Proof of delivery and T&T service
For Boxable shipping methods, the maximum length is 100 cm. Please note that we do not support unboxable methods that exceed 100 cm in length.
*You can find a girth calculator here.
**Different limits apply in this weight class. For the most used shipping destinations (e.g: Germany and France), the pricing is applicable up to 31.5kg. For other destinations (e.g: Canada or the United States of America), the shipping costs are based on the weight of the parcel. The dimensions L 35 x W 25 x H 3 cm should not be exceeded.
Fragile shipments
Our PostAT shipping methods do not support fragile packages. This means that all packages, including packages with a fragile sticker, will be processed as a standard shipment. A fragile sticker does not guarantee the shipment will be processed as such.
No claims can be filed for a shipment with fragile content, as the insurance is void.
Parcel Drop-off and Acceptance
What to do if your shipment wasn’t accepted at the parcel shop
- Parcel must necessarily be dropped off at the counter.
- The customer must make it clear that it is a "Großkundenannahme".
- In the best case, the customer number of Sendcloud - 0022072740 - is indicated again.
- If the barcode is not immediately readable; then please advise the staff that this process may take 45 to 60 seconds.
- If it still does not work, please test the delivery again in another service point.
Dropping off multiple parcels at a Post-AT counter
When you drop off several parcels at a Post-AT counter, you are required to provide a handover list (pickup report). This list is generated together with your parcel labels and must be signed and confirmed by the Post-AT employee at the counter.
How it works
- One parcel scanned: At the counter, the Post-AT employee will physically scan only one parcel from your shipment.
- Handover list confirmation: The signed handover list serves as proof of acceptance for all the other parcels in your drop-off.
- Standard process: This procedure follows Post-AT’s
Important to know
- If you do not provide a handover list, only the single scanned parcel will be officially accepted.
- In that case, claims or reimbursements can only be made for the scanned parcel, not for the others.
- To ensure all your parcels are covered, always bring and submit the handover list when dropping off multiple parcels.
Direct contract shipping methods
If you have a direct contract with PostAT, you can easily integrate it with your Sendcloud account. Our PostAT Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.
Direct contract shipping methods
Shipping method |
Shipping Method ID |
|---|---|
| PostAT Easy Return Domestic | 2621 |
| PostAT Easy Return International | 2622 |
| PostAT EMS Austria 0-4kg | 1029 |
| PostAT EMS Austria 12-20kg | 1032 |
| PostAT EMS Austria 20-31.5kg | 1033 |
| PostAT EMS Austria 4-8kg | 1030 |
| PostAT EMS Austria 8-12kg | 1031 |
| PostAT EMS International 0-1kg | 1034 |
| PostAT EMS International 10-11kg | 1044 |
| PostAT EMS International 11-12kg | 1045 |
| PostAT EMS International 1-2kg | 1035 |
| PostAT EMS International 12-13kg | 1046 |
| PostAT EMS International 13-14kg | 1047 |
| PostAT EMS International 14-15kg | 1048 |
| PostAT EMS International 15-16kg | 1049 |
| PostAT EMS International 16-17kg | 1050 |
| PostAT EMS International 17-18kg | 1051 |
| PostAT EMS International 18-19kg | 1052 |
| PostAT EMS International 19-20kg | 1053 |
| PostAT EMS International 20-21kg | 1054 |
| PostAT EMS International 21-22kg | 1055 |
| PostAT EMS International 22-23kg | 1056 |
| PostAT EMS International 2-3kg | 1036 |
| PostAT EMS International 23-24kg | 1057 |
| PostAT EMS International 24-25kg | 1058 |
| PostAT EMS International 25-26kg | 1059 |
| PostAT EMS International 26-27kg | 1060 |
| PostAT EMS International 27-28kg | 1061 |
| PostAT EMS International 28-29kg | 1062 |
| PostAT EMS International 29-30kg | 1063 |
| PostAT EMS International 30-31kg | 1064 |
| PostAT EMS International 31-31.5kg | 1065 |
| PostAT EMS International 3-4kg | 1037 |
| PostAT EMS International 4-5kg | 1038 |
| PostAT EMS International 5-6kg | 1039 |
| PostAT EMS International 6-7kg | 1040 |
| PostAT EMS International 7-8kg | 1041 |
| PostAT EMS International 8-9kg | 1042 |
| PostAT EMS International 9-10kg | 1043 |
| Post AT Kleinpaket 2000 0-2kg | 8995 |
| PostAT Paket Premium Austria B2B | 2568 |
| PostAT Premium Paket International Outbound B2B | 2569 |
| PostAT Paket Premium Select 0-2kg | 1388 |
| PostAT Paket Premium Select 12-20kg | 1392 |
| PostAT Paket Premium Select 20-31.5kg | 1393 |
| PostAT Paket Premium Select 2-4kg | 1389 |
| PostAT Paket Premium Select 4-8kg | 1390 |
| PostAT Paket Premium Select 8-12kg | 1391 |
You can find more information and the shipping conditions here: