DPD UK Surcharges – Sendcloud Help Centre

Purpose: learn how to avoid unwanted DPD surcharges when your package does not meet the carrier shipping conditions.

Please note: the carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.

DPD UK Surcharges
Surcharge	Description	Cost
Fuel	Applies to all parcels shipped	Click here for more information.
Oversize and oversize weight	This surcharge applies when your parcel exceeds DPD’s maximum size or weight limits. Oversized parcels are manually handled, which triggers the fee. For international shipments, also check volumetric weight. If (L × W × H) / 5000 exceeds 31.5 kg, the surcharge may apply. Limits: Length over 100 cm Weight over 30 kg Width over 70 cm Height over 60 cm How to avoid it: Use generous margins for size and weight. Even slight differences in measurement can result in surcharges. Always stay well within the limits.	£22.20
Package return to sender	If a parcel can't be delivered and is refused, it will be returned at next-day rate plus a surcharge. Note: Returns may take several weeks as they go through our UK partner, OnLogistics. How to avoid this surcharge: Check the recipient’s address carefully and enable tracking emails to keep them informed.	Forward price + £2.70
Manual handling	Parcels over 175 cm long or 300 cm in girth incur a non-standard package fee. Other manual handling reasons may apply—check DPD’s conditions before shipping.	£22.20
Non comms handling	UK parcels that are incompatible with the DPD automated sortation equipment.	£2.95
Republic of Ireland Services	Service: two day	£0.65
Congestion	London congestion charge postcodes: W1-2, W8, W10-11, EC1-4, WC1-2, SW1, SW3, SW7, SE1, SE11, NW1, EI	£0.85
EU Clearance	For parcels shipped to Ireland	£4.95
Unsuccessful EU Export	Applies to parcels to the EU/EFTA that can't be exported and are returned.	£0.85
EU Export return	Return fee per parcel from EU/EFTA to cover processing and handling.	£3.95
Oversize export	Applies to DPD Classic Road parcels that exceed size or weight limits.	£22.20
Nothing to collect	Surcharge applies if no goods are available at the scheduled DPD pickup.	£10.70
4th/3rd Party	Surcharge applies for collections or deliveries at addresses different from your agreed collection point.	Offshore - £13.20 Ireland - £17.70 Classic - £15.20 Air - £15.20

To avoid the above mentioned surcharges, please carefully read the shipping conditions, make sure you stay well within the permitted dimensions and, of course, select the right network for your package.

Terms and Conditions DPD