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Evri shipping conditions

Louise
  • Updated

Purpose: View the shipping conditions of shipping carrier Evri for the UK. 

31.03.2021: Attention:

It is not possible to drop your Evri parcels at a parcel shop or locker. If you take your parcels to either location for delivery, you will be turned away. You must use Evri C2C unless you have a pre-arranged pickup with us. Please contact our support team or your sales representative to see if you are eligible for a collection schedule, and allow up to 2 weeks in advance for setting up a collection. 

Shipping packages to consumers 

Evri Household Delivery

Service presentation:

Easy shipping solution for domestic deliveries within the UK.

  • Fully trackable with SMS and email delivery notifications
  • For B2C shipments 
  • Deliveries on weekdays and Saturdays 
  • 2 delivery attempts
  • Shipments can be delivered to a neighbour in the event that the recipient is not home 

Includes the following shipping methods:

  • Evri Standard Delivery 0-1 kg/1-2 kg
    • Maximum weight: 2 kg
    • Maximum length: 120 cm
    • Maximum girth: 225 cm

  • Evri Next Day Delivery 0-1 kg/1-2 k
    • Maximum weight: 2 kg
    • Maximum length: 120 cm
    • Maximum girth: 225 cm

  • Evri Light & Large 15-30 kg
    • Maximum weight: 30 kg
    • Maximum length: 180 cm
    • Maximum girth: 240 cm

Evri Next Day Delivery

Note: Evri strives to deliver your package the next day, but it's important to understand that Sendcloud operates under a different agreement with the carrier. Next-Day delivery service is never guaranteed by Evri, through Sendcloud, which means that shipping costs are not refundable, regardless of the duration of the delay.

Service Presentation

Fully tracked, next-day delivery service. 

Shipping method features:

  • Fully trackable with SMS and email delivery notifications
  • Delivery timeslot provided within 4-hour time window
  • National coverage, offering next day delivery to 99% of mainland UK
  • £20 standard insurance included 

Characteristics of the parcel:

  • Maximum weight: 15 kg
  • Maximum length: 120 cm
  • Maximum girth: 225 cm

Evri Two Day Delivery 

Shipping method features:

  • Same conditions as Next Day delivery, but parcel is delivered within 48 hours. 

Characteristics of the parcel:

  • Maximum weight: 15 kg
  • Maximum length: 120 cm
  • Maximum girth: 225 cm

Evri Parcelshop Delivery 

Service Presentation

Collection of the parcel from a Evri parcelshop location usually occurs within 1 working day. Delivery will be made anytime between 8am & 8pm.

Shipping method features:

  • Reliable domestic deliveries 
  • Up to 4600 drop-off shops around the UK
  • Drop Off service
  • Collection in 1-2 days
  • Full tracking available

Characteristics of the parcel:

  • Maximum weight: 15 kg
  • Maximum length: 120 cm
  • Maximum girth: 225 cm

Evri Locker Deliveries 

Service Presentation

Automated parcel Lockers from Evri provide you with a quick, easy and convenient way to send, collect and return parcels. 

Shipping method features:

  • Deliveries to and within the UK
  • 1 Delivery attempt
  • 1,900+ Lockers situation across the UK - find your nearest locker
  • Lockers are available 24/7 and conveniently located outside local shops and supermarkets
  • CCTV footage and unique parcel codes provide security for your parcels
  • Send a range of parcel sizes - the largest Lockers measure 66cm x 41cm x 38cm
  • Fully trackable, whether you're dropping off or collecting a parcel
  • Customers can choose to divert their parcel to a locker if they won't be home to receive the delivery 

Characteristics of the parcel:

  • Maximum weight: 15 kg
  • Maximum length: 66 cm
  • Max width: 41 cm
  • Max height: 38 cm

Returns

Sendcloud does not currently support Evri return shipping methods. To make a return, please use Evri C2C. 

Prices for non-mainland UK postcodes 

You can check if a postcode falls in an area considered to be non-mainland by downloading this area list.

For non-mainland UK areas and Northern Ireland (Shetlands, Scilly Isles. Channel Islands, Isle of Man & the Scottish Highlands), the prices differ and will not be reflected in the Price Calculator. All prices shown are for mainland UK shipments. This is because our Pricing Calculator is not sorted by postcode.

If you wish to check the price of a specific shipment to a non-mainland postcode, go to Shipping > +New shipment and enter the postal code that you wish to ship to. Choose your preferred shipping method and check the indicative total price in the Summary.

Insurance

Standard liability is included at a rate of £20.00 per parcel. This insurance amount only covers the value of lost parcels up to £20.00.  There is no damage or delay liability included. The shipping costs are not included in the liability and will not be refunded. For high value parcels, consider insuring them against the possibility of damage or loss with Sendcloud Shipping Protection.

List of prohibited items

Some items are not accepted by Evri and some cannot be covered by the carrier and will be excluded from any compensation. To know the whole list, click here. 

Surcharges

  • Surcharge for re-labelling
    • £0.50 per label
  • Surcharge for undeliverable parcel
    • £1.50 per parcel
  • Surcharge for over-weight shipments
    • £6.50 per parcel
  • Surcharge for shipments within weight range but heavier than declared
    • You will be charged the difference in commercial rate plus a flat surcharge of £0.50.
      For example: You prepare a shipping label for a parcel weighing 1kg. The actual weight of the parcel is 3kg. You will be charged for the difference in commercial rate between a 1kg and a 3kg parcel, plus £0.50. 
  • Surcharge for shipments outside of maximum allowed dimensions
    • £6.50 per parcel

Remote area surcharges

Area Surcharge

Scottish highlands

£6.60

Shetland Islands

£6.60

Northern Ireland

 £6.60

Channel Islands

 £6.60

 

Peak surcharges

What are peak surcharges?

Black Friday and the Christmas season are right around the corner, resulting in a radical increase in shipping volumes.

Shipping carriers charge peak season surcharges to ensure that service levels and the delivery experience are still maintained despite this influx of increased shipments during this period. These additional fees compensate for the additional costs shopping carriers face, including increased staffing and longer service hours. They are applied in addition to other, regular surcharges.

During the period 01.11.2022 - 23.12.2022 EVRi UK charges a surcharge of £0.07 per parcel

Evri has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Evri, you automatically agree to the following terms:

General Transport Conditions