Objective: Learn how to connect your GLS Europe (France) carrier contract to your Sendcloud account in three simple steps.
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions that allow you to use your own carrier contract: Lite, Growth, and Premium.
Need help choosing the right plan? Contact us via the support section in your Sendcloud account or click here.
Step 2: Activate your carrier contract
- Log in to your Sendcloud account
- Go to Shipping > Carriers > My Contracts
- Click on Add your own contract and select GLS Europe
- Click on Add contract
A form will appear to enter your GLS credentials.
Step 3: Enter your GLS Europe France contract information
You will need the following credentials provided by GLS:
- API Key/Username: Your API key from the GLS developer portal
- API Secret/Password: The associated API secret
- Contact ID: Provided by your GLS account representative or GLS IT partner
- Country: France
How to obtain these credentials:
- Go to the GLS developer portal
- Click on Sign In, then select Create your account
- Once registered, log in and click on your email address at the top right, then select Apps
- Click on + NEW APP and fill out:
- App name: Sendcloud Integration for [Your company name]
- Description: Integration on the Sendcloud platform
- Select the following APIs:
- Authentication API v2
- Customs API v3 and Customs Document Management API (only if you ship international parcels)
- ShipIT-Farm API v1
- Shop Returns Customer Plus API v3
- Click SAVE to generate the API key and secret
- Send an email to supportitclients@gls-france.com with your Contact ID and App ID so GLS can link them on their end. If you don’t have your Contact ID yet, please reach out to your GLS account representative or IT partner to request it.
Never share your API key or secret publicly.
Finalize activation in Sendcloud
Go back to My Contracts and fill out the form:
- Username = API Key
- Password = API Secret
- Contact ID = Contact ID
- Country = France
Click on Save.
You're all set!
Your GLS Europe France contract is now connected to Sendcloud. You can start shipping with your negotiated rates. When creating a label, the price will appear as €0.00, indicating that your own contract is being used.
Additional tips
- Tracking updates: Ask your GLS contact to enable tracking updates. Otherwise, your labels may stay in the Created Labels tab and the parcel status will show as Ready to be sent even if already shipped.
- Need help? Contact Sendcloud support for any technical questions, or your GLS representative for contractual or API matters.