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Paack contract activation

Ludovica
  • Updated

Purpose: Learn how to connect your Paack carrier contract with your Sendcloud account in a few simple steps.

Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscription plans that allow you to use your own carrier contract: Lite, Growth, and Premium. To choose the plan that best suits your business, contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers. Go to the My Contracts tab and find Paack from the list. Click Add Contract.

Step 3: Enter your Paack contract details

You will need the following credentials from Paack:

  • Contract name (optional)
  • API Key (required)
  • Secret (required)

Contact your Paack Account Executive or visit the Paack website to request the API Key and Secret.

Screenshot 2025-06-26 at 10.50.29.png (2110×982)

Once you’ve received these details, go to the Paack contract activation page in your Sendcloud panel (Shipping > Carrier > My contracts > Paack) and fill in the required fields. Don't forget to click Add this contract.

Note: If you change your identifiers or access codes in your Paack account, make sure to update them in your Sendcloud account as well to maintain the connection between the two platforms.

Direct contract shipping methods

Here's a complete overview of all the available direct contract shipping methods offered by Paack.

Note: For detailed information on shipping methods and pricing, please contact your Paack account manager. 
Direct contract shipping methods
Shipping method Shipping method ID
Paack Next Day - 0-30kg 25336
Paack Next Day - 0-30kg + COD 25337
Paack Next Day Return - 0-30kg 25338