Purpose: To inform you about the shipping services of InPost Italy and their conditions to ship from or to lockers within Italy.
Address to Locker
Service presentation:
You can use this method for Locker deliveries. This gives your customers the freedom to pick up their parcel at a time that suits them.
Characteristics of the product:
- Delivery days: Monday - Friday
- Delivery at one of the InPost lockers or InPost Points in Italy
- Estimated delivery time: 2 work days
- Tracking available
- Only with recurring pickups
Maximum dimensions:
- Maximum weight: 25 kg
- Maximum dimensions:
- Size S: 64 cm L x 38 cm W x 8 cm H
- Size M: 64 cm L x 38 cm W x 19 cm H
- Size L: 64 cm L x 38 cm W x 41 cm H
How to start using this shipping method:
Sender's warehouse needs to be located in a supported ZIP code area.
This shipping method can only be used in combination with a recurring pickup and is only available from our Lite subscription. If you want to ship using the Address to Locker method and you have a volume of at least 10 parcels per pickup, contact our support team or your dedicated account manager to request activation. See section Pickups for the required information that you must include in your request.
Locker to Locker
Service presentation
You can use this method for Locker deliveries. This gives your customers the freedom to pick up their parcel at a time that suits them. Parcels can be handed over and shipped at a locker or at an InPost point. It's not possible to use this method in combination with a pickup. This shipping method is available as from our Free plan.
Characteristics of the product
- Delivery days: Monday - Friday
- Delivery at one of the InPost lockers in Italy
- Estimated delivery time: 2 work days
- Tracking available
Maximum dimensions
- Maximum weight: 25 kg
- Maximum dimensions:
- Size S: 64 cm L x 38 cm W x 8 cm H
- Size M: 64 cm L x 38 cm W x 19 cm H
- Size L: 64 cm L x 38 cm W x 41 cm H
Returns
Service presentation
The end customer can drop off their return parcel at an InPost locker or InPost Point in Italy. The parcel will get returned to the merchant's return address (warehouse).
Characteristics of the product
- Delivery days: Monday - Friday
- Only available domestically (within Italy)
- Estimated delivery time: 2-3 work days
- Tracking available
Maximum dimensions
- Maximum weight: 25 kg
- Maximum dimensions:
- Size S: 64 cm L x 38 cm W x 8 cm H
- Size M: 64 cm L x 38 cm W x 19 cm H
- Size L: 64 cm L x 38 cm W x 41 cm H
How to start using this return method:
- If you have previously requested to use the Address to Locker shipping method and activation has already been approved by our team, there are no additional requirements. To start using this return method, contact our support team to request activation.
- If you have not yet been approved, contact our support team and provide us with the information below to request activation. There is a minimum of 10 parcels per pickup or a minimum of 10 parcels per return delivery (if you will only use the return methods).
Required information
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Company/Name:
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Pickup/return address (complete)
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Contact person
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Telephone number
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Email address
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Approximate number of parcels to be collected/returned (minimum 10 parcels)
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Weekly frequency (indicate days)
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Time slot
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Type (envelope/package/etc.)
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Approximate weight of parcels
-
Approximate size of parcels
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Pickups
If you're interested in a recurring pickup, you can reach out to our Customer Support team. Please prepare the information in the dropdown menu below in advance, to make sure your request can be handled as quickly as possible. There is a minimum of 10 parcels. Recurring pickups are only available to users with a Lite, Growth or Premium Sendcloud subscription.
Required information
- Company/Name:
- Pickup address (complete):
- Contact person:
- Telephone number:
- Email address:
- Approximate number of parcels to be collected (minimum 10 parcels):
- Weekly frequency (indicate days):
- Time slot:
- Type (envelope/package/etc.):
- Approximate weight of parcels:
- Approximate size of parcels:
Pickups only take place on week days (Monday - Friday). If a pickup didn't take place, InPost will automatically come by the following workday.
Surcharges
Read our article InPost Italy surcharges to see the supplements that may apply if you do not comply to the carrier's shipping conditions.
Claims
InPost Italy doesn't have standard insurance. Claims are therefore based on 1 EUR per kg. If you're experiencing trouble with your shipment, please create a support ticket. You can do so by going to Support > Submit a request for a shipment.
For more information, read our article How do I start an investigation or file a claim for my parcel?
Failure to comply to the agreed transport conditions of InPost Italy may result in you receiving a surcharge. When you ship with InPost Italy, you automatically agree to these conditions.