Evri C2C shipping conditions

Purpose: View the shipping conditions of shipping carrier Evri C2C for the UK. 

What is Evri C2C?

Evri C2C is a separate network within Evri. They specialize in businesses that don't ship very high volumes (yet). With the regular Evri network, you can only ship parcels via a collection service. This means that you can only use this service when you ship high volumes. If you want more information on Evri, see here.

Evri C2C offers the option to hand in parcels at a local parcelshop or locker. This makes it a convenient carrier for webshops with smaller volumes.

Delivery timeframe: Please note that our historical data of the carrier performance shows that average delivery timeframes of Evri are 2-4 days for mainland UK deliveries. Please keep this in mind when shipping your parcels, and especially when shipping during peak season and holidays.

Parcelshop to Address

Service Presentation

This method offers the option to hand in your parcel at your local parcelshop and have it delivered at your customer's home address. Click here to find a parcelshop nearby. 

You can choose between the following two options:

• Next day delivery
• Two day delivery

Shipping method features:

• Delivery takes place within 1 or 2 days (depending on the method of choice)
• Delivery from Monday - Saturday
• 3 delivery attempts
• Full status tracking available

Characteristics of the parcel:

• Maximum weight: 15 kg
• Maximum length: 120 cm
• Maximum belt circumference (1x length + 2x width + 2x height): 245 cm

Address to Address

Service Presentation

This method offers home address delivery, whereby the parcel gets picked up from your sender's address. When you create a parcel with the Address to Address method (before 2 PM) Evri will automatically show up at your sender address the next day to pick-up the parcel.

You can choose between the following two options:

• Standard
• Two day delivery

Shipping method features:

• Delivery takes place within 2 days (depending on the method of choice)
• Delivery from Monday - Saturday
• 3 delivery attempts
• Full status tracking available

Characteristics of the parcel:

• Maximum weight: 15 kg
• Maximum length: 120 cm
• Maximum belt circumference (1x length + 2x width + 2x height): 245 cm

Pick-ups

Pick-ups are automatically scheduled. See below for specifications:

• Next day pick-up when the label is created before 2 PM; otherwise the day after
• Pick-up range between 8 AM-8 PM
• Pick-up days are Monday - Saturday

Please check our "Pickup conditions in the UK "article for more information.

Postable Delivery to Mailbox

Service Presentation

This method allows you to drop off your parcel at a nearby parcel shop or locker for delivery to your customer's home address via their mailbox. It's perfect for shipping smaller items such as books, board games, or stationery. Click here to find a parcel shop nearby. 

Shipping method features:

• Delivery takes place within 2 or 3 days
• Delivery from Monday to Saturday
• 1 delivery attempt only
• Full status tracking is available
• No carrier insurance 

Characteristics of the parcel:

• Maximum weight: 1 kg
• Maximum length: 35 cm
• Maximum width: 23 cm
• Maximum depth: 3 cm

Returns

With Sendcloud rates, you can offer two different kinds of return methods: with printed labels or with QR codes. The maximum weight for returns is 15 kg.

Return method with QR code

• Evri C2C ParcelShop to Address QR Returns: The client does not need to print the return label at home. They can print it at a ParcelShop with Print in ParcelShop device using a QR code.

Return methods with printed label

• Evri C2C Locker to Address Returns: The client needs to print the return label at home and take the parcel to one of the carrier's 1500+ Locker locations. 
• Evri C2C Collection Return Standard Delivery: The client needs to print the return label at home. The courier will collect the parcel from their home.
• Evri C2C ParcelShop to Address Returns: The client prints the return label at home and drops off the parcel at a ParcelShop.

Additional shipping methods (direct contract)

Evri C2C also offers some additional "to Parcelshop" methods. If you have a direct contract with the carrier, then you can put in a request with your contact person at Evri. They'll give you a manual form that you'll need to fill out. Once the form has been confirmed by Evri, the methods can also be activated within Sendcloud.

Insurance

• Standard Liability: Each parcel is covered for up to £20.00 for loss only. There is no coverage for damage. Please note that shipping costs are not included in this liability and will not be refunded.

• High-Value Parcels: For items of higher value, we strongly recommend adding Sendcloud Shipping Protection to insure against damage and loss.

• Damaged Parcels: If a parcel is damaged during transit, Evri may dispose of it to prevent harm to other parcels, or return it to sender. Unfortunately, parcels damaged during transit are not covered by any claim.

• Lost Parcels: Claims for lost items must be initiated within 28 days of label creation. Evri will not accept any claims made after this period, and a refund will not be possible.

• Returns: Please be aware that the default carrier insurance does not cover returns including unjust returns. To ensure coverage, consider adding XCover insurance for return shipments.

List of prohibited items

Some items are not accepted by Evri and some cannot be covered by the carrier and will be excluded from any compensation. To know the whole list, click here. 

Surcharges

• Surcharge for deliveries to the following areas*:
  • Scottish Highlands : £2.56
  • Shetland Islands: £2.56
  • Northern Ireland: £2.56
  • Channel Islands: £3.61

• Surcharge for re-labeling
  • £0.64 per label
    
    
  See here when the re-labeling applies

  • The original label is poor quality (patchy / lines running through the barcode field)
  • The Original label is covered with tape
  • The Original label is not attached to the flat side of a parcel/barcode line banded on the sides of a parcel
  • The original delivery address needs amendment (including return to client)
  • The Original barcode is booked under the incorrect weight category
• Surcharge for undeliverable parcel
  • £1.70 per parcel
    
    
• Surcharge for over-weight shipments
  • £7.00 per parcel
    
    
• Surcharge for shipments within weight range but heavier than declared
  • You will be charged the difference in commercial rate plus a flat surcharge of £1.28.
    For example: You prepare a shipping label for a parcel weighing 1kg. The actual weight of the parcel is 3kg. You will be charged for the difference in commercial rate between a 1kg and a 3kg parcel, plus £1.28. 
    
    
• Surcharge for shipments outside of maximum allowed dimensions
  • A charge will be applied based on the commercial rate for the actual parcel dimensions
• Surcharge for signature for selected parcels
  • £0.60 per parcel

Evri has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Evri, you automatically agree to the following terms:

General Transport Conditions