Evri shipping conditions

Note: Evri strives to deliver your package the next day, but it's important to understand that Sendcloud operates under a different agreement with the carrier. Next-day delivery service is never guaranteed by Evri, through Sendcloud, which means that shipping costs are not refundable, regardless of the duration of the delay.

Service Presentation

This service ensures that parcels exceeding the dimensions and weight limits of standard shipping are handled appropriately, preventing returns and delays.

• The "Light and Large Parcel" service is designed for parcels that weigh more than 15 kg but less than 30 kg, and/or have dimensions that exceed standard limits.
• It is suitable for parcels with a single dimension exceeding 1.20 m and for those with combined dimensions exceeding 2.25 m (calculated as the largest dimension plus two times each of the other dimensions).
• The parcel should not exceed a maximum length of 1.8 m, a maximum girth of 2.4 m, or a maximum combined length and girth of 4.2 m.

Shipping method features:

• Domestic Service: This service is available only within the UK.
• Booking Requirements: You must input the parcel dimensions correctly for the service to be booked accurately.
• Avoid Delays: Use the Light & Large service if regular parcel dimensions (for Evri Standard & Next Day labels) are exceeded to avoid parcels being returned to the sender or experiencing shipping delays.

This service provides international shipping solutions for parcels originating in the UK and delivered to various destinations across the globe.

International billing weight

For Evri UK Tracked International shipments, charges are calculated based on the highest applicable weight, depending on the destination.

Europe: NL, DE, BG, DK, EE, FI, FR, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, BA, LI, IS, MC, XK

Asia: AF, AS, AZ, BH, BD, BN, KH, CN, CY, HK, IN, ID, IR, IQ, IL, JP, JO, KZ, KW, KG, LA, LB, MO, MY, MV, MN, MM, NP, OM, PK, PS, PH, QA, SA, SG, LK, TW, TJ, TH, TR, TM, AE, UZ, VN, YE

Africa: DZ, AO, BJ, BW, BF, BI, CM, CV, CF, TD, KM, CG, CI, DJ, EG, GQ, ER, ET, GA, GM, GH, GN, GW, KE, LS, LR, LY, MG, MW, ML, MR, MU, MA, MZ, NA, NE, NG, RE, RW, ST, SN, SC, SL, SO, ZA, SD, SZ, TZ, TG, TN, UG, ZM, ZW

North America: AI, AG, AW, BS, BB, BZ, BM, CA, KY, CR, CU, CW, DM, DO, SV, GL, GD, GP, GT, HT, HN, JM, MQ, MX, MS, NI, PA, KN, LC, VC, TT, TC, US

Not all regions in the US are supported. The regions supported are listed below.

South America: AR, BO, BR, CL, CO, EC, FK, GF, GY, PY, PE, SR, UY, VE

Oceania: AU, CK, FJ, PF, KI, NR, NC, NZ, PG, SB, TO, TV, VU

Other: AX, AD, AQ, AM, BY, FM, GE, MD, SM, SX, GS, UM, VA

Shipping to the United States

Not all regions in the US are supported. The regions we do support are displayed in the table below:

Standard Liability:

• All Evri shipments include basic coverage of up to £20 for loss only.
  This coverage does not include damage, and shipping costs will not be refunded.

High-Value Parcels:

• For parcels worth more than £20 or containing fragile items, we strongly recommend adding Sendcloud Shipping Protection for full coverage against both loss and damage.

Damaged Parcels:

• Evri does not accept damage claims under their standard insurance.
• If a parcel is severely damaged in transit, Evri may return or dispose of it, but no compensation will be provided.

Lost Parcels:

• Claims for lost parcels must be submitted within 27 calendar days of the label creation date to allow time for processing.
• Claims submitted on or after the 28th day will be automatically rejected by Evri.

Delivered but not received:

• If tracking shows the parcel as delivered (with a final scan, GPS location, or photo), a claim may still be possible, but only if your customer completes a signed Denial of Receipt (DOR) form.
• Text DOR Process:
  Evri will automatically send a Text DOR to the recipient when a claim is submitted.
  This message is sent via SMS, RCS, or email and includes read receipts and response tracking.
  • If the customer reads the message but does not respond or confirm receipt, the claim will be rejected.
  • If the customer responds to confirm non-receipt, the standard claims process continues.
• Paper DOR Process:
  A physically signed Paper DOR is still required for all Delivery Disputes.
  Typed or digital signatures are not accepted.
  If the customer refuses to sign, this will be considered a strong fraud indicator, and the claim may be denied.

Returns:

• Evri’s default insurance does not cover return shipments (including unjust returns).
• For return coverage, consider enabling XCover insurance through Sendcloud.

Evri does not carry certain items to ensure the safety of customers, couriers, and the wider network.

The following items are strictly prohibited:

• Bladed articles (as defined in the Criminal Justice Act 1998)
• Corrosive substances (as defined in the Offensive Weapons Act 2019)
• Standalone lithium batteries (UN3090, UN3480)

Shipping any of the above items is not allowed under any circumstances.

For the full and always up-to-date prohibited items list, please click here.

Evri requires all clients to follow due diligence steps to ensure safe and compliant shipping:

• Review your product catalogue using the provided due diligence checklist
• Confirm that none of the prohibited or restricted categories are being shipped
• Contact Sendcloud support if you are unsure about an item

Products that fall into prohibited or restricted categories must not be sent via Evri.

Dangerous Goods may only be shipped when they fully comply with ADR Limited Quantity (LQ) regulations.

To meet Evri’s requirements, all DG shipments must:

• Comply with ADR Limited Quantity (LQ) standards
• Display clear and visible LQ labelling on the outer packaging
• Be packed in robust 2-ply fibreboard boxes
• Not be packed in jiffy bags
• Be packaged securely to prevent damage or leaks

Items that do not meet these rules may be rejected, delayed, or returned.

Evri only accepts lithium batteries when:

• They are contained in equipment, or
• Shipped with equipment

All accepted lithium battery shipments must meet SP188 provisions.

Evri may also request compliance evidence, such as:

• Drop-test certification
• Packaging standard operating procedures (SOPs)

Standalone lithium batteries (UN3090 and UN3480) are strictly prohibited.

Evri does not currently provide a doorstep delivery service that meets the requirements of the Offensive Weapons Act.
This means that offensive weapons cannot be shipped with Evri.

Sending these items may put the shipper in breach of both UK law and their Evri contract.