Purpose: Learn how to offer service point delivery to your customers in your WooCommerce checkout.

The Sendcloud subscription plans have been updated. If the subscriptions shown in the banner above don’t match your current subscription plan and you’d like to know more, please click here

You can activate service point delivery in two ways: either manually in your Sendcloud panel (legacy version) or via the Dynamic Checkout. Read the section of this article that is more relevant to you.

Note: If you activate one, you do not need to activate the other.

Service point delivery via Dynamic Checkout

Advantages

Dynamic Checkout lets you embed the service point map directly into your checkout page.
You can customize it with CSS to match your brand colors and integrate it with the style of your webpage.
Service point delivery orders made via Dynamic Checkout will be automatically imported into Sendcloud with the correct shipping methods already applied, based on how you configure each delivery zone.
No need to use shipping rules to specify shipping methods per country.

How to activate it

To learn how to activate service point delivery via Dynamic Checkout, check out our configuration guide here.

If you want to continue to manually set up service point delivery (legacy), continue reading this article.

Legacy service point delivery

How to activate it

Step 1: Activate service points in your Sendcloud panel

In your Sendcloud account, go to Settings > Integrations and select the WooCommerce integration by clicking on the pen icon.
Tick the box 'Service Points' and the carrier for which you want to activate this delivery option (for instance, a standard and an express delivery option).

Step 2: Configure service point delivery in WooCommerce

Return to your WooCommerce back-end and navigate to WooCommerce > Settings > Shipping > Add shipping zone
Click Add shipping method
Choose Service Point Delivery (Legacy) from the dropdown menu and click Add shipping method:
Hover your mouse cursor over the shipping method Service Point Delivery and click Edit
Enter a Method name for your shipping method to be displayed on your checkout page (such as "Delivery to service point") and add a shipping cost.
In the field Carrier Selection, type the name of the carrier in lowercase letters. If the carrier has a space between the name, such as in the case of Mondial Relay, type the name using an underscore (e.g. mondial_relay).

Note: If the name is not correctly types as per these specifications, the map will fail to load correctly.

Dimension checking in the service point picker

If you are using carriers PostNL or DHL, you can automatically prevent the possibility of having your parcels rejected at a service point due to their size/dimensions.

Note: Activating different carriers in the service point while the dimension checker is enabled will result in an error: "One of the items in your order is too large to be shipped to a service point. Search is limited to your selected country." We recommend to only use the dimension checking for PostNL and DHL service points.

Follow the steps below to enable:

In Settings > Integrations in your Sendcloud platform, find your WooCommerce integration and select Edit to enter the integration settings
Tick the box as shown below: "Service point check dimensions". We recommend only selecting this box if you are shipping with DHL and/or PostNL.
This feature is dependent on you having entered the correct dimensions for all of your products in your WooCommerce admin environment. The example below shows how to set up maximum dimensions in your WooCommerce product settings:

The service point picker will filter out carriers that cannot handle products of that given size.

Please bear in mind that there is no advance packing logic behind this - we simply check if all the given products in an order are within the maximum dimensions of the carrier.

Congratulations! Service point delivery is available to your customers.