Deutsche Post contract activation

Purpose: Learn how to connect your own Deutsche Post carrier contract with your Sendcloud account in three easy steps. 

Step 1: Activate your Sendcloud subscription

Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and Premium.

For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.

Step 2: Enable your carrier contract

Once you have activated a Sendcloud subscription, you can connect your carrier contract. 

In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find Deutsche Post from the list. Click Add contract. Here you can add the credentials needed to validate the connection.

Step 3: Enter your Deutsche Post contract details

For National and International contracts

Complete the form with the information below and click Add this contract when you are done.

• Contract name (optional): Add a name to easily identify your contract throughout the panel (e.g. My DP contract).

National Deutsche Post (if you ship from Germany)

• Email: This is the email address that you use to access Deutsche Post Portokasse (not the post portal).
• Password: This is the password address that you use to access Deutsche Post Portokasse (not the post portal).
• EKP (customer number): Your account number can be found on your Deutsche Post invoices and consists of 10 digits. If you don’t know your account number, please contact your Deutsche Post account manager.

Deutsche Post International (only if you ship from outside Germany)

• Account number EKP: Your account number can be found on your Deutsche Post contract or invoices and consists of 9 (usually start with 19) or 10 digits (usually start with 5 or 6).
• Client ID: This is the Client ID provided by Deutsche Post Sales Support. It is a long combination of letters and numbers and it is case sensitive (e.g.  WOG6abGic39Bce7IXrGHHoH8jAeZTGYV). 
• Client secret: This is the Client secret provided by Deutsche Post Sales Support. It is a long combination of letters and numbers and it is case sensitive (e.g.  A8ByQgcz6McmAtvl).

*The EKP number is needed for the creation of harmonised labels.  It's also referred to as your business customer number, and can be found at the top right corner of your Deutsche Post invoices. If you have any issues in retrieving this information, we advise you to contact your Deutsche Post account manager or the Deutsche Post customer service for assistance.