Purpose: Learn how to connect your own Deutsche Post carrier contract with your Sendcloud account in three easy steps.
If you do not already have a contract with carrier Deutsche Post, you can register on their website (Portokasse) and follow the steps. Please note: a Portokasse-Account is mandatory for a successful implementation!
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Small shop, Large shop and the Business plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Settings > Carriers & Pricing. Go to the My contracts tab and find Deutsche Post from the list. Click Add contract. Here you can add the credentials needed to validate the connection.
Step 3: Enter your Deutsche Post contract details
Complete the form with the information below and click "Save" when you are done.
The first three fields are for your national Deutsche post Contract. The last three fields apply to an international Deutsche post contract - for shipments outside of Germany.
Please enter the email address you use to access the Deutsche Post Portokasse (not the post portal).
Please enter the password you use to access the Deutsche Post Portokasse (not the post portal).
- EKP (customer number)*
Your account number can be found on your Deutsche Post invoice and consists of 10 digits. If you don’t know your account number, please contact your account manager of Deutsche Post.
- Client ID (Deutsche Post International only)
Please enter the Client ID provided to you by Deutsche Post Sales Support. The Client ID is a long range of letters and digits. It is case sensitive (e.g. WOG6abGic39Bce7IXrGHHoH8jAeZTGYV). If you don’t have a Client ID, then please contact your sales support or account manager.
- Client secret (Deutsche Post International only)
Please enter the Client Secret provided to you by Deutsche Post Sales Support. The Client ID is a long range of letters and digits. It is case sensitive (e.g. A8ByQgcz6McmAtvl). If you don’t have a Client Secret, then please contact your sales support or account manager.
- Account number EKP (Deutsche Post International only)
The account number is needed to make a connection to your Deutsche Post Contract. Your account number can be found on your offer or invoice and consists of 9 (usually starting with 19) or 10 digits (usually starting with 5 or 6).
*The EKP number is needed for the creation of harmonised labels. It's also referred to as your business customer number, and can be found at the top right corner of your invoice from Deutsche Post. If you have any issues in retrieving this information, we advise you to contact your Deutsche Post account manager or customer services for assistance. You do not need to fill in the Client ID/Secret or Account number EKP unless you are using shipping method Deutsche Post International.
Since your contract and the relevant shipping methods are individual, please make sure that the shipping methods you have agreed upon are activated with us. Please note that this does not happen automatically. If you do not see the shipping methods, please contact our support / Live Chat.