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How to create an international (outside EU) return in Sendcloud

Louise
  • Updated

Topic: Learn how you can create a return shipment for an international order via Sendcloud. 

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How to create an international return

You can create an international return through the manual return form, or directly from an outgoing shipment from the Sendcloud panel. 

Available shipping methods:

  • FedEx International Economy®
    • Returns 0-68kg
    • Returns 0-68kg - Incoterm DAP
    • Returns 0-68kg - Incoterm DDP
  • FedEx International Priority®
    • Returns 0-68kg
    • Returns 0-68kg - Incoterm DAP
    • Returns 0-68kg - Incoterm DDP
  • FedEx International Priority® Overnight Returns 0-68kg
  • FedEx Economy Returns 0-50kg
  • FedEx International Economy® Returns 0-68kg
  • UPS Express Saver Return
    • UPS Express Saver Return 0 - 70kg

    • UPS Express Saver Return 0 - 70kg Incoterm DAP

    • UPS Express Saver Return 0-  70kg Incoterm DDP
    • UPS Express Saver Return - 1 Pickup Attempt 0 - 70kg
    • UPS Express Saver Return - 1 Pickup Attempt 0 - 70kg Incoterm DAP
    • UPS Express Saver Return - 1 Pickup Attempt 0 - 70kg Incoterm DDP
    • UPS Express Saver Return - Exchange 0 - 70kg*
    • UPS Express Saver Return - Exchange 0 - 70kg* - Incoterm DAP
    • UPS Express Saver Return - Exchange 0 - 70kg* - Incoterm DDP
  • UPS Standard Return
    • UPS Standard Return 0 - 70kg
    • UPS Standard Return 0 - 70kg - Incoterm DAP
    • UPS Standard Return 0 - 70kg - Incoterm DDP
    • UPS Standard Return - 1 Pickup Attempt 0 - 70kg
    • UPS Standard Return - Exchange 0 - 70kg*
    • UPS Standard Return - Exchange 0 - 70kg* - Incoterm DAP
    • UPS Standard Return - Exchange 0 - 70kg* - Incoterm DDP
  • DHL Express
    • DHL Express Worldwide Return Drop-off 0-70kg

* International return shipping methods are only available via a direct carrier contract.

link_18x18.png FedEx shipping conditions

link_18x18.png UPS shipping conditions

Method 1: Create a return from an existing shipment 

If you create a manual return for an existing international shipment, the information you need will already be pre-filled, so you don't need to re-enter customs information for any items which are being returned. 

  1. In your Sendcloud account, go to the Shipped labels tab
  2. Locate the shipment for which you want to create an international return and click the eye icon to view the shipment details
  3. From the dropdown Actions menu, select Create a return 
  4. The manual return form will be pre-filled with the information from the outgoing shipment
  5. Select an international return shipping method
  6. Select the items you want to include in the return and click Create label
  7. To download the customs documents, go to Returns > Not processed and click the eye icon next to the return you've just created
  8. Download the customs documents to send to your customer from the dropdown Actions menu

    download_customs_docs.png

Method 2: Create a return via the manual return form 

You can create an international return using the manual return form, but if it's not linked to an outgoing shipment, then you must enter the customer and item information manually. 

  1. In your Sendcloud account, go to your Returns tab and click + New return 
  2. Select a return address (To country) and enter the customer's address information (From country)
  3. Select an international return shipping method
  4. Once you have selected a shipping method, you will be able to see a new section "International information"
  5. In this section, enter the customs information per item which will be returned: (HS code, origin country, item description, weight and quantity

    enter_item_info.png
  6. Select "Returned goods" as the shipment type 
  7. Click Create label to print the return shipping label as usual
  8. To download the customs documents, go to Returns > Not processed and click the eye icon next to the return you've just created
  9. Download the customs documents to send to your customer from the dropdown Actions menu

    download_customs_docs.png

Paperless trade

FedEx and UPS supports the digital transference of customs documentation to applicable countries via paperless trade. Read more about how paperless trade works via Sendcloud here. 

UPS Applicable countries:  

FedEx Applicable countries: 

  • AE,AF,AO,AT,AU,BD,BE,BG,BH,BN,CA,CH,CI,CN,CY,CZ,DE,DK,ES,FI,FR,GB,GU,HK,ID,IE,IS,IT,JP,KR,LI,LK,LT,MC,MO,MU,MX,MY,NL,NO,NZ,PH,PL,PR,PT,SA,SE,SG,SI,SK,SM,TG,TH,TN,TR,TW,US,VA

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