Purpose: View the shipping conditions of shipping carrier Hermes for the UK.
For the time being it is not possible to drop your Hermes parcels at a parcel shop. If you take your parcels to a Hermes parcel shop location for delivery you will be turned away. At the moment it's only possible to have your parcels collected via an approved collection or by dropping them off at a Hermes locker. Please contact our support team to see if you are eligible for a collection schedule, and allow up to 2 weeks in advance for setting up a collection. We are working as hard as possible to resolve this issue and hope to have an update as soon as possible.
Shipping packages to consumers
Hermes Next Day Delivery
Service Presentation
Fully tracked, next-day delivery service.
Shipping method features:
- Fully trackable with SMS and email delivery notifications
- Parcels can be dropped off at a Locker for delivery
- Delivery timeslot provided within 4 hour time window
- National coverage, offering next day delivery to 99% of mainland UK
- £25 standard insurance included
Characteristics of the parcel:
- Maximum weight: 15 KG
- Maximum length: 120 CM
- Maximum girth: 225 CM
Hermes Two Day Delivery
Shipping method features:
- Same conditions as Next Day delivery, but parcel is delivered within 48 hours.
Characteristics of the parcel:
- Maximum weight: 15 KG
- Maximum length: 120 CM
- Maximum girth: 225 CM
Hermes Parcelshop Delivery
Service Presentation
Collection of the parcel from a Hermes parcelshop location usually occurs within 1 working day. Delivery will be made anytime between 8am & 8pm.
Shipping method features:
- Reliable domestic deliveries
- Up to 4600 drop-off shops around the UK
- Drop Off service
- Collection in 1-2 days
- Full tracking available
Characteristics of the parcel:
- Maximum weight: 15 KG
- Maximum length: 120 CM
- Maximum girth: 225 CM
Prices for non-mainland UK postcodes
If you want to see pricing for shipping labels for Hermes, you can use our Price Calculator. Please note that the Price Calculator only shows prices for mainland UK.
- You can check whether the postcode you want to ship to is considered part of mainland UK by downloading this area list.
For non-mainland UK areas and Northern Ireland (Shetlands, Scilly Isles. Channel Islands, Isle of Man & the Scottish Highlands), the prices will differ and will not be reflected in the Price Calculator, so please refer back to the pricing list. All prices shown are for mainland UK shipments. This is because our Pricing Calculator is not sorted by postcode.
- You can check if a postcode falls in an area considered to be non-mainland by downloading this area list.
Insurance
Standard liability is included at a rate of £20.00 per parcel. This insurance amount only covers lost parcels. There is no damage liability included. For high value parcels, consider insuring them against the possibility of damage or loss with Sendcloud Insurance.
Surcharges
- Surcharge for re-labelling
- £0.50 per label
- Surcharge for undeliverable parcel
- £1.50 per parcel
- Surcharge for over-weight shipments
- £6.50 per parcel
- Surcharge for shipments within weight range but heavier than declared
- You will be charged the difference in commercial rate plus a flat surcharge of £0.50.
For example: You prepare a shipping label for a parcel weighing 1kg. The actual weight of the parcel is 3kg. You will be charged for the difference in commercial rate between a 1kg and a 3kg parcel, plus £0.50.
- You will be charged the difference in commercial rate plus a flat surcharge of £0.50.
- Surcharge for shipments outside of maximum allowed dimensions
- £6.50 per parcel
Hermes has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Hermes, you automatically agree to the following terms: