Purpose: View the shipping conditions of shipping carrier Evri for the UK.

31.03.2021: Attention:

It is not possible to drop your Evri parcels at a parcel shop or locker. If you take your parcels to either location for delivery, you will be turned away. You must use Evri C2C unless you have a pre-arranged pickup with us. Please contact our support team or your sales representative to see if you are eligible for a collection schedule, and allow up to 2 weeks in advance for setting up a collection, click here for more information about UK pickup conditions.

Delivery timeframe: Please note that our historical data of the carrier performance shows that the average delivery timeframes of Evri are 2-4 days for mainland UK deliveries. Please keep this in mind when shipping your parcels, especially when shipping during peak season and holidays.

Note: Pickup times are not guaranteed by the carrier, and no compensation is offered for failed pickups as they are arranged by a third party. In case of a missed pickup, please contact our support team via live channels for urgent issues rather than email, as we cannot guarantee same-day replies for emails. We appreciate your understanding and will do our best to assist you, but please note that Sendcloud cannot be held liable for third-party issues.

Shipping packages to consumers

Evri Household Delivery

Service presentation:

Easy shipping solution for domestic deliveries within the UK.

Fully trackable with SMS and email delivery notifications
For B2C shipments
Deliveries on weekdays and Saturdays
2 delivery attempts
Shipments can be delivered to a neighbour in the event that the recipient is not home

Includes the following shipping methods:

Evri Standard Delivery
- Maximum weight: 15 kg
- Maximum length: 120 cm
- Combined dimensions not above 225 cm (calculated using its largest single dimension plus two times each of its other dimensions)
Evri Next Day Delivery
- Maximum weight: 15 kg
- Maximum length: 120 cm
- Combined dimensions not above 225 cm (calculated using its largest single dimension plus two times each of its other dimensions)
Evri Light & Large
- Weight: Between 15 kg and 30 kg
- Length: Up to 180 cm
- Girth: Up to 240 cm
- Combined length and girth: Up to 420 cm

Evri Next Day Delivery

Note: Evri strives to deliver your package the next day, but it's important to understand that Sendcloud operates under a different agreement with the carrier. Next-Day delivery service is never guaranteed by Evri, through Sendcloud, which means that shipping costs are not refundable, regardless of the duration of the delay.

Service Presentation

Fully tracked, next-day delivery service.

Shipping method features:

Fully trackable with SMS and email delivery notifications
Delivery timeslot provided within 4-hour time window
National coverage, offering next day delivery to 99% of mainland UK
£20 standard insurance included

Characteristics of the parcel:

Maximum weight: 15 kg
Maximum length: 120 cm
Maximum girth: 225 cm

Evri Two Day Delivery

Shipping method features:

Same conditions as Next Day delivery, but parcel is delivered within 48 hours.

Characteristics of the parcel:

Maximum weight: 15 kg
Maximum length: 120 cm
Maximum girth: 225 cm

Evri Parcelshop Delivery

Service Presentation

Collection of the parcel from a Evri parcelshop location usually occurs within 1 working day. Delivery will be made anytime between 8am & 8pm.

Shipping method features:

Reliable domestic deliveries
Up to 4600 drop-off shops around the UK
Drop Off service
Collection in 1-2 days
Full tracking available

Characteristics of the parcel:

Maximum weight: 15 kg
Maximum length: 120 cm
Maximum girth: 225 cm

Evri Locker Deliveries

Service Presentation

Automated parcel Lockers from Evri provide you with a quick, easy and convenient way to send, collect and return parcels.

Shipping method features:

Deliveries to and within the UK
1 Delivery attempt
1,900+ Lockers situation across the UK - find your nearest locker
Lockers are available 24/7 and conveniently located outside local shops and supermarkets
CCTV footage and unique parcel codes provide security for your parcels
Send a range of parcel sizes - the largest Lockers measure 66cm x 41cm x 38cm
Fully trackable, whether you're dropping off or collecting a parcel
Customers can choose to divert their parcel to a locker if they won't be home to receive the delivery

Characteristics of the parcel:

Maximum weight: 15 kg
Maximum length: 66 cm
Max width: 41 cm
Max height: 38 cm

Evri Light & Large

Service Presentation

This service ensures that parcels exceeding the dimensions and weight limits of standard shipping are handled appropriately, preventing returns and delays.

The "Light and Large Parcel" service is designed for parcels that weigh more than 15 kg but less than 30 kg, and/or have dimensions that exceed standard limits.
It is suitable for parcels with a single dimension exceeding 1.20 m and for those with combined dimensions exceeding 2.25 m (calculated as the largest dimension plus two times each of the other dimensions).
The parcel should not exceed a maximum length of 1.8 m, a maximum girth of 2.4 m, or a maximum combined length and girth of 4.2 m.

Shipping method features:

Domestic Service: This service is available only within the UK.
Booking Requirements: You must input the parcel dimensions correctly for the service to be booked accurately.
Avoid Delays: Use the Light & Large service if regular parcel dimensions (for Evri Standard & Next Day labels) are exceeded to avoid parcels being returned to the sender or experiencing shipping delays.

Characteristics of the parcel:

Weight Ranges: 15-30 kg
Max Dimensions:
Max individual dimension:
Max dimension l: 180.00
Max dimension w: 180.00
Max dimension h: 180.00
Max girth: 2.4 m (240 cm)
Max total size: 420 cm (combined length and girth)

Isle of Skye

Special Delivery Process for the Isle of Skye: For deliveries to the Isle of Skye, all parcels are automatically diverted to a ParcelShop near the customer’s address. Parcels are delivered to these ParcelShops twice weekly and securely stored for up to 10 days. Customers will receive two email notifications: one when the parcel arrives at the local depot, and another when it is ready for collection at the ParcelShop.

If customers need to return parcels, they can use the same ParcelShop location or any of the other ParcelShop locations on the island. Below is a list of accessible ParcelShops on the Isle of Skye:

Post Office Ardvasar, Armdale Stores, Armdale, Ardvasar, IV45 8RS
Post Office Glendale, Glendale Village Shop, Glendale, IV55 8WJ
Post Office Ornsay, An Crubh, Duisdale Beag, Isle of Ornsay, IV43 8QU
Post Office Portree, Camanachd Square, Portree, IV51 9BW
Post Office Raasay, 29-30 Inverarish Terrace, Kyle, Isle of Raasay, IV40 8NS
Post Office Straun, Straunmore, Straun, IV56 8FG

International shipping methods

Evri UK Tracked International

This service provides international shipping solutions for parcels originating in the UK and delivered to various destinations across the globe.

Shipping methods features:

Tracked service for greater peace of mind
Delivery to a wide range of international destinations
Suitable for both B2B and B2C shipments
Delivery attempts: 2
Incoterm: DDU (Delivered Duty Unpaid) - The recipient is responsible for paying any import duties or taxes

Shipping Methods:

Evri UK Tracked International DDU - Courier Standard:
- Available for various weight ranges from 0 to 20 kg
- No maximum dimensions specified in the data

Important Notes:

Delivery times may vary depending on the destination country.
Certain items may be prohibited or restricted. Please refer to Evri's website for more information

Below is the list of supported country codes for this method

Europe: NL, DE, BG, DK, EE, FI, FR, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, BA, LI, IS, MC, XK

Asia: AF, AS, AZ, BH, BD, BN, KH, CN, CY, HK, IN, ID, IR, IQ, IL, JP, JO, KZ, KW, KG, LA, LB, MO, MY, MV, MN, MM, NP, OM, PK, PS, PH, QA, SA, SG, LK, TW, TJ, TH, TR, TM, AE, UZ, VN, YE

Africa: DZ, AO, BJ, BW, BF, BI, CM, CV, CF, TD, KM, CG, CI, DJ, EG, GQ, ER, ET, GA, GM, GH, GN, GW, KE, LS, LR, LY, MG, MW, ML, MR, MU, MA, MZ, NA, NE, NG, RE, RW, ST, SN, SC, SL, SO, ZA, SD, SZ, TZ, TG, TN, UG, ZM, ZW

North America: AI, AG, AW, BS, BB, BZ, BM, CA, KY, CR, CU, CW, DM, DO, SV, GL, GD, GP, GT, HT, HN, JM, MQ, MX, MS, NI, PA, KN, LC, VC, TT, TC, US

South America: AR, BO, BR, CL, CO, EC, FK, GF, GY, PY, PE, SR, UY, VE

Oceania: AU, CK, FJ, PF, KI, NR, NC, NZ, PG, SB, TO, TV, VU

Other: AX, AD, AQ, AM, BY, FM, GE, MD, SM, SX, GS, UM, VA

Direct contract shipping methods

If you have a direct contract with Evri, you can easily integrate it with your Sendcloud account. Our Evri Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Note: For detailed information on shipping methods and pricing, please contact your Evri account manager.

Direct contract shipping methods

Shipping method	Shipping method ID
Evri Household Signature Delivery	2897
Evri Next Day Delivery - Household Signature 0-15kg	9729
Evri Next Day Delivery 0-15kg	2894
Evri Signature Delivery	2898
Evri Next Day Delivery - Signature 0-15kg	9730
Evri Two Day Delivery 0-15kg	2896
Evri Pick-up Returns 0-15kg	4976
Evri Parcelshop Return 0-15kg	4977
Evri QR Returns 0-15kg	7242
Evri Europe to Home - incoterm DDP	7034
Evri Europe to Home - incoterm DDU	3185
Evri Europe to PUDO - incoterm DDU	3186
Evri Rest of Europe - incoterm DDU	3187
Evri Rest of World - incoterm DDU	3188
Evri Stay Fresh 0-15kg	3351

Returns

Sendcloud does not currently support Evri return shipping methods. To make a return, please use Evri C2C.

Insurance

Standard Liability:

All Evri shipments include basic coverage of up to £20 for loss only.
This coverage does not include damage, and shipping costs will not be refunded.

High-Value Parcels:

For parcels worth more than £20 or containing fragile items, we strongly recommend adding Sendcloud Shipping Protection for full coverage against both loss and damage.

Damaged Parcels:

Evri does not accept damage claims under their standard insurance.
If a parcel is severely damaged in transit, Evri may return or dispose of it, but no compensation will be provided.

Lost Parcels:

Claims for lost parcels must be submitted within 27 calendar days of the label creation date to allow time for processing.
Claims submitted on or after the 28th day will be automatically rejected by Evri.

Delivered but not received:

If tracking shows the parcel as delivered (with a final scan, GPS location, or photo), a claim may still be possible — but only if your customer completes a signed Denial of Receipt (DOR) form.
If your customer refuses to sign the DOR by hand, the claim cannot be submitted.
In some cases, Evri may also contact your customer directly via text to verify the delivery dispute.

Returns:

Evri’s default insurance does not cover return shipments (including unjust returns).
For return coverage, consider enabling XCover insurance through Sendcloud.

List of prohibited items

Some items are not accepted by Evri and some cannot be covered by the carrier and will be excluded from any compensation. To know the whole list, click here.

Evri has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Evri, you automatically agree to the following terms:

General Transport Conditions