Purpose: Learn how to connect your own Relais Colis carrier contract with your Sendcloud account for national shipments and returns.
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and Premium.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or visit our website.
Step 2: Enable your carrier contract in Sendcloud
In your Sendcloud panel navigate to Shipping > Carriers > My contracts and click Add your own contract. Find Relais Colis in the list and click Add contract. Here you can add the credentials needed to validate the connection to the carrier.
Step 3: Enter your Relais Colis contract information
In order to activate your Relais Colis contract, fill in the following fields and do not forget to click Add this contract:
- Contract name: This field is optional. You can give a name to the contract in Sendcloud, for example "My Relais Colis contract".
- Client ID
- Password
- Partner ID
If you have any doubts regarding your contract, contact your Relais Colis account manager. To request new credentials, send an email to projets.enseignes@relaiscolis.com.
Finally, you can choose whether you want to upload your own prices to the Sendcloud panel so that you see them when creating labels.
Step 4: Activate the shipping methods
No shipping method will be active by default. To start shipping with this carrier, you need to activate the shipping methods that are included in your contract. To do so, follow the next steps:
- In your Sendcloud panel, click Shipping > Shipping prices
- Select the shipping direction (outbound)
- Select France as origin and destination country
- Select Relais Colis as carrier and click Load Prices
- From the list, enable the shipping methods that are included in your contract with Relais Colis
- Once you have added your outbound methods, repeat these steps to enable return methods, if relevant.
For a more detailed explanation on how to see shipping prices and enable shipping methods, read our article on How to view shipping and return prices in the panel.
Done! If you have followed the steps described above, your Relais Colis contract should now be successfully linked to your Sendcloud platform and you can begin shipping at your own Relais Colis rates. When you create a label with a Relais Colis shipping method, the label price will now show as EUR 0.00 in your account unless you upload your own prices.