DHL contract activation Benelux 🇳🇱🇧🇪 – Sendcloud Help Center

Purpose: Learn how to connect your DHL carrier contract with your Sendcloud account in three easy steps.

Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract.

In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find DHL from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DHL.

Step 3: Enter your DHL contract details

Complete the form with the information you get from DHL:

Client ID
API user id*
API secret*

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*The API user id and API secret this information can be obtained by following these steps:

Go to "Settings" in your DHL account
Go to "API Keys"
Click on "Generate new API Keys". The API user id and API secret become available
Enter both API user id and API secret in your DHL contract settings in Sendcloud

Done! Once you've followed the steps above, your DHL contract should now be successfully linked to your Sendcloud platform and you can begin shipping on your DHL rates. When you create a label with a DHL shipping method, the label price will now show as 0.00 EUR in your account.