Evri shipping conditions

Purpose: View the shipping conditions of shipping carrier Evri for the UK. 

Delivery timeframe: Please note that our historical data of the carrier performance shows that the average delivery timeframes of Evri are 2-4 days for mainland UK deliveries. Please keep this in mind when shipping your parcels, especially when shipping during peak season and holidays.

Shipping packages to consumers 

Evri Household Delivery

Service presentation:

Easy shipping solution for domestic deliveries within the UK.

• Fully trackable with SMS and email delivery notifications
• For B2C shipments 
• Deliveries on weekdays and Saturdays 
• 2 delivery attempts
• Shipments can be delivered to a neighbour in the event that the recipient is not home 

Includes the following shipping methods:

• Evri Standard Delivery
  
  • Maximum weight: 2 kg
  • Maximum length: 120 cm
  • Combined dimensions not above 225 cm (calculated using its largest single dimension plus two times each of its other dimensions)
    
    
• Evri Next Day Delivery
  • Maximum weight: 2 kg
  • Maximum length: 120 cm
  • Combined dimensions not above 225 cm (calculated using its largest single dimension plus two times each of its other dimensions)
    
    
• Evri Light & Large
  • Weight: Between 15 kg and 30 kg
  • Length: Up to 180 cm
  • Girth: Up to 240 cm
  • Combined length and girth: Up to 420 cm

Evri Next Day Delivery

Fully tracked, next-day delivery service. 

Shipping method features:

• Fully trackable with SMS and email delivery notifications
• Delivery timeslot provided within 4-hour time window
• National coverage, offering next day delivery to 99% of mainland UK
• £20 standard insurance included 

Characteristics of the parcel:

• Maximum weight: 15 kg
• Maximum length: 120 cm
• Maximum girth: 225 cm

Evri Two Day Delivery 

Shipping method features:

• Same conditions as Next Day delivery, but parcel is delivered within 48 hours. 

Characteristics of the parcel:

• Maximum weight: 15 kg
• Maximum length: 120 cm
• Maximum girth: 225 cm

Evri Parcelshop Delivery 

Service Presentation

Collection of the parcel from a Evri parcelshop location usually occurs within 1 working day. Delivery will be made anytime between 8am & 8pm.

Shipping method features:

• Reliable domestic deliveries 
• Up to 4600 drop-off shops around the UK
• Drop Off service
• Collection in 1-2 days
• Full tracking available

Characteristics of the parcel:

• Maximum weight: 15 kg
• Maximum length: 120 cm
• Maximum girth: 225 cm

Evri Locker Deliveries 

Service Presentation

Automated parcel Lockers from Evri provide you with a quick, easy and convenient way to send, collect and return parcels. 

Shipping method features:

• Deliveries to and within the UK
• 1 Delivery attempt
• 1,900+ Lockers situation across the UK - find your nearest locker
• Lockers are available 24/7 and conveniently located outside local shops and supermarkets
• CCTV footage and unique parcel codes provide security for your parcels
• Send a range of parcel sizes - the largest Lockers measure 66cm x 41cm x 38cm
• Fully trackable, whether you're dropping off or collecting a parcel
• Customers can choose to divert their parcel to a locker if they won't be home to receive the delivery 

Characteristics of the parcel:

• Maximum weight: 15 kg
• Maximum length: 66 cm
• Max width: 41 cm
• Max height: 38 cm

Evri Light & Large

Service Presentation

This service ensures that parcels exceeding the dimensions and weight limits of standard shipping are handled appropriately, preventing returns and delays.

• The "Light and Large Parcel" service is designed for parcels that weigh more than 15 kg but less than 30 kg, and/or have dimensions that exceed standard limits.
• It is suitable for parcels with a single dimension exceeding 1.20 m and for those with combined dimensions exceeding 2.25 m (calculated as the largest dimension plus two times each of the other dimensions).
• The parcel should not exceed a maximum length of 1.8 m, a maximum girth of 2.4 m, or a maximum combined length and girth of 4.2 m.

Shipping method features:

• Domestic Service: This service is available only within the UK.
• Booking Requirements: You must input the parcel dimensions correctly for the service to be booked accurately.
• Avoid Delays: Use the Light & Large service if regular parcel dimensions (for Evri Standard & Next Day labels) are exceeded to avoid parcels being returned to the sender or experiencing shipping delays.

Characteristics of the parcel:

• Weight Ranges: 15-30 kg
  Max Dimensions:
• Max individual dimension: 1.8 m
• Max girth: 2.4 m (240 cm)
• Max total size: 420 cm (combined length and girth)

Isle of Skye

Special Delivery Process for the Isle of Skye: For deliveries to the Isle of Skye, all parcels are automatically diverted to a ParcelShop near the customer’s address. Parcels are delivered to these ParcelShops twice weekly and securely stored for up to 10 days. Customers will receive two email notifications: one when the parcel arrives at the local depot, and another when it is ready for collection at the ParcelShop.

If customers need to return parcels, they can use the same ParcelShop location or any of the other ParcelShop locations on the island. Below is a list of accessible ParcelShops on the Isle of Skye:

• Post Office Ardvasar, Armdale Stores, Armdale, Ardvasar, IV45 8RS
• Post Office Glendale, Glendale Village Shop, Glendale, IV55 8WJ
• Post Office Ornsay, An Crubh, Duisdale Beag, Isle of Ornsay, IV43 8QU
• Post Office Portree, Camanachd Square, Portree, IV51 9BW
• Post Office Raasay, 29-30 Inverarish Terrace, Kyle, Isle of Raasay, IV40 8NS
• Post Office Straun, Straunmore, Straun, IV56 8FG

Direct contract shipping methods

If you have a direct contract with Evri, you can easily integrate it with your Sendcloud account. Our Evri Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Returns

Sendcloud does not currently support Evri return shipping methods. To make a return, please use Evri C2C. 

Insurance

• Standard Liability: Each parcel is covered for up to £20.00 for loss only. There is no coverage for damage. Please note that shipping costs are not included in this liability and will not be refunded.

• High-Value Parcels: For items of higher value, we strongly recommend adding Sendcloud Shipping Protection to insure against damage and loss.

• Damaged Parcels: If a parcel is damaged during transit, Evri may dispose of it to prevent harm to other parcels, or return it to sender. Unfortunately, parcels damaged during transit are not covered by any claim.

• Lost Parcels: Claims for lost items must be initiated within 28 days of label creation. Evri will not accept any claims made after this period, and a refund will not be possible.

• Returns: Please be aware that the default carrier insurance does not cover returns including unjust returns. To ensure coverage, consider adding XCover insurance for return shipments.

List of prohibited items

Some items are not accepted by Evri and some cannot be covered by the carrier and will be excluded from any compensation. To know the whole list, click here. 

Surcharges

• Surcharge for re-labeling
  • £0.60 per label

Click here to see Evri's labeling guide.

• Surcharge for undeliverable parcel
  • £2.20 per parcel
• Surcharge for over-weight shipments
  • £6.50 per parcel
• Surcharge for shipments within weight range but heavier than declared
  • You will be charged the difference in commercial rate plus a flat surcharge of £0.60.
    For example: You prepare a shipping label for a parcel weighing 1 kg. The actual weight of the parcel is 3 kg. You will be charged for the difference in commercial rate between a 1kg and a 3kg parcel, plus £0.60. 
• Surcharge for shipments outside of maximum allowed dimensions
  • £6.50 per parcel
• Surcharge for Large & Light undeliverable parcel
  • If you send a Large & Light parcel and this is returned because it couldn’t be delivered the rate is £7.70.
• Surcharge for signature for selected parcels
  • £0.35 per parcel
• Surcharge for shipments delivered to the household address only
  • Delivering your parcel exclusively to the household address stated on the shipping label will cost £0.60 per parcel

Remote area surcharges

Download the list of remote areas here.

Peak surcharge

During the period 15.11.2024 - 10.01.2025 EVRi UK charges a surcharge of £0.07 per parcel.

Evri has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Evri, you automatically agree to the following terms:

General Transport Conditions